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CRM November 2014 Donna Fluss |
Is It Time to Move Your Contact Center to the Cloud? Make sure you understand the myths and realities. |
Bank Technology News November 2010 John Adams |
How to Tame the Cloud's Electrical Storm Cloud computing is often portrayed as a bastion of efficiency, replacing bloated legacy data centers and saves time, equipment, maintenance and energy for banks. The real picture is far more complex. |
CRM July 2, 2014 Robert Killory |
The Contact Center Revolution While the benefits of the cloud are obvious, figuring out the logistics is less clear. |
InternetNews December 2, 2009 |
Verizon Pitches Cloud Consulting for Enterprises Verizon looks to help businesses manage and maintain services in the cloud. |
CRM September 2015 Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
CRM February 2014 Donna Fluss |
Exploring the Role of Cloud-Based Contact Center Solutions Adoption is growing, but concerns remain. |
InternetNews August 16, 2010 |
Central Desktop Looks to Unseat SharePoint With its new Central Desktop for Office, the firm is offering users a cloud-based solution that promises to deliver much of the function of SharePoint at a fraction of the cost. |
InternetNews September 24, 2010 |
IBM Experimenting With Cloud-Based UC Service IBM is weighing the pros and cons of expanding its Integrated Communications Services to include a cloud-based unified communications offering. |
CRM January 2015 Donna Fluss |
Navigating the Cloud-Based Contact Center Infrastructure Market Ease of use is key consideration for potential buyers. |
InternetNews September 13, 2010 |
Novell Debuts Tool to Manage Private Clouds With its new Cloud Manager solution, Novell is looking to simplify the management of cloud-based infrastructure and integrate IT and business operations. |
InternetNews November 2, 2010 |
HP's Details Hybrid Approach to Cloud Services HP has an "Instant-On" vision of how cloud services can enhance the traditional data center infrastructure. |
CRM April 26, 2011 |
SMBs Are Taking to the Cloud A new survey by Really Simple Systems finds growing use of social media and cloud-based CRM systems among small and midsized firms. |
InternetNews October 19, 2010 |
Google Brings Enterprise Search to the Cloud The Google Search Appliance, Google's enterprise search offering, is getting an upgrade with a new feature called Cloud Connect, offering personalized results drawn from a variety of sources outside of the company. |
InternetNews March 29, 2011 |
40 Percent of Small Businesses to Move to Cloud Survey shows growth in cloud apps and services among small and medium businesses. |
InternetNews July 27, 2010 |
SaaS to Continue Enterprise Surge: Gartner Latest forecast from IT market research Gartner projects that businesses will continue their transition to service-oriented computing over the next four years. |
CRM June 2012 J. David Lashar |
Smarter CRM Sometimes, the cloud is not enough. Smarter organizations are realizing that they need to go beyond a CRM strategy of migrating transactional applications into the cloud. They are pursuing next-generation CRM strategies centered on serving customers. |
CRM January 2016 Donna Fluss |
Cloud-Based Contact Centers: The Sky's the Limit The market is starting to soar thanks to flexibility, cost-effectiveness, and ever-increasing reliability |
InternetNews October 29, 2010 |
Cloud Computing Survey Has an IT Focus The Appirio-sponsored survey of IT decision-makers, highlights both cloud computing's potential and misconceptions that could be limiting its wider adoption. |
InternetNews June 29, 2010 |
McAfee Rolls Out SaaS Cloud Security Suite With its latest offering, SaaS Web Protection, security vendor McAfee is aiming to deliver a cloud-based software portfolio to combat malware and other online threats. |
InternetNews January 19, 2010 |
BMC Offers Cloud-Based Management Software IT management and automation software developer gives customers more flexibility with its latest Software-as-a-Service offering. |
Investment Advisor May 2010 Dan Skiles |
Don't Get Lost in the Cloud Beyond the hype, what cloud computing means for advisors. |
Managed Care June 2007 |
Nations Rated On Health Care Despite having the costliest health care system in the world, the United States ranks last compared with five other affluent countries on measures of quality, access, efficiency, equity, and outcomes, according to a survey analysis. |
InternetNews September 10, 2010 |
Software Delays Persist in Cloud, SaaS Era Despite new, faster modes of distributing software, many enterprises still cling to traditional models, often resulting in significant delays, according to a recent survey of professionals. |
InternetNews March 30, 2010 |
SAP Rolls Out Cloud-Based Collaboration Apps StreamWork is designed to help businesses share, access and manage their content online from the cloud. |
CRM December 27, 2013 Glen Schrank |
Cloud Adoption Hits C-Level Resistance Companies need to bridge the technology disconnect. |
InternetNews November 24, 2008 Richard Adhikari |
IBM Unveils Cloud Certification, Consulting Plans IBM makes an even more aggressive push into the cloud. But will it help consolidate industry standards? |
Wall Street & Technology December 2, 2009 Penny Crosman |
Industry Aims to Secure Cloud The obstacle to large financial firms' use of public clouds has been security, but industry groups and vendors are working to fix this. And internal clouds, protected within a firm's own firewalls, are under construction. |
InternetNews September 20, 2010 |
Google Brings Two-Factor Security to Cloud Apps In an effort to bolster the security of its portfolio of cloud-computing applications, Google has added two-factor authentication as it courts the enterprise market. |
CRM December 18, 2014 |
Spoken Partners with Avaya on Cloud Contact Center Solutions The partnership yields a hybrid cloud contact center as a service offering. |
InternetNews June 7, 2010 |
Google Talks Up Cloud Security Features Google's efforts to become a viable alternative for enterprises looking to store and manage their data in the cloud will largely be determined by its ability to provide ironclad security. |