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CRM
February 1, 2011 |
Interactive Intelligence Offers Integration with IBM Lotus Sametime Interactive Intelligence is offering integration of its all-in-one IP communications software suite, Customer Interaction Center, with IBM Lotus Sametime.   |
CRM
June 9, 2015 |
Jacada Makes Visual IVR Available on the Interactive Intelligence MarketPlace Jacada has joined the Interactive Intelligence Global Alliance Program. |
CRM
October 20, 2010
Juan Martinez |
Interactive Intelligence Collects Latitude Software for $14 Million In an effort to expand its position in the collections vertical, Interactive Intelligence recently acquired Latitude Software, a provider of debt-collection software and services. |
CRM
October 17, 2011
Leonard Klie |
Interactive Intelligence to Launch Cloud-based Communications Trial Program Quick Spin program designed to further reduce risk of migrating to communications-as-a-service. |
CRM
August 2010
Koa Beck |
Partly Cloudy Two customers of communications provider Interactive Intelligence move their contact centers to the cloud - at least for now. |
CRM
July 22, 2015 |
HeyWire Joins the Interactive Intelligence Marketplace HeyWire's texting applications are now fully integrated with Interactive Intelligence's Customer Interaction Center. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Service Leaders: Contact Center Infrastructure For starters, many companies operating multiple contact centers are looking to centralize their infrastructures around single Internet-based communications and collaboration platforms, according to research firm Gartner. |
Information Today
November 2, 2009 |
PBworks Announces Real-Time and Voice Collaboration Geographically distributed teams will be able to work together on writing content, creating meeting notes in real time and enjoying other interactive features that previously required a face-to-face meeting. |
InternetNews
December 9, 2010 |
USDA Taps Microsoft for Cloud Services As competition with archrival Google for public-sector cloud contracts heats up, Microsoft snags a major contract to provide email and other services to the Department of Agriculture. |
InternetNews
November 24, 2009 |
IBM's Surprising Social Ambitions IBM is hardly a newcomer to collaboration and social media - it just has to get the word out. |
The Motley Fool
November 20, 2009
Tim Beyers |
Can salesforce.com Talk Its Way to Bigger Profits? Not just a social network for salesforce.com users, Chatter proposes to blend feeds with document sharing and business intelligence. |
Information Today
April 29, 2013 |
FirstRain Releases Expanded Set of Analytics Actions for Salesforce.com Using these unique analytics-based actions, sales professionals can instantly convert useful customer analytics into the activities that increase team collaboration, improve alignment with customer strategies, and drive revenue. |
CIO
May 27, 2013
Juan Carlos Perez |
Box Offers User-Friendly File-Sharing, But Faces Big Competition The cloud storage service is an intuitive collaboration tool and has IT-friendly features. However, it's in a crowded, competitive market that includes Microsoft. |
Information Today
November 20, 2014 |
Cisco Releases Business Collaboration App Project Squared is a free, cloud-based collaboration app that helps business teams have multiparty meetings (via chat, audio, or video) and share content with colleagues inside and outside their companies |
The Motley Fool
April 26, 2011
Anders Bylund |
Interactive Intelligence Shares Plunged: What You Need to Know Shares of voice over Internet protocol technologist Interactive Intelligence got a bad signal today, falling a precipitous 14.8% as of this writing on heavy volume, and might go lower still when the day is done. |
CIO
January 28, 2011
Kim S. Nash |
How Social Networking Creates a Collaboration Culture Thanks to Facebook, people have become willing to share information, creating a workplace culture ready for collaboration. But CIOs need to deploy the right tools. |
CIO
November 15, 2001
Christopher Lindquist |
Get the Message Use of collaboration tools continues to grow at a dramatic rate, according to a recent report... |
CRM
August 27, 2014 |
Salesforce.com Launches Salesforce1 Community Cloud New Community Cloud propels salesforce.com into the fast-growing $3.5 billion enterprise collaboration market. |
Entrepreneur
January 2009
Amanda C. Kooser |
Collaborate Virtually Interactive web conferences with desktop sharing have gotten us used to the idea of online collaboration. Work together online with these new services. |
PHONE+
May 18, 2009 |
Interactive Intelligence Acquires AcroSoft Interactive Intelligence, a provider of call center software, intends to enhance the AcroSoft product line with regular updates while building a next-generation version with expanded capabilities and integration to its other products. |
CRM
January 29, 2015
Oren Smilansky |
Oracle Updates Service Cloud to Optimize Collaborative Interactions New features aim to help service agents better understand the customer's journey and streamline cooperative processes. |
CRM
August 2013 |
The 2013 CRM Market Leaders CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions. |
Food Engineering
July 2, 2007 |
Replacement Parts Directory -- Supplier Index Replacement parts directory. |
CRM
March 4, 2011
Brittany Farb |
Salesforce.com Unveils Service Cloud 3 Service Cloud 3 made its debut yesterday at Salesforce.com's Cloudforce 2011 event in New York. The new application will assist customers manage higher volumes of service issues through social media tools. |
CRM
August 13, 2010
Umberto Milletti |
3 (Easy) Keys to a Successful CRM Application If you're looking to get involved in the growing CRM app ecosystem, there are three key things to keep in mind. |
PC Magazine
May 18, 2005
Carol A. Mangis |
Visual Thesaurus 3 A remarkably inventive and interactive way to explore language, Visual Thesaurus was one of our favorite products in 2003. |
CIO
April 26, 2013
Mary Brandel |
3 Tips to Get a Payoff From Collaboration Tools To reap the value of collaboration tool investments, CIOs study employee behavior, create incentives and embed capabilities in current work flows |
CRM
February 2010
Paul Greenberg |
The Shotgun Marriage of Sales and Marketing In this exclusive excerpt from the fourth edition of the industry bible, a legendary thought leader explains why the unification of sales and marketing is finally upon us. |
CRM
August 2013
Kelly Liyakasa |
Collaboration Makes Good Sales Great World-class organizations leverage teamwork and collaboration technology to be more successful. |
Information Today
September 13, 2012 |
FirstRain Announces New Customer Intelligence Solution FirstRain Performinator is a new subscription-based solution for easily adding strategically tuned customer intelligence to the daily lives of major accounts sales and marketing pros. |
CRM
August 29, 2010
Scott Brave |
The Social Work of Social CRM Collective intelligence can find a needle in a haystack. |
InternetNews
September 9, 2010 |
Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements. |
Wall Street & Technology
March 19, 2007 |
Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI. |
InternetNews
May 12, 2009
Alex Goldman |
Salesforce Summer Ups Collaboration, Workflow The Summer '09 software release includes funnels and doughnuts as well as BPM. |
CIO
January 23, 2015 |
CIOs Deploy Different Social Tools for Different Types of Collaboration Jive, Jabber, Yammer, SharePoint, Lync -- CIOs roll out a variety of collaboration tools to fit the work styles of various types of far-flung employees |
CRM
December 1, 2006
Colin Beasty |
Business Problem: Companies lack the ability to draw insight and intelligence from the vast pools of customer data they've collected. Tech solution: BI reporting and tracking tools. Cognos 8 Business Intelligence... SAS Enterprise BI Server... Vanguard Business Analytics... |
New Architect
July 2002
Paul Sholtz |
Directory Integration Using directory services to successfully manage partner relationships |
InternetNews
May 7, 2010 |
Microsoft Strengthens SharePoint Security Two new products, Forefront Protection 2010 and Active Directory Federation Services 2.0, are designed to provide secure collaboration for users of Microsoft's SharePoint. |
Food Engineering
July 18, 2006 |
FISA Directory View the latest FISA Directory. |
Food Engineering
July 5, 2007 |
Replacement Parts Directory -- Products and Parts Section Replacement parts directory. |
Information Today
May 7, 2015 |
Metalogix Rolls Out Office 365 Management Platform This comprehensive platform will help administrators provision users and content across the entire Office 365 suite. |
The Motley Fool
July 9, 2010
Eric Bleeker |
Can Microsoft Dominate the Cloud? Microsoft's cloud-computing strategy has come together. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
CRM
November 2013
Patrick Gibbons |
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide. |
InternetNews
July 23, 2010 |
Enterprise SaaS Surges in 2010: Gartner Businesses are poised to spend more than $8.5 billion this year on cloud and hosted solutions. |
JavaWorld
June 11, 2003
Paul Roberts |
Sun beefs up ID management products Sun ONE identity management suite receives performance boost |
InternetNews
October 24, 2005
Clint Boulton |
Microsoft Touts Smarter, Thinner Office Microsoft is adding business intelligence to its popular Office collaboration suite. |
CRM
July 20, 2012
Judith Aquino |
SAP Adds Analytics to BusinessObjects Suite Upgrade includes enhanced analytics and self-service features. |
CRM
November 2011
Leonard Klie |
Marketing Dollars Move to Interactive Spending in this segment will rival TV advertising by 2016. |
T.H.E. Journal
January 2005 |
Program Intelligence Manager The e-learning division of eCollege has launched the Program Intelligence Manager, a set of business intelligence tools that enable educational institutions to easily identify, capture, analyze and act on key program metrics. |
