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CRM
May 21, 2014
Maria Minsker |
Gartner Customer 360 Summit Day Two: A 'Nexus of Customer-Driven Forces' Is Shaping the Digital Future Companies need to rethink their approaches to transparency, personalization, and social interactions.   |
CRM
July 2013
Kelly Liyakasa |
Big Data and Customer Experience Begin to Converge But 54 percent of companies view big data analysis as one of their challenges. |
CRM
February 14, 2013
Kelly Liyakasa |
Gartner Predicts a Surge in the Enterprise App Store By 2017, 25 percent of enterprises will host their own store. |
InternetNews
October 4, 2010 |
Data Center Power Bills Sap IT Budgets: Gartner Research firm Gartner highlights rising costs of data center energy consumption, advising enterprises to take a systematic approach to measuring and containing expenses. |
CRM
February 10, 2012
Sean Canning |
The Case for Multichannel Customer Management Why enterprises that fail to adapt will be left behind. |
InternetNews
June 22, 2010 |
IT Security: Think Smart, Not Expensive Gartner urges enterprises to adopt practical security measures when it comes to safeguarding their data - and that doesn't always mean spending a lot. |
CRM
September 2010
Daniel Hong |
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. |
CRM
May 3, 2013
Kelly Liyakasa |
Crafting a Big Data Strategy for Customer Service The focus on business outcomes should be driven by information and intelligence. |
InternetNews
December 4, 2009 |
Enterprises Prefer Private Clouds: Gartner At least, that's for the next several years. But further out, the industry researcher sees even more shifts in the nascent cloud computing market. |
InternetNews
May 12, 2009
Michelle Megna |
Focus on SEO, Open Source to Boost Online Sales Even in a recession, e-commerce firms can improve sales while cutting costs - Gartner provides five strategies for doing so in a report. |
InternetNews
December 15, 2008
Richard Adhikari |
Enterprise Software Demand to Weaken The recession and companies' consequent belt-tightening will see worldwide demand for enterprise software grow more slowly than expected, by 6.6 percent next year to total $244.3 billion, research firm Gartner said. |
InternetNews
November 12, 2010 |
Gartner Finds IE6 Snarls Windows 7 Adoption Even for enterprises that are eager to transition to Windows 7, that process could be slowed by compatibility issues with the trove of Web apps firms have built for IE 6. |
InternetNews
October 20, 2009 |
Cloud, Social Computing Lead Gartner's Top 10 Tech research firm presents its list of top 10 technologies and trends for enterprises in 2010. |
IndustryWeek
February 1, 2009
David Blanchard |
Top 10 IT Strategies for 2009 What technologies should manufacturing enterprises be focusing on in the coming years? Virtualization and cloud computing will be among the most frequently heard IT topics in 2009. |
InternetNews
December 9, 2009 |
Novell Ramps Up Focus on Workload Automation The idea is to equip enterprises with the combined tools set necessary for management, security and delivery of both physical and virtual workloads in enterprises, across datacenters, and in the cloud. |
CRM
April 2011
Ian Jacobs |
Hosted Contact Centers Poised for Growth Purse strings loosen on capital spending, which may bring rapid deployments. |
InternetNews
October 22, 2010 |
Mobile Market to Hit $1T by 2014: Gartner Gartner predicts big things for the mobile sector, projecting that the collective market for mobile devices, applications and services will reach $1 trillion by 2014. |
