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CRM
September 2014
Deanna Laufer |
What Makes a Successful Mobile User Experience? Uncovering the traits that set industry leaders apart.   |
CRM
August 13, 2015
Denis Pombriant |
Know Your Customer's Moments of Truth With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view. |
CRM
September 24, 2014
Maria Minsker |
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom The new solution enables companies to incorporate mobile apps into customer journeys. |
CRM
August 2014
Maria Minsker |
How to Master the Mobile Mind Shift It's all about adding utility to mobile moments. |
CRM
March 2014
Josh Bernoff |
To App or Not to App? Look to mobile technology to bring that customer a little closer to a solution, as her mobile device is, increasingly, where she will be looking for answers. |
CIO
July 30, 2013 |
Mobile Apps Require a CIO Mind Shift It's time to get started on smartphone apps that will make employees more productive and customers more loyal, say Forrester Research analysts Josh Bernoff and Ted Schadler. |
CFO
November 1, 2010
David McCann |
Attack of the Apps Primed by their experiences as consumers, workers yearn for a greater diversity of mobile business apps -- and they're getting them. |
CIO
September 30, 2009
Tom Kaneshige |
iPhone App Prices: How Much is Too Much? iPhone app developers are pushing the patience of some users with apps priced at $99. But what's the "right" price for an iPhone app? While users like free best, three sweet spots are emerging - all under $20. |
InternetNews
January 19, 2011 |
The Top iPhone & iPad Downloads of All Time Apple reveals which free and paid apps have been downloaded the most for the iPhone and iPad. |
CRM
January 2015
Leonard Klie |
There's an App for That, But Does Anyone Care? Studies point to a decline in mobile app usage among smartphone owners. |
Fast Company
November 2014
Om Malik |
Your Smartphone Is Getting So Smart, You May Never Need To Look Past The Home Screen For six years we've been living in the world of apps, but in its place will rise what I'm calling the Notification Network. |
The Motley Fool
August 28, 2010
Daniel Bailey |
App Store Crosses 250,000 Apps It's been little more than two years and Apple's app store is receiving some 600 new apps every day. |
CRM
April 29, 2011
Michael Colombo |
Applications Reign in the Kingdom of Content Applications will provide the context for consuming content of all kinds, and those who deliver the most compelling content will better engage their target audiences. They are the ones that will reign in the Age of Apps. |
CRM
January 2012
Leonard Klie |
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete. |
BusinessWeek
November 4, 2010
Rachael King |
Mobile Apps Suit Up for Work Companies are creating in-house app stores for their employees. |
Fast Company
May 2009
Farhad Manjoo |
Mobile App Mania Apple ignited the frenzy that has the tech world all shook up with mobile-app fever. How startups, big brands, and the iPhone's rivals are vying to cash in on the booming market. |
Fast Company
Pavithra Mohan |
Facebook Messenger Is The Second Most Downloaded App Of All Time A new report by app analytics firm App Annie says Messenger is one of the most downloaded iOS apps of all time. |
The Motley Fool
November 27, 2010
Matthew Lynley |
Report: Windows Mobile Was for Work; Windows Phone 7 Is for Fun Microsoft shifts its strategy with its new phone operating system. |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
Investment Advisor
August 2010
Dan Skiles |
The Technology Coach: Advisors: What Is Your Mobile Technology Strategy? How can your advisory firm leverage mobile devices and smart phones to conduct business and better serve clients? |
CRM
January 2014
Brent Leary |
Why Customer Experience Is the True King Content and context play essential supporting roles. |
Fast Company
Neal Ungerleider |
Work For An Airline? Are You A Retail Buyer? Apple And IBM Are Building Apps For You The three new apps include a real-time data dashboard for financial advisors, a data-analysis platform for retail buyers, and an app for airlines that allows gate staff to immediately change the itineraries for travelers who miss connections. |
PC Magazine
July 14, 2010 |
The Top 100 Free Apps for Your Phone 2010 Supercharge your iPhone, Android, BlackBerry or other smartphone with the 100 best free apps. |
InternetNews
March 30, 2010 |
iPad Launching With Pricey App Bonanza Leaked screenshots suggest that when the much-hyped iPad debuts, it will have a full complement of apps, with some prices ranging well into the double digits. |
Popular Mechanics
January 6, 2010
Seth Porges |
Samsung App Store Is Small Step In Battle of Incompatible Apps Samsung plans to offer a single app store designed to distribute apps to a multitude of consumer electronics devices. |
IndustryWeek
December 16, 2005 |
Focus On Customers And Core Values Today's manufacturers must look beyond squeezing out costs. The time is right to be more opportunistic. |
CFO
April 1, 2011
Evan I. Schwartz |
A New Way to Empower Mobile Workers Corporate app stores bring a popular software distribution model to gadget-loving employees. |
PC Magazine
March 23, 2011
Lance Ulanoff |
Is There a Cure for Bad Apps? For better or worse, this is the new world of application creation, delivery, and access. Companies like Apple, Microsoft, Google, and RIM are now the gate keepers. They're not perfect, though. |
The Motley Fool
October 3, 2010
Gabriel Perna |
Apps Come Into Their Own Mobile apps are huge, and they're poised to get even bigger. |
Bank Systems & Technology
January 27, 2010
Nathan Conz |
USAA Announces Mobile RDC App for Android Phones USAA has launched a remote deposit capture application for use with Android-based mobile devices. |
Fast Company
November 2013
Farhad Manjoo |
A Better Way To Settle Up OpenTable will soon begin testing a service that lets diners skip the payment headache. When you're done dining, you'll open an app on your phone, settle your bill with a few taps, and leave. |
The Motley Fool
November 2, 2009
Eric Jhonsa |
Is Apple Becoming the Microsoft of Wireless? The App Store's success might make it happen, but challenges remain. |
