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InsideFlyer
June 2011 |
The Frequent Traveler Awards The winners of the second annual Frequent Traveler Awards have been announced and Air Canada Aeroplan and Marriott Rewards took top honors as the airline and hotel Program of the Year in the Americas.   |
InsideFlyer
February 2006 |
Randy Petersen's Opening Remarks This month begins and ends the voting period for the 18th annual Freddie Awards, a determination of the best frequent traveler loyalty programs in the industry. |
InsideFlyer
May 2003 |
The 15th Annual Freddie Awards The very best of the frequent travel programs are honored with a Freddie Award. |
InsideFlyer
March 2009 |
Cashing In Points Although travelers are spending less money on travel these days, members of loyalty programs are reportedly spending more loyalty currency. |
InsideFlyer
May 2012 |
Randy Petersen's Opening Remarks Randy writes about the return of the Freddie Awards and the recent news that Delta Air Lines is looking to purchase an oil refinery. |
InsideFlyer
January 2011 |
Loyalty Traveler-Confessions of a Former 'Mile'ionaire Major hotel brands are rapidly growing with the travel industry recovery. Hopefully hotel competition will continue to benefit the frequent guest in 2011 with real loyalty program enhancements and high value promotions. |
InsideFlyer
April 2013 |
Randy Petersen's Opening Remarks Later this month at the corporate headquarters of USA Today, the 25th annual Freddie Awards will be presented, honoring frequent travel programs voted as the best by frequent travelers from around the globe. |
InsideFlyer
May 2005
Randy Petersen |
The 17th Annual Freddie Awards The Freddie Awards recognize the best offerings for travelers from airlines and hotels. |
InsideFlyer
February 2009 |
Randy Petersen's Opening Remarks A look at the future of award redemptions, plus a cautionary tale. |
InsideFlyer
April 2010 |
Loyalty Traveler- Hotel Value Proposition Hotel points are a safety net against fluctuating hotel rates. |
InsideFlyer
April 2009 |
Hotel Value for Frequent Guests You're going to love what this columnist has to say about hotel loyalty programs. |
InsideFlyer
March 2006 |
The 7 Habits of Highly Effective Frequent Flyers Whether you're a million-miler or a new mileage consumer, practicing these habits will help you survive and thrive in today's world of miles and points. |
InsideFlyer
April 2004 |
SEC Reports: Just the Facts How much does your award cost the airline? Frequent flyers should be particularly interested in the facts about loyalty programs, including the nitty-gritty on the number of awards used and how much they cost. |
InsideFlyer
October 2012
Ric Garrido |
Hotel Miles Most frequent flyer programs allow members to earn miles when staying at hotels. The table below shows which airlines partner with each of the 10 major global hotel loyalty programs. |
InsideFlyer
June 2009 |
Hit the Beds Running Now is the time to implement your 2009 and 2010 hotel loyalty program strategy. |
InsideFlyer
March 2013 |
Randy Petersen's Opening Remarks With all the talk of airline mergers, I actually found something much different to write about this month -- American Express Membership Rewards. |
InsideFlyer
January 2013 |
Randy Petersen's Opening Remarks It is my guess that one of the main topics this time next year will be the tipping point of additional legacy carriers converting or adopting a "revenue-based" model as the standard method of mileage accrual for their members. |
InsideFlyer
May 2006 |
The 18th Annual Freddie Awards The best of the frequent flyers programs. |
InsideFlyer
July 2012 |
Loyalty Traveler The system of annual hotel award category reassignment based on hotel popularity and average daily rates is one I favor over the revenue-based redemption models currently used by a few hotel loyalty programs. |
InsideFlyer
October 2005 |
Broken Promises How to cope when your frequent flyer program changes the rules. |
Entrepreneur
April 2006
Chris McGinnis |
Straight From the Skies Learn what's in store for frequent fliers from Randy Petersen and Tim Winship, renowned frequent-travel-program gurus and the authors of "Mileage Pro." |
InsideFlyer
June 2014 |
Hotel Points & Cash For most hotel travelers, Cash and Points offer an award option that frequently reduces the cost of hotel stays while conserving points in your account for future hotel award stays. |
CRM
August 2010 |
The 2010 CRM Market Leaders: Introduction The point of the Market Awards is to spotlight excellence, and to acknowledge strengths in the CRM field. |
InsideFlyer
May 2011 |
Loyalty Traveler Several major loyalty programs such as Club Carlson and Expedia Rewards have relaunched. |
InsideFlyer
April 2014 |
Frequent Flyer Fickleness Just as Web patrons are prone to bounce from one website to another, so do a growing number of frequent flyer program members switch from one program to another. |
InsideFlyer
February 2003 |
Changing the Game: In Points We Trust Frequent guest programs inspire some of the strongest loyalty and fiercest resistance to change. Find out why hotel loyalty programs have been, and remain, a genuine value. |
CRM
December 20, 2004
Jason Compton |
Capturing Loyalty in Business Travel A new study examines customers' selection criteria between travel suppliers. |
InsideFlyer
June 2012 |
Randy Petersen's Opening Remarks Are both US Airways and Delta considering changes to their existing frequent flyer programs featuring a conversion to revenue-based programs? With the changes that have already impacted this industry (miles as an industry?), there's a very strong argument that this is the way of the future. |
InsideFlyer
October 2009 |
Higher Value with Cash & Points Hotel Awards Hotel award nights using points + cash stretch the value of your hotel points. |
InsideFlyer
December 2005 |
What's Number One on This Year's List? The perfect gift for your frequent traveler this year is Mileage Pro, an insiders guide to frequent flyer bonus programs. |
InsideFlyer
May 2009 |
Frequent Flyer Survey 2009 Loylogic, a reward services provider for loyalty programs, has released the results of a survey conducted during the recent Freddie Awards voting process. Here are the questions and the results. |
InsideFlyer
June 2012 |
2012 Summer Travel Promotions and 2009 Rewind A survey of changes to hotel rewards programs. Marriott Rewards actually has a better free night promotion offer in 2012 than they did in 2009. |
InsideFlyer
May 2012 |
Welcome to the 2012 Freddie Awards After taking a hiatus for two years, the Freddie Awards have returned. Introduced in 1988, the Freddie Awards allow members of frequent traveler programs to vote for their favorite programs completely from their point of view. |
InsideFlyer
July 2010 |
Loyalty Traveler How long can major chains like Hilton, Starwood, Best Western, Marriott and Carlson offer guests deals like two, three, or four stays to earn a free night at any or most hotels in the chain? |
InsideFlyer
January 2015 |
7 Frequent Flyer Myths Debunked To explore frequent travel myths versus facts, we asked BoardingArea and Prior2Boarding bloggers to share their expertise and added a bit of our own expertise. |
InsideFlyer
March 2014 |
Delta: The Industry's Canary in a Coal Mine It's been three years since rumors first began leaking out of Atlanta that Delta was considering modifying their popular SkyMiles frequent flyer program from a "mileage-based" program to a "revenue-based" program. |
InsideFlyer
September 2011 |
60 Seconds with Peter Gorla, Vice President & CMO of Voila Hotel Rewards A conversation with Peter Gorla, Vice President & CMO of VOILA Hotel Rewards, which offers an alternative to big hotel chains, about this rewards program. |
InsideFlyer
February 2006 |
Winning The Battle - Award Redemption in 2006 With most airline flights full of paying passengers, it might come as a surprise that there's hope that you, too, can really get the award you want. But it's not always an easy fight. |
InsideFlyer
March 2014 |
The Evolution of Club Carlson There's no denying that Club Carlson has been a good deal for the early adopters of the hotel loyalty program. |
InsideFlyer
October 2013 |
60 Seconds with Christopher Barnard, President of Points Launched in 2000, Points.com is an online loyalty wallet that allows loyalty program members to track, trade, exchange and redeem their points, miles and awards from many of the world's loyalty programs. |
InsideFlyer
February 2011
Ric Garrido |
Scaling Peaks of High Category Hotel Awards SPG reinstituted peak season dates for Starwood Preferred Guest hotel rewards at 65 percent of its category 5, 6 and 7 hotels for 2011 and 2012. Over 100 Starwood hotels have peak season dates. |
Search Engine Watch
February 9, 2004
Sullivan & Sherman |
Search Engine Watch 2003 Award Winners Search Engine Watch has released its annual list of outstanding web search services for 2003. Your favorite search engine is among them, but there were also some surprises and controversial predictions for the coming year. |
InsideFlyer
October 2009 |
60 Seconds with Rick Rasmussen, Director of Customer Loyalty at Alaska Airlines Mileage Plan. Alaska Airlines recently hosted a wine reception for its MVP Gold members. What other types of events have you held for your elite members and why do you host them? |
InsideFlyer
April 2010 |
Best Western Matches Status If you have elite status with any other hotel loyalty program, Best Western Rewards will match your status for free with the program's new Status Match, No Catch promotion. |
InsideFlyer
April 2009 |
Airlines Through Fooling Around With Frequent Flyer Headaches Major news for every member of a frequent flyer program in North America. |
InsideFlyer
March 2003 |
The Militancy of Miles Show me the miles ... or else? Members are increasingly demanding of their programs. Some even engage in "guerilla" tactics to get what they want. We take a look at this growing trend, and ask why. |
InsideFlyer
July 2010 |
Cover Story We speak with ezRez, Cathay Pacific, GHA Discovery, Hyatt Gold Passport and Stash Hotel Rewards about their programs for travelers. |
InsideFlyer
May 2009 |
Randy Petersen's Opening Remarks It's a great time to be a frequent flyer. |
InsideFlyer
June 2005 |
U.S., Canada Top of the World in Program Participation A survey of more than 1,000 business travelers in 10 countries reveals that business travelers have a wide range of preferences and perspectives on topics ranging from the value of rewards programs to the components that comprise an ideal business trip. |
InsideFlyer
April 2009 |
And the Winner Is ... How could "Airplane!" not win as the funniest travel-related movie? |
