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CRM
April 2015
Leonard Klie |
Text Takes Precedence as a Customer Service Preference A new generation of consumers prefers short message service to other ways to reach agents.   |
CRM
December 5, 2011
Judith Aquino |
Leads360 Introduces New Automated Text Message Capabilities Leads360 added automated text messaging to its offerings, allowing sales associates to automate the process of composing and sending text messages via the SPAM-compliant Short Message Service protocol. |
| AskMen.com |
The Texting Age About two-thirds of all teens use text messaging, mostly due to its simplicity as well as the privacy of being able to communicate without being overheard. |
CRM
July 16, 2015 |
CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers The integration allows lawyers to text clients with case updates. |
CRM
July 22, 2015 |
HeyWire Joins the Interactive Intelligence Marketplace HeyWire's texting applications are now fully integrated with Interactive Intelligence's Customer Interaction Center. |
AFP eWire
January 10, 2005 |
Instant Messaging: The Next Online Donation Tool? Even though you're probably not maximizing the potential of email with donors, are you recognizing that IM and mobile text messaging is rapidly catching up to email in usage? |
InternetNews
November 10, 2005
Tim Gray |
IM Use Is Surging, Says (IM Provider) AOL The popularity of instant messaging continued to grow this year, as many Americans embraced the technology both for personal and business purposes, according to a new survey. |
CIO
June 9, 2009
Gary Beach |
Text Messaging at Work Text messaging may drive top-line results, such as improving customer satisfaction. |
Entrepreneur
August 2007
Catherine Seda |
A Gr8 Way 2 Win Customers Get into your customers' pockets with SMS advertising. |
Bank Technology News
December 2007 |
Mobile banking: Are Texting Services Here to Stay or Not? Text-message banking isn't considered a killer app, but qualifies as the easiest road to launching mobile financial services. |
Information Today
August 20, 2015 |
Pew Research Center Releases Mobile Messaging Report "Mobile Messaging and Social Media 2015," is based on Pew's first survey to classify the use of messaging apps as a different mobile activity from texting. |
Entrepreneur
May 2009
Francine Kizner |
The New Era of IM Instant messaging has come a long way since the days of in-network AIM chatting. |
Bank Technology News
January 2010
Michael Sisk |
Texting The Call Center Many banks offer text-based alerts around account balances, but two-way interactions are generally limited to transactional information; and capabilities have not progressed much in the past year. Now there are signs that consumers are growing disenchanted. |
Fast Company
Alyson Krueger |
Can Data Make You Better At Text Messaging? Lauren Talbot, once the chief programmer for Mayor Michael Bloomberg's Office of Data Analytics, wondered can data solve the riddle of early-romance texting? |
InternetNews
November 22, 2004
Tim Gray |
Tegic Gets Smarter With Text Messaging Tegic Communications' latest smart text messaging system includes support for up to 45 languages. |
PHONE+
September 9, 2009
Kelly M. Teal |
Return to Sender: Why 911 and Texting Don't Mix Many states are raiding their 911 funds to shore up ailing budgets or pay for other programs, all at the expense of upgrading 911 systems to accept next-gen communications such as text messaging. |
PHONE+
October 21, 2009
Amanda Berkey |
Text Your Way to Marketing Success Here are some examples of how text messaging can be used to target and communicate with customers in a business-to-business setting. |
Entrepreneur
March 2010
Jason Ankeny |
Unify the Message Toshiba offers up a unified messaging solution aimed at helping small businesses sort it all out. |
U.S. Banker
July 2007
Joseph Salesky |
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking. |
Insurance & Technology
August 5, 2008
Nathan Conz |
Santam Launches Text-based Fraud Hotline Cape Town-based short-term insurer Santam launched a new fraud-reporting program that relies on SMS (short message service) text messaging. |
PC Magazine
July 13, 2005
David Murphy |
Text-Messaging Resources Take your SMS experience to the next level with these handy and (mostly) free services. |
CIO
July 16, 2010
Mike Sapien |
Unified Communications: Getting End Users On Board Driven by a convincing business case for cost savings, businesses have finally begun to embrace unified communications. |
Bank Technology News
August 2009
Daniel Wolfe |
Traditional Texts Hang Tough in a Sea of Innovation While smart phones get exponentially smarter and app stores burst at the seams, banks and consumers are not only still using basic text messaging - the mode is maturing to mainstream status. |
InternetNews
October 10, 2008
Judy Mottl |
Verizon Mulls Text Fee to Milk a Cash Cow While text messaging is booming, Verizon considers increased prices for bulk delivery. Will it send commercial customers running? |
InternetNews
September 17, 2010 |
Study: Mobile Phone Users Largely Ignore Apps Pew Research Center study finds majority of cell phone owners don't bother using any of the apps embedded on them. |
PC Magazine
November 28, 2007
Alison Lapp |
Texting for a Cause Issue-oriented text messaging is on the rise. |
InternetNews
July 31, 2009 |
Mobile's Growing Power and Reach on Display Companies look to bring more capabilities to mobile platforms, including a social app store and enhanced voice recognition. |
InternetNews
July 15, 2009 |
Google Voice Takes VoIP to Android, BlackBerry Google's Internet phone service debuts in Android and BlackBerry apps. Should carriers and Skype be worried? |
CIO
May 31, 2012
Lauren Brousell |
CIOs Extend Unified Communications to Mobile Devices A survey finds that IT leaders are accelerating their plans to invest in unified communications and collaboration technologies. But the systems aren't cheap. |
PC World
November 20, 2006
Yardena Arar |
Consumer Watch: Is That a Sales Pitch in Your Pocket? Get ready for the age of mobile marketing, coming soon to your cell phone. |
Entrepreneur
April 2005
Amanda C. Kooser |
Get the Message? Mobile Multimedia Messaging goes beyond letters and numbers into pictures, video and sound. The Samsung p735 is an example of an MMS phone. |
CRM
June 2013
Leonard Klie |
Social, Local, Mobile Transcend Business Searches Consumers increasingly search for local businesses on mobile devices. |
Fast Company
Neal Ungerleider |
Send Songs To Your Friends With Msty, A New Music Messaging App A new app aims to combine the best parts of Spotify and Snapchat: Msty will allow users to send instant messages with images and short lines of text accompanied by songs. |
IndustryWeek
June 1, 2008
Brad Kenney |
The Dilemma of the Ultra-Connected Information workers are surrounded by information sources, but is the right information getting through in time? |
InternetNews
May 5, 2010 |
Most U.S. Users Ignore Advanced Mobile Features Despite the booming interest in smartphones, many Americans don't take advantage of their features, like social networking and mobile e-commerce. |
Fast Company
Pavithra Mohan |
Nearly Half Of Young Smartphone Owners Use Auto-Delete Messaging Apps A new report by the Pew Research Center examined the popularity of mobile messaging, social networks, and online forums in the U.S. |
PHONE+
Doug Allen |
Hosted vs. Premises UC: Which Path Is Right for the Channel? Unified communications has been the cause of feverish debate between hosted provider and premises-based equipment vendor executives, who can work up a righteous rage when it comes to choosing the better delivery approach - from the cloud or on-site. |
The Motley Fool
November 17, 2010
Carl Bagh |
Google Voice App Now on Apple iPhone Apple's acceptance of Google Voice and its recent acceptance of an app by Skyfire that translates Adobe flash code into HTML speaks of Apple's slow but imminent conversion towards an open approach regarding its app store. |
CRM
March 9, 2012
Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry. |
InternetNews
September 27, 2010 |
Droid X Fans Annoyed By Android 2.2 SMS Bug Droid X users say updated Android 2.2 mobile OS has a bug that keeps new texts from surfacing at the top of their messaging list. |
InternetNews
March 17, 2008
Judy Mottl |
Avaya Gears Up For Unified Communication Battle Avaya today introduced several offerings for mobile workers and a services program, all geared toward helping businesses achieve better workforce responsiveness. |
AFP eWire
July 24, 2013
Jenny Mitchell |
Why Won't They Reply To My Email? No, they're not ignoring you. They are living, working and playing through different communication channels. Email -- a "communications staple" of our office lives -- is much less important to young people. |
InternetNews
September 8, 2010 |
Users Love, Loathe Their Cell Phones: Survey New survey says interruptions, spam and security holes are the unfortunate but acceptable side effects of relying more and more on mobile devices for work and leisure. |
InternetNews
August 31, 2007
Mike Elgan |
Text Messaging On Steroids Joopz is a Web site that lets you send SMS text messages from a Web browser. |
CRM
September 19, 2013 |
ExactTarget Expands Mobile Marketing Suite The company adds location-based messaging, MMS, and rich push notifications. |
InternetNews
July 1, 2005
Susan Kuchinskas |
MSN, Vodafone Entwine IM Systems The content player and carrier will let European users message from phone to PC and back. |
CIO
August 27, 2008
John Brandon |
Blackberry and Email and Videoconferencing. Oh My! Unified communications promises to integrate your Blackberry, your email and any other tools and devices you use to communicate and collaborate at work. Early adopters share four keys to successful implementation. |
InternetNews
May 17, 2010 |
Americans Ditch Landlines, Turn to Mobile Data Americans are ditching their landlines and going all mobile, with a focus on wireless Internet and texting - with major implications for consumer and business communications. |
CRM
December 1, 2006
Jessica Sebor |
Companies 2 Customers: ILU As text messaging becomes a hot direct marketing channel, marketers must be careful that the message is helpful, not harassing. |
CRM
December 11, 2010
Gib Bassett |
The Marriage of Mobile and Multichannel Marketing Mobile's central role in the coming cross-channel revolution. |
