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Andrade & Ehrlichman |
The Dangers of Interstate Telemarketing Confusion and a lack of settled case law have left it unclear whether a federal statute preempts state laws that seek to enforce conflicting regulations on interstate calls.   |
CRM
December 2006
Coreen Bailor |
Fixed Dialing Telemarketers taking the ostrich approach to DNC compliance is a nonstarter for enterprises. Refresh marketing initiatives to ensure that the rules are followed and reach your target audience more effectively. |
OCC Bulletin
August 22, 2006 |
Do-Not-Call List Requirements The Telephone Consumer Protection Act and its implementing regulations establish requirements for all entities that conduct "telemarketing," either directly or through a third party -- including national banks. |
CRM
December 2011
Leonard Klie |
Legislative Changes Proposed for Robocall Restrictions A bill in Congress would allow for the delivery of time-sensitive information to consumer mobile phones. |
CRM
November 2013
Donna Fluss |
Outbound Dialing Makes a Comeback The practical realities of today's consumers are driving changes in technology. Companies need to develop effective multichannel outbound/inbound/blended strategies. |
Insurance & Technology
November 24, 2003
Anthony O'Donnell |
Do Not Call Readiness Varies The insurance industry has accepted the inevitability of Do Not Call compliance, but many companies lag in implementing concrete measures. |
CRM
September 2014
Donna Fluss |
Outbound Solutions Engage Customers and Enhance Relationships Mapping out the ultimate next-generation product. |
CRM
October 2015
Leonard Klie |
FCC Updates TCPA with Greater Protection Against Robocalls New rules broaden the definition of robocalls and give consumers more opt-out options. |
InternetNews
January 6, 2004
Roy Mark |
FCC Slaps Record Fine on Fax.com The online marketer is hit with $5.4 million penalty for violating federal junk fax ban. |
CRM
November 30, 2012
Leonard Klie |
FCC Clarifies Opt-Out Procedures for Text Marketing The commission says companies can send confirmations of opt-out requests. |
The Motley Fool
September 16, 2004
Rich Smith |
No, Seriously: Do Not Call! The FCC fines two telecoms to get its message across. |
CRM
April 1, 2005
Paul Stockford |
Is Inbound Calling the Next Legislative Target? Lawmakers are taking aim at companies that use offshore call centers. |
PC World
February 23, 2007
Tom Spring, PC World |
Mystery Cell Phone Charges Cell phone customers increasingly complain -- and sue -- over mysterious, hard-to-cancel charges on their monthly bills. |
