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CRM August 2006 Coreen Bailor |
The Why Factor in Speech Analytics Don't allow the customer information that lies in recorded calls to go unreported and unnoticed - incorporating speech analytics can help improve business areas throughout the enterprise. |
CRM November 7, 2014 Leonard Klie |
CallMiner Adds Semantic Building Blocks to Eureka Speech Analytics Latest release of Eureka Speech Analytics allows users to uncover insights from customer conversations |
CRM August 1, 2005 Coreen Bailor |
The Next Step in Anger Management Speech analytics solutions are enabling companies to track and analyze emotional cues. In fact, speech analytics is allowing organizations to target issues with certain business processes that extend beyond the contact center into the rest of the enterprise. |
CRM February 2010 Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. |
IndustryWeek December 1, 2006 David Blanchard |
The Benefits Of A Secure Supply Chain A secure supply chain has quantifiable benefits. |
The Motley Fool January 30, 2004 Dave Marino-Nachison |
Nautilus' Achilles' Heel The recall of 420,000 Bowflex machines is the least of Nautilus' challenges in 2004. |
The Motley Fool July 18, 2007 Lawrence Rothman |
Nautilus Falls Off the Treadmill After it reports a loss, share of the home fitness equipment retailer drop like a 500-pound weight. Nautilus needs to shape up, and fast. |
U.S. CPSC August 13, 2009 |
Exercise Units Recalled by Nautilus Due to Fall Hazard The footpads on the unit can break, posing a fall hazard to consumers. |
CRM April 2010 Christopher Musico |
Speech Analytics Why speech analytics is starting to get a little more than recognition. |