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May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions.   |
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September 19, 2011 |
NICE to Acquire Fizzback The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback. |
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December 2009
David Myron |
Great Relationships Start with Good Experiences There are instances when primarily focusing on the experience makes sense. |
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October 2010
Lior Arussy |
Buzz, Buzz, Buzz Enough with the buzzwords and hype. Let's start doing. |
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December 2009
Christopher Musico |
No Substitute for Experience When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now. |
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November 12, 2015 |
Clarabridge Updates Its CEM Platform New software release provides faster and deeper insights from customer feedback. |
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April 9, 2014 |
Sysomos and Clarabridge Partner on Multichannel Customer Analytics The technology partnership pairs social intelligence with customer insights. |
Insurance & Technology
May 18, 2004 |
Hot Product BearingPoint has inaugurated a customer experience management (CEM) recovery program designed to help financial services companies identify ways to create the optimal customer experience and realize the full potential of their CRM tools and systems. |
InternetNews
September 16, 2008
Kenneth Corbin |
Online Shoppers in Search of Better Service New study finds that as customer expectations rise, online businesses neglect user experience at their own peril. |
CRM
May 21, 2015 |
Clarabridge Acquires Engagor The companies' combined portfolio expands CEM capabilities and operationalizes the voice of the customer with social engagement. |
