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CRM
June 2013
Kelly Liyakasa |
Executive Demand for Data Analysis Grows CEOs re-evaluate enterprise roles, strategies to tie analytics to business values.   |
CRM
January 18, 2013 |
Gartner CIO Survey Shows Digital Technologies Are Top Priorities in 2013 Cloud, mobile, social, big data, and analytics are among the disruptive technologies cited. |
InternetNews
January 18, 2005
Sean Michael Kerner |
CIOs See Steady Growth in IT Budgets Research firm forecasts IT budgets to rise by 2.5 percent in 2005. |
CRM
May 2, 2005
Phillip Britt |
Making Use of Analytics Analysis is an increasingly important part of CRM, yet it's misunderstood by many executives. Here are tips on how to use business intelligence. |
CRM
June 2012
Judith Aquino |
Business intelligence and Analytics Are Getting Hotter More companies are wising up to these applications' benefits. |
CFO
June 15, 2012
Marielle Segarra |
Going Digital Big data and digital marketing become top strategic priorities. |
CRM
January 1, 2007
Lior Arussy |
Shall We Dance? Every organization has its share of responsibilities, but making sure to work with the right customers is a priority. A company that allows vague, undefined customer roles and responsibilities easily experience misunderstandings and abuse. |
Bank Systems & Technology
January 30, 2005
Antone Gonsalves |
CIOs Shop For Tools to Help Grow Businesses Focus has shifted from products that will help control costs to those that can help companies grow their businesses, according to a survey of more than 1,300 CIOs in 30 countries by Gartner. |
CRM
July 1, 2004 |
The Pulse: Does Your CEO Use the CRM Tools Your Company Has in Place? Graph shows that 53% of CEOs don't use CRM tools. |
CRM
February 4, 2013
Judith Aquino |
SAS Rolls Out Visual Analytics for Work Groups and Midsized Businesses Self-service option includes analytics, reporting, and visualization capabilities. |
InternetNews
January 23, 2006
Clint Boulton |
CIOs Line Up Top Issues in '06 Leveraging IT to help grow their company's business tops the agenda for Chief Information Officers, according to a survey of some 1,400 CIOs just released by Gartner. |
InternetNews
July 2, 2010 |
Gartner Stresses New Approaches to Security Loss-prevention software is a good idea but there are other, more pragmatic, risk-centric, business-focused approaches to consider. |
CRM
September 2012
Hamelin et al. |
How Analytics Makes Us Smarter Turn information into insight. Data is like an uncut diamond. It needs a lot of work to obtain value in the marketplace. |
CRM
March 2014
Donna Fluss |
Speech Analytics Is an Enterprise Change Agent Expanding beyond the contact center is a challenge to overcome. |
CRM
March 2014
Leonard Klie |
Big Data Prompts 'Analytics Everywhere' Solutions Everyday users can turn data into insight by using new software solutions. |
CRM
February 2004
Martin Schneider |
Get Smart! Enterprises are relying more and more on analytics to derive added value from their CRM systems. Here are the latest trends and hot analytics tools giving organizations better insight into their businesses. |
CRM
February 11, 2013
Judith Aquino |
Meeting the Needs of the Always-Connected Consumer Forrester Research and Gartner uncover trends driving marketing decisions for 2013. |
CFO
April 15, 2012
David Rosenbaum |
Putting People First Analytic tools are only as good as the people who use them. |
IndustryWeek
November 17, 2010 |
Board Member Today; CEO Tomorrow The number of Fortune 1000 directors who became the CEOs of the companies on whose boards they served more than doubled in the past year. |
IndustryWeek
November 13, 2009 |
Top 10 IT Strategies for 2010 Cloud computing, advanced analytics and flash memory will be among the IT concepts on the radar of many companies in 2009. |
CIO
November 15, 2001
Marc Ferranti |
Gartner, Align Thyself - How Gartner recognized its own alignment problems, the processes it developed to recover strategic alignment, and a behind-the-scenes look at the IT operations of the uber-analysts... |
CRM
May 2011
Brittany Farb |
Social CRM Software Spending Expected to Hit a Milestone Spending on social software to support sales, marketing, and customer service will exceed $1 billion worldwide by 2013, according to a study by Gartner. |
Bank Technology News
January 2010 |
Tech You Can't Afford to Ignore Gartner recently unveiled its list of "Technologies You Can't Afford to Ignore for 2010," suggesting companies should factor these technologies into their 2010 strategic planning process. |
Pharmaceutical Executive
September 1, 2006
Sander A. Flaum |
Leadership: Living to be 100 A new boss has 100 days to make a difference. The best leaders - the ones who survive and thrive in top corporate positions - forget their day-to-day routine and go all out to maximize revenue in their first months on the job. |
CRM
August 2012
Van der Linden & Jain |
Bringing Science to the Art of Sales Seven principles for boosting business through analytics. |
Wall Street & Technology
May 31, 2007
Kyle Duckers |
Savvy Financial Services Firms Tap Employee Intelligence For Strategic Decision Making The challenge for most capital markets firms is not a lack of raw data, but a lack of context and insight based on that information. |
InternetNews
October 20, 2009 |
Cloud, Social Computing Lead Gartner's Top 10 Tech research firm presents its list of top 10 technologies and trends for enterprises in 2010. |
InternetNews
August 5, 2010 |
Simplified Analytics Improve CRM, BI Tools Once the purvey of the hard-core data geeks, new business analytics applications have become mainstream online, making them easier and more accessible to today's workforce. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
CRM
April 2015
Maria Minsker |
Predictive and Prescriptive Analytics Peek into the Future A symbiotic relationship is key to a successful business intelligence ecosystem. |
Insurance & Technology
July 28, 2009
Anthony O'Donnell |
IBM to Acquire SPSS IBM's $1.2 billion bid to acquire the Chicago-based business analytics vendor is expected to close later this year. |
CRM
April 27, 2012
Leonard Klie |
ROI of Business Analytics Increases Significantly as Solution Matures It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds |
CRM
February 2012
Leonard Klie |
CRM Is a High-Yield Investment Business analytics return $10.66 for every dollar spent; CRM systems return $5.60. |
Fast Company
December 1999
Tony Schwartz |
Life/Work - Issue 30 In My Humble Opinion: "While the balance of power has already begun to shift, most male CEOs still don't fully get it." |
InternetNews
January 24, 2011 |
Cloud, Virtualization Driving 2011 IT Spending While the recession still has IT budgets in deep freeze, CIOs in 2011 are turning their resources to new models of computing, including the cloud and virtualized environments. |
InternetNews
May 12, 2009
Michelle Megna |
Focus on SEO, Open Source to Boost Online Sales Even in a recession, e-commerce firms can improve sales while cutting costs - Gartner provides five strategies for doing so in a report. |
CRM
July 5, 2013
Paul Jeruchimowitz |
Getting Closer to the Customer by Integrating Business Services Why the shared service model may be on its way out. |
CRM
November 2012
Leonard Klie |
Companies Struggle to Manage Customer Analytics A Forrester report highlights big data challenges companies face. |
IndustryWeek
September 1, 2005
Jill Jusko |
Podium Appeal If CEOs didn't have businesses to run, they could keep quite busy simply accommodating all of the speaking invitations they receive annually. |
CRM
May 2013
Kelly Liyakasa |
Predictive Analytics: The Futurists' Formula Unlock customer insights that increase sales. |
CRM
May 3, 2004 |
Hot Seat: Will Analytics Remain a Stand-alone Product or Become Yet Another CRM Module? Will analytics software continue to be a separate market segment or will its functionality be absorbed into traditional CRM suites in the future? Industry experts weigh in. |
Bank Technology News
January 2007 |
Predicting IT's Future Can Help Players Set Agendas Gartner weighs in with its "Top Predictions for IT Organizations and Users, 2007 and Beyond," a special report that cites 10 key predictions intended to get technology companies and IT professionals across corporate America positioned to capitalize on the expected changes. |
CRM
January 2012
Donna Fluss |
Speech Analytics in the Voice of the Customer Era A valuable application increases its role. |
CRM
July 12, 2013
Jessica Valenzuela |
Make Big Data Equal Big Sales Mobility is the modern-day pocketknife for sales reps. |
CRM
May 4, 2015 |
TCN Launches Competitive Analytics Competitive Analytics is a fully integrated business intelligence analytics solution for its cloud-based call center platform. |
CRM
October 2010
Carolyn Heller Baird |
Intimacy Issues You can enhance customer intimacy in ways that didn't exist until very recently. |
CRM
December 2009
Lauren McKay |
Information Overload As consumers deal with an increasing amount of information - and as they embrace more mechanisms to engage with that information - there comes a need to search out what's important, or filter out some of the noise. Through this tidal wave of information, how can businesses manage to connect? |
Financial Planning
March 1, 2005
John J. Bowen |
A Tack Worth Taking CEO organizations are one way for financial planners to get in front of business owners and other wealthy clients. |
CRM
June 16, 2010
Juan Martinez |
Did Web Analytics Just Become One of IBM's Core Values? The clickthroughs of Web analytics are certainly clicking these days - in more ways than one. |
Insurance & Technology
February 21, 2008
Anthony O'Donnell |
Novarica Survey Finds P&C Insurance CEOs' Tech Knowledge Wanting While chief executive officers of property/casualty insurers have advanced in their understanding of the value of technology to the business in recent years, the results of a Novarica survey suggest that some glaring gaps remain and that continuing education is in order. |
