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CRM July 1, 2009 Christopher Musico |
On the Scene: New Beginnings from Within Customer Experience Summit '09: Improving the customer experience starts with a hard look in the mirror. |
BusinessWeek December 10, 2009 Marshall & Kelly Goldsmith |
How Adults Achieve Happiness The results of a new survey on satisfaction -- at home and at work -- may surprise you. |
CRM October 2014 Maria Minsker |
Introducing Customer Experience 3.0 The new era of CX must bring sales, marketing, and service closer together. |
Food Engineering December 1, 2005 Karen Schweizer |
25th Annual Salary & Job Satisfaction Survey: The Right Fit Improves Satisfaction How do you find employees who will be satisfied and loyal? One key -- provide balance. |
IndustryWeek May 1, 2006 John Teresko |
Managing Quality's Future The new focus of competition is broadening quality agendas to maximize innovation, says the American Society for Quality, now celebrating 60 years. |
CIO May 1, 2003 Mohanbir Sawhney |
How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions. |
Food Engineering December 1, 2006 Joy LePree |
Annual Salary & Job Satisfaction Survey: Life is Good, But it Could be Better Food and beverage workers find their jobs satisfying, but say there's room for improvement. |
Insurance & Technology October 5, 2006 Katherine Burger |
Art of the Possible By tracking emerging technology developments, Humana's SVP and CIO Bruce Goodman is able to identify real-world applications that make the health insurer an easy-to-work-with partner. |
CRM January 25, 2013 Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role. |
CRM November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |
Financial Advisor May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. |
Commercial Investment Real Estate Sep/Oct 2004 Jennifer Norbut |
2004 Compensation Trends A recent survey reveals Certified Commercial Investment Members' and candidates' earning power. |