| Similar Articles |
|---|
 |
CRM
August 2013
Donna Fluss |
The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it.   |
CRM
August 19, 2010
Justin Schuster |
5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line. |
CRM
February 2011
Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |
National Defense
April 2015
Dave Melcher |
Understanding the Value of Ethics Surveys A healthy ethical culture is a critical component of all successful businesses, regardless of size or complexity. |
The Motley Fool
April 29, 2005 |
"Outstanding Shares" vs. "Float" What's the difference between a company's outstanding shares and its "float"? |
CRM
February 2011
Donna Fluss |
Customer Service Initiatives for 2011 Tough economy erodes customer loyalty, but there are ways to rebuild it. |
CRM
October 17, 2014
Yaron Wilf |
How Social Service Communities Can Drive Loyalty When customers help each other, companies and customers win. |
HBS Working Knowledge
February 4, 2014
James Heskett |
Has Listening Become a Lost Art in Business? Have managers lost the ability to listen? Professor Jim Heskett reviews research in new books that suggests we don't even listen to ourselves anymore. |
CRM
May 17, 2013
Lane Cochrane |
All Customer Feedback Is Not Created Equal Voice-of-the-customer data has come to represent a broad spectrum of data streams, from traditional consumer research, convenience surveys, comment cards, and call center verbatim, all the way through to social media. |
CRM
October 1, 2007
Lior Arussy |
Imperfect Scores Is a new industry standard keeping executives from focusing on the relationships that matter? |
The Motley Fool
October 4, 2006 |
On Employee Stock Options Companies often offer stock options to employees. Where does the stock in these options come from? Investors, take note. |
Financial Planning
December 1, 2010
Stephanie Bogan |
Talking Back There is a strong argument that the very process of asking for feedback can help to build strong client relationships. |
AskMen.com
June 29, 2003
Jacques Lafleur |
10 Corporate Laws Of Power It is a little known fact that attaining a position of power is actually quite formulaic. In fact, throughout history, men of power have used very reliable methods of attaining and keeping their powerful positions. |
National Defense
December 2014
J. Phillip "Jack" London |
Our Best Defense -- A Culture of Character One good example of ingrained culture is the Marine Corps. Its mottos of MVP -- mission, values, pride and semper fidelis communicate the Marines' culture of mutual trust, collective pride and self-discipline. |
CRM
September 2010
Fluss & Rogers |
The Growth of Social Media in Customer Service While most of what's happening in social media is personal in nature, organizations are finding that it's important to listen carefully when they become the subject of discussion. |
Entrepreneur
September 2008
Robert Kiyosaki |
Hear This It may be hard to swallow, but negative feedback can get you heading in the right direction. |
Financial Advisor
July 2006
Littlechild & Pomering |
Unlocking Client Value The first question financial advisors should ask is not "how" to survey clients but "why" you should do it in the first place. In addition to allowing you to stay on top of changing client needs, interests and expectations, the reasons abound. |
Fast Company
Tim Stevens |
12 Signs Your Company Has An Enviable Workplace Culture There is nothing worse than working in an organization that has a bad culture. |
HBS Working Knowledge
April 10, 2006
David Sirota et al. |
Why Your Employees Are Losing Motivation Most companies have it all wrong. They don't have to motivate their employees. They have to stop demotivating them. |
Entrepreneur
August 2007
Barry Farber |
Making Dollars With Sense In business, sometimes it's better to let your gut do the talking. |
CIO
March 15, 2004
Richard Pastore |
The Number-Two Priority - From The Editor There's disconnect between how high you rank external customers on your priority list and how much time you actually spend with them. |
CRM
May 2013
Patrick Gibbons |
The Road to Customer-Focused Results Implement an initiative that pays off. |
CRM
March 27, 2015
Pam Plyler |
5 Steps to Improving Your Social Customer Service Combating social media challenges is a must for doing business with today's consumers. |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
Bank Technology News
November 2007
John Adams |
Feedback: Zions Wants to Plumb the Depths of Your Discontent Zions now believes it's found a way to gather feedback and respond to complaints and suggestions. It's deployed the Allegiance Engage Platform to help analyze and respond in real-time to customer and employee comments and suggestions. |
HBS Working Knowledge
February 23, 2004
Lauren Keller Johnson |
Retooling 360s for Better Performance For better or worse, the 360-degree feedback tool is standard operating procedure in many organizations. Harvard Management Update evaluates the evaluation method---and sees room for improvement. |
Search Engine Watch
October 19, 2009
Erik Qualman |
Four Steps to Social Media Marketing Success Companies that appropriately engage in these four steps will take their product or service to the top. |
