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June 2015
Leonard Klie |
CX Spending Is on the Rise Companies start to see value in their customer experience efforts   |
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May 2015
Bruce Temkin |
To Improve Customer Experience, Engage Your Employees For better business results, give employees the support they need |
CRM
August 2011
Brittany Farb |
Forrester Bestows Voice of the Customer Awards Adobe, Fidelity, and JetBlue recognized for outstanding performance. |
CRM
October 2013
Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
CRM
July 2015
Maria Minsker |
Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers |
CRM
March 7, 2011
Koa Beck |
Few Consumers Share Experiences via Social Media A report by the Temkin Group surveying 6,000 consumers determines that social media is not yet the largest word of mouth medium. |
CRM
April 2014
Sarah Sluis |
The 4 Pillars of Responsible Customer Engagement Relevance, respect, credibility, and value are key to great experiences. |
CRM
April 29, 2011
Leonard Klie |
Customer Experience Professionals Association Launches A new global trade group is formed to provide members with extensive research, education, and networking opportunities. |
CRM
June 24, 2014
Maria Minsker |
Forrester Customer Experience Forum: 'Good Is No Longer Good Enough' Exceptional brand experiences stem from engaged employees. |
CIO
September 14, 2012
Lauren Brousell |
5 Things CIOs Need to Know About CX CX (or customer experience) has become critically important to doing business. If you're not already checking in with how your customer sees your business, it's time to start. |
CRM
March 1, 2007
Coreen Bailor |
Vocal Ease Companies should plan and implement a formal approach to collecting feedback and inserting the customer's voice into the business strategy. |
InternetNews
September 2, 2009 |
EMC's New Push Targets Private Clouds EMC's new suite of products and services is designed to virtually eliminate the risk of moving to a private cloud. |
The Motley Fool
August 9, 2011
Eric Bleeker |
Rising Star Buy: EMC Is a Steal The storage leader keeps delivering, and keeps getting cheaper. |
