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CRM
September 1, 2004
Lior Arussy
Stop Wasting Everyone's Time Give agents timely access to relevant data, and watch sales and satisfaction soar. mark for My Articles similar articles
CRM
January 2004
Jason Compton
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? mark for My Articles similar articles
PHONE+
September 16, 2009
Lynn McCullough
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. mark for My Articles similar articles
CRM
July 2013
Barton Goldenberg
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. mark for My Articles similar articles
CRM
February 2003
Rochelle Garner
Just Desserts Rewarding and recognizing contact center agents is as much science as it is art. mark for My Articles similar articles
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. mark for My Articles similar articles
Insurance & Technology
July 11, 2008
Akhil Tripathi
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. mark for My Articles similar articles
CRM
June 2005
Bailor et al.
100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100. mark for My Articles similar articles
Insurance & Technology
July 11, 2008
Karen Pauli
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. mark for My Articles similar articles
CRM
June 2015
Garrison Wynn
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent mark for My Articles similar articles