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CRM
February 2004
David Myron
A Leap of Faith Sometimes implementing a CRM technology means taking a significant risk. mark for My Articles similar articles
Inc.
October 2005
David H. Freedman
What's Next: Service With a Smile. Really. How technology ruined customer service - and how three start-ups plan to rescue it. mark for My Articles similar articles
CIO
July 1, 2003
John Edwards
Smooth Talkers Speech integration technology gives customers and employees convenient access to back-end data. mark for My Articles similar articles
CIO
June 1, 2006
Susannah Patton
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. mark for My Articles similar articles
CRM
April 2008
Jessica Tsai
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. mark for My Articles similar articles
InsideFlyer
February 2009
Choice Car Rental Partners Choice Hotels International has teamed up with Avis Rent A Car and Budget Rent A Car as new partners in the Choice Privileges program. mark for My Articles similar articles
InternetNews
August 29, 2005
Clint Boulton
Motorola, Avis Enhance GPS Service Motorola and Avis add real-time traffic information ahead of a busy travel weekend. mark for My Articles similar articles
InsideFlyer
January 2009
Alaska and Avis Ski Savings Alaska Mileage Plan members can get $30 off a weekly Avis rental valid on standard SUV, premium SUV and full-size SUV vehicles and earn double miles per rental when rental begins by April 30, 2009. mark for My Articles similar articles
Insurance & Technology
April 2, 2004
Katherine Burger
What Not To Do When you're looking for examples of inconsistent service and inadequate deployment of technology, nothing beats the travel industry. mark for My Articles similar articles
InsideFlyer
April 2009
Rapid Rewards Rental Deals Southwest Rapid Rewards members can receive up to 40 percent off and double credit with Avis rentals of three days or more until June 30, 2009. mark for My Articles similar articles
Bank Systems & Technology
March 30, 2004
Katherine Burger
What Not To Do When you're looking for examples of inconsistent service, inadequate deployment of technology and an overall ability to frustrate, nothing beats the travel industry. mark for My Articles similar articles
The Motley Fool
August 9, 2007
Ryan Fuhrmann
Avis Budget Regroups Despite a profitable second quarter, Avis Budget Group, the car rental company, faces an uphill battle to become a consistent, growing entity. mark for My Articles similar articles
InsideFlyer
September 2012
Avis Preferred New Benefits Avis Preferred members in Europe will now receive additional benefits, including discounts, upgrade vouchers, free car rentals and a free second driver. mark for My Articles similar articles
CRM
April 10, 2015
Mike Hennessy
The Downside of Automated Responses Responsibility and strategy are key to using this growing technology. mark for My Articles similar articles