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CRM February 2004 David Myron |
A Leap of Faith Sometimes implementing a CRM technology means taking a significant risk. |
Inc. October 2005 David H. Freedman |
What's Next: Service With a Smile. Really. How technology ruined customer service - and how three start-ups plan to rescue it. |
CIO July 1, 2003 John Edwards |
Smooth Talkers Speech integration technology gives customers and employees convenient access to back-end data. |
CIO June 1, 2006 Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CRM April 2008 Jessica Tsai |
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. |
InsideFlyer February 2009 |
Choice Car Rental Partners Choice Hotels International has teamed up with Avis Rent A Car and Budget Rent A Car as new partners in the Choice Privileges program. |
InternetNews August 29, 2005 Clint Boulton |
Motorola, Avis Enhance GPS Service Motorola and Avis add real-time traffic information ahead of a busy travel weekend. |
InsideFlyer January 2009 |
Alaska and Avis Ski Savings Alaska Mileage Plan members can get $30 off a weekly Avis rental valid on standard SUV, premium SUV and full-size SUV vehicles and earn double miles per rental when rental begins by April 30, 2009. |
Insurance & Technology April 2, 2004 Katherine Burger |
What Not To Do When you're looking for examples of inconsistent service and inadequate deployment of technology, nothing beats the travel industry. |
InsideFlyer April 2009 |
Rapid Rewards Rental Deals Southwest Rapid Rewards members can receive up to 40 percent off and double credit with Avis rentals of three days or more until June 30, 2009. |
Bank Systems & Technology March 30, 2004 Katherine Burger |
What Not To Do When you're looking for examples of inconsistent service, inadequate deployment of technology and an overall ability to frustrate, nothing beats the travel industry. |
The Motley Fool August 9, 2007 Ryan Fuhrmann |
Avis Budget Regroups Despite a profitable second quarter, Avis Budget Group, the car rental company, faces an uphill battle to become a consistent, growing entity. |
InsideFlyer September 2012 |
Avis Preferred New Benefits Avis Preferred members in Europe will now receive additional benefits, including discounts, upgrade vouchers, free car rentals and a free second driver. |
CRM April 10, 2015 Mike Hennessy |
The Downside of Automated Responses Responsibility and strategy are key to using this growing technology. |