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Customer Service Adapts to Multiple Environments But while customers embrace new channels, businesses have to catch up, Customer Service Experience speakers warn.   |
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October 2015
Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience |
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August 2010
Joshua Weinberger |
Influential Leaders: The Insider Ray Wang, partner, Altimeter Group, understands the convoluted processes by which enterprises acquire technology. |
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February 2014
David Myron |
Should You Offer Social Customer Support? More progressive companies are moving beyond the experimentation stage and incorporating solutions that enable them to listen, analyze, and respond to customers on social media. |
CRM
March 2015 |
The 2015 CRM Service Awards: Service Leaders We honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact. |
Financial Planning
September 1, 2005
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Message Control Leading a panel discussion can be an effective way to get your financial planning ideas across, if you're prepared. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: Service Leaders - Web Interaction Management RightNow Technologies rebranded its customer service suite as RightNow CX, with the intent to merge the Web, social media, and the contact center. |
InternetNews
August 25, 2009 |
Voice Search Faces Hurdles in Mobile There's huge potential, but experts say there are still plenty of obstacles to making mobile voice search effective. |
CRM
May 1, 2012
Kelly Liyakasa |
Sixty Percent of Firms Use Social Media for Customer Support Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region. |
CRM
February 2015
Leonard Klie |
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. |
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November 7, 2007
Kenneth Corbin |
Web Marketers Still Finding Lay of the Land At the ad:tech conference today, speakers shared their vision of the lucrative, if elusive, digital advertising industry. |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
CRM
August 2010
Joshua Weinberger |
Influential Leaders: The Statistician Michael Wu, principal scientist of analytics, Lithium Technologies, likes to think of relationships as a numbers game. |
CRM
August 2010
Joshua Weinberger |
Influential Leaders: The Chatterbox Marc Benioff, cofounder, chief executive officer, and chairman of Salesforce.com, is in the spotlight again. |
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June 17, 2004
Erin Joyce |
Advice For Blogging Newbies Blogs? RSS Feeds? What's all that about? Panelists at Internet Planet offer a few tips to companies about the power of blogging. |
CRM
October 24, 2011
Judith Aquino |
Oracle to Acquire RightNow Technologies The $1.5 billion deal to acquire RightNow Technologies is part of an aggressive move to offer more cloud solutions, Oracle says. |
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March 2010
Lauren McKay |
The 2010 CRM Service Awards: Service Leaders - Enterprise Feedback Management For the second year in a row, Allegiance has nabbed the EFM crown. |
CRM
January 2010
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Innovation Picks Up Static In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon? |
