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CRM
November 16, 2015
Tim Pickard
Is Silo Mentality Hurting Your Customer Experience? Foster a collaborative mind-set within your company. Your customers will thank you for it. mark for My Articles similar articles
CRM
March 20, 2012
NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results. mark for My Articles similar articles
CRM
November 5, 2015
Marge Connelly
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. mark for My Articles similar articles
CRM
September 2010
Fluss & Rogers
The Growth of Social Media in Customer Service While most of what's happening in social media is personal in nature, organizations are finding that it's important to listen carefully when they become the subject of discussion. mark for My Articles similar articles
CRM
December 4, 2015
Gregory Pal
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. mark for My Articles similar articles
CRM
July 2012
Donna Fluss
Social Media Belongs in the Contact Center When marketing works with customer service, customers and enterprise benefit mark for My Articles similar articles
CRM
November 9, 2012
Ravi Vijayaraghavan
Applying Data Analytics to Customer Interactions A three-part framework for making data work for your business. mark for My Articles similar articles
CRM
June 2012
David Myron
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." mark for My Articles similar articles
CRM
May 1, 2006
Collins, Nair & Schumacher
Reaching the Next Level of Performance in Marketing Marketers should expand their focus and look for opportunities to drive incremental revenue across all stages of customers' interactions. mark for My Articles similar articles