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CRM
August 2011
David Myron |
CRM Recovers with Low-Cost Options Being agile in today's competitive market enables organizations to better respond to customers' changing needs.   |
InternetNews
August 17, 2010 |
Wall Street Hopes Salesforce Stays Hot The on-demand CRM and business applications provider is trading at a rarefied price and, thus far, its sales and earnings have justified the lofty valuation. |
InternetNews
September 9, 2010 |
Microsoft Delivers Dynamics CRM 2011 Beta Cloud and on-premise release includes close integration with Microsoft Outlook and reporting and visualization improvements. |
InternetNews
May 3, 2011 |
Salesforce Closes $326 Million Deal for Radian6 Salesforce.com completes its acquisition of social CRM vendor - what happens now? |
InternetNews
July 15, 2009 |
SAP Keeps Lead in CRM as Market, Rivals Grow Microsoft and Salesforce are the fastest-growing CRM software providers, according to a new report from Gartner. |
CRM
May 2012
Leonard Klie |
CRM Gets More Professional Service providers respond to changing market conditions with greater CRM deployments. |
CRM
September 30, 2011
Leonard Klie |
U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption. |
CRM
April 26, 2011 |
SMBs Are Taking to the Cloud A new survey by Really Simple Systems finds growing use of social media and cloud-based CRM systems among small and midsized firms. |
CRM
October 2012 |
Oracle Recognizes the Need for Change Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course. |
CRM
March 1, 2004
Lisa Picarille |
CRM Helps Professional Services Firms Obey the Law When professional services firms purchase CRM systems, they want those systems up-to-date in terms of compliance and the flexibility to conform to future laws and regulations. |
The Motley Fool
May 23, 2006
Stephen Ellis |
Salesforce.com Needs a Reality Check Will Salesforce.com succeed in overcoming trends? Perhaps -- but you wouldn't know it from the stock price. Investors, tread carefully. |
InternetNews
February 2, 2006
David Needle |
SAP Plays On-Demand Field SAP's on-demand solution is for customer relationship management and builds on the company's mySAP CRM software, a more traditional on-premises software solution. |
CRM
July 13, 2012
James Wong |
Change Is the Name of the Game How current technology trends are affecting CRM. |
CRM
September 7, 2010
Rob Howard |
Try Being Unsocial with Customers First You don't want social CRM. You want integrated customer intelligence. |
CRM
March 2012
Jim Dickie |
Are the CRM Wars Really Over? Existing CRM users would be well advised to test the waters to see if something that would work better for them exists. |
CRM
November 6, 2012
Leonard Klie |
Social Adds to CRM's Appeal Nucleus Research's Value Matrix highlights new functionality and integration capabilities. |
InternetNews
April 21, 2010 |
Salesforce Nabs Jigsaw in Business Contact Push Move will help drive cloud-based data services initiatives for the CRM and enterprise applications player. |
CRM
June 5, 2012
Kelly Liyakasa |
Oracle Acquires Collective Intellect Software giant builds out deeper cloud social offerings |
CRM
August 2011
Leonard Klie |
Global CRM Market to Grow by $1.3 Billion in 2011 Oracle generates biggest share of $16.5 billion in annual revenue. |
CRM
September 15, 2010
Lauren McKay |
Salesforce Puts Jigsaw Together with CRM Salesforce.com has rolled out Jigsaw for Salesforce CRM. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
September 15, 2010
Juan Martinez |
Salesforce.com's Chatter Combines Social and Mobile Hoping to arm its users with the combined power of social and mobile, Salesforce.com recently announced the availability of Chatter Mobile, an application the company claims will deliver social, mobile, and real-time collaboration. |
CRM
November 2009 |
All for One, and One for All A special Salesforce.com edition of Real ROI. |
InternetNews
December 7, 2010 |
Salesforce Launches Database.com Rivalry with Oracle intensifies as CRM leader Salesforce debuts its standalone, cloud-based database offering, promising an open platform to extend its service-oriented model. |
InternetNews
December 31, 2008
Richard Adhikari |
Social Networks Among Trends in CRM for 2009 Customer relationship management projects in 2009 will be all about business value, and that includes adding social networks to the mix. |
InternetNews
February 20, 2009
Richard Adhikari |
Can Oracle's CRM Moves Make Waves? The tough economy and the lure of big bucks may be behind push into on-demand CRM. Is Salesforce.com feeling the pressure? |
CRM
December 2003
Martin Schneider |
The Year in Preview How the major trends in 2003 will alter the CRM landscape over the coming year. |
CIO
March 25, 2011
Kim S. Nash |
Integrating Social Media Is Hard to Do CIOs want to integrate social media updates with enterprise CRM systems, but the tools to do so are still emerging. |
CRM
June 2, 2011
Brittany Farb |
SaaS CRM Deployments Fuel Competition Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch. |
InternetNews
February 24, 2010 |
Salesforce Tops Q4 Estimates, Boosts Forecast The on-demand software leader didn't disappoint investors as it managed to top sales and earnings estimates in the fourth quarter and raised its guidance for the first quarter. |
InternetNews
December 28, 2010 |
Software Year in Review: Top CRM Stories of 2010 When it comes to the popular topic of CRM, Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's most popular articles. |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
CRM
August 2012 |
The 2012 CRM Market Leaders CRM is the most important area of investment to improve business over the next five years. Find out which vendors are ramping up these offerings and best responding to industry needs in this year's Market Leader awards. |
CRM
September 20, 2004
Ginger Conlon |
Anytime Is the Right Time for CRM If you have customers, you have a need for a Customer Relationship Management strategy. The trick is, designing the right strategy. |
CRM
November 2009
Joshua Weinberger |
CRM on Twitter: November 2009 What do Twitter users think of Salesforce.com? |
CRM
June 2011
Leonard Klie |
Radian6 Deal Enables Salesforce.com To Monitor the Social Web Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant. |
CRM
July 2005
Barton Goldenberg |
Real-Time CRM: A Business Revolution in the Making Three trends are bringing companies to the next logical step and will fuel the next major growth in CRM and help organizations respond to customers' needs in real time. |
CRM
September 1, 2009
Christopher Musico |
CRM Market Grows for Fifth Straight Year The worldwide CRM market extended its growth streak to a fifth consecutive year, up 12.5 percent in 2008, from revenue of $8.13 billion in 2007 to $9.15 billion in 2008. |
CRM
July 2010
Joshua Weinberger |
CRM: Then and Now Over the last 15 years, CRM projects and plans may have changed dramatically, but the overarching goal of improving the customer relationship has remained a straight shot. |
CRM
September 1, 2009
Jessica Tsai |
Microsoft's Million-Member March Milestones and roadmap promises at the vendor's Worldwide Partner Conference '09. |
CRM
December 2011
Leonard Klie |
SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners. |
InternetNews
June 22, 2010 |
Salesforce Rolls Out Facebook-Like Chatter Chatter, the latest Salesforce app, is a cloud-based service for the enterprise that offers features familiar to Facebook and Twitter users. |
CRM
July 1, 2004
Ginger Conlon |
CRM: Alive and Kicking Instead of complaining about the confusion with CRM, we should educate people interested in implementing CRM--the strategy--in their companies. |
CRM
August 2013 |
The 2013 CRM Market Leaders CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions. |
InternetNews
September 3, 2010 |
Salesforce CRM Gets Real-Time Contact Updates, Leads Thanks to its acquisition of Jigsaw, the SaaS player integrates real-time updates on CRM contacts to its solution. |
CRM
August 2010
William Band |
Navigating the Vendor Landscape A leading analyst firm assesses the CRM marketplace. |
InternetNews
March 4, 2011
Paul Shread |
Salesforce Friends Facebook for Call Centers The SaaS giant adds support for Facebook to its Service Cloud 3 call center. |
InternetNews
February 17, 2010 |
Salesforce Chatter Takes to the Cloud SaaS firm begins invitation-only beta test of Chatter, billed as an on-demand alternative to offerings like IBM's Lotus Notes and Microsoft's SharePoint. |
CRM
January 2014
Marshall Lager |
Bidding Social CRM a Fond Farewell A transformative term is being retired. What does it mean to us? |
CRM
September 1, 2007
Coreen Bailor |
Sizing Up the CRM Situation Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth. |
