| Similar Articles |
|---|
 |
CRM
June 29, 2012
Dmitri Novomeiski |
Re-evaluating Your CRM Technology Is resistance to change holding your organization back?   |
CRM
July 29, 2011
Reza Soudagar |
Is Vanilla Enough for You? Many large companies opt to use a cloud-based CRM point solution. |
CRM
October 2012
Kelly Liyakasa |
More Consumers Turn to Amazon for Product Research Online leader strengthens its position but still faces roadblocks. |
CRM
April 1, 2008
Woody Driggs |
Serving Up Customer Delight Embracing customer centricity isn't the same as delivering it. |
CRM
January 2016
Oren Smilansky |
How to Craft a Clear and Effective CRM Strategy Guidelines for tackling some of the common barriers on the road to CRM nirvana |
CRM
September 27, 2013
Nigel Turner |
Why CRM Fails Independent analyst firm Ovum suggests that poor-quality data is costing U.S. businesses around $700 billion a year, or 30 percent of the average company's revenue. |
CRM
August 12, 2010
Glen Manchester |
Multichannel Is Not Enough: 6 Steps to Engaging Customer Communications Context and relevance are critical elements to maximize customer engagement and loyalty. |
CRM
May 12, 2015
Jeff Foley |
Why It's Time for CRM to Evolve To satisfy today's hyper-connected consumer, you need a holistic approach. |
CRM
January 2014
Sarah Sluis |
Risk-Proof Your CRM System Focus on the people and the process, not the technology. |
CRM
February 2008
Jessica Sebor |
CRM Gets Serious With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent - and consistently high-quality - service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet. |
CRM
November 2009
Clara Shih |
Facebook Is the Future of CRM Only social media can put the customer back into CRM. |
CRM
June 2012
J. David Lashar |
Smarter CRM Sometimes, the cloud is not enough. Smarter organizations are realizing that they need to go beyond a CRM strategy of migrating transactional applications into the cloud. They are pursuing next-generation CRM strategies centered on serving customers. |
CRM
June 2015
Michael Vickers |
Is Your CRM System Social Media Friendly? Empower collaboration to create customized experiences |
CRM
May 2014
Leonard Klie |
Microsoft Dynamics Convergence: Microsoft Homes in on Customer Centricity Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people). |
CRM
November 2013
Tayob & Berumen |
Keeping Pace with the Connected Customer Five ways to improve your sales force effectiveness. |
CRM
October 2010
Carolyn Heller Baird |
Intimacy Issues You can enhance customer intimacy in ways that didn't exist until very recently. |
Fast Company
September 2001
Fast Company |
Fast Talk: The State of the Customer Economy Adopt customer-relationship management. Be customer-centric. Organize around the customer. The customer is king. By now, these customer mantras should sound familiar. But are they the new hype or the new habit? |
CRM
April 1, 2008
Lior Arussy |
Where Has All the Commitment Gone? Lofty statements too often end up as small and meaningless actions. |
CRM
June 13, 2014
Kyle Shepherd |
4 Steps to Realizing the Promise of Customer-Centric Marketing Focus on your customers' lifetime value. |
