| Similar Articles |
|---|
 |
Investment Advisor
June 2009
Thomas D. Giachetti |
Not Just the CCO While the chief compliance officer (CCO) should be the main player in the compliance review process, whenever possible at least one other firm officer be involved.   |
CRM
March 1, 2004
Vicki Powers |
CRM Starts in the Executive Suite Chief customer officers are proliferating in organizations that embrace customer centricity. |
CRM
February 21, 2014
Jeremy Roche |
3 Tips for Creating a Customer-Centric Business Connect back-office and front-office functions to enable a broader customer view. |
Financial Advisor
September 2009
Eleanor O'Sullivan |
Strong Voice Investors expect socially responsible investment managers to not only pick responsible, strong performers, but also to fight for change. |
Investment Advisor
February 2010
Chester Wright |
Expert's Corner: Small, Yes, But Compliant How smaller RIA firms can shoulder the compliance burden. |
CRM
August 1, 2006
Colin Beasty |
Required Reading: CCOs and the Power Core An interview with Jeanne Bliss about her book, Chief Customer Officer... Other Page Turners: Asian Brand Strategy, by Martin Roll... The Complete Guide to Direct Marketing: Creating Breakthrough Programs That Really Work, by Chet Meisner... |
CRM
September 2010
Daniel Hong |
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. |
CRM
November 2004
Vicki Powers |
CRM Claims the Corner Office Today, such organizations as Coca-Cola, Delta Air Lines, Hershey Foods, Kellogg, Nautilus, and Sears all have chief customer officers -- the customers' champion on the executive team. |
InternetNews
November 9, 2010 |
Enterprise 2.0: A Surprise Social Media Convert Even the Luddites at the State Department have adopted social media. So what can enterprises learn from that experience? |
Financial Planning
February 1, 2006
Michael Suppappola |
Notes from the CCOutreach National Seminar CCOs currently face a number of issues, from email retention and soft dollar payments to the role of the CCO in performing critical compliance functions. The seminar featured many helpful tips for CCOs. |
CRM
May 25, 2012
Joyce Ouellette |
Deliver the Information Customers Crave Organizations that can't retrieve data when they need it risk everything. |
CRM
June 2005
Bailor et al. |
100 Proven CRM Ideas, Part 1 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 1 through 50. |
