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Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice. |
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September 2011
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Future of Contact Centers Clearly Lies in the Clouds Too compelling to ignore, the benefits include low startup costs and no capital investment |
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Selling VoIP as a Disaster Recovery Solution Hosted VoIP improves telecommunications continuity and brings profit opportunity to channel partners. |
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Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. |
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Hosted Contact Centers Poised for Growth Purse strings loosen on capital spending, which may bring rapid deployments. |
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Microsoft Enhances Hosting Platform Microsoft is pushing mobility and security additions on its updated suite, Microsoft Solution for Hosted Messaging and Collaboration version 3.5 |
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Boost Hosted VoIP Sales With Complete TCO Comparison TCO analysis can be an effective tool for selling hosted VoIP solutions, but many are ineffective because they are incomplete. |
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April 2003
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Total Deregulation Who says deregulation is dead? In December, Habersham County, Georgia, abolished all its land use regulations, fired all its building inspectors, and eliminated its planning commission. It's unclear, though, whether the experiment will last. |
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Desktops in the Clouds What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. |
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July 2004
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Leadership & Advocacy: Technology Leadership at the District Level: A Look at the Monongalia County School District Monongalia County School District emerges as a leader in technology implementation. |
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June 1, 2004
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Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market. |
Salon.com
September 19, 2002
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The strangest domain-name squabble ever Girl Scouts, domestic violence awareness, charges of racism and censorship -- this Web site fight is a train wreck! |
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November 12, 2000
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Volusia still in the spotlight As the county begins its painstaking recount by hand, local officials prepare a suit to ask for more time to count... |
