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CRM July 9, 2010 Lauren McKay	Jive and Lithium Top Gartner's First-Ever Magic Quadrant for Social CRM According to Gartner, social CRM application spending will grow at a faster rate than traditional CRM spending. Here is a brief break-down of the market.
CRM September 2010 Lauren McKay	Does Social CRM Need Gartner's Seal of Approval? Despite unveiling three reports on social software, some in the industry question whether the research giant has done justice to a still-exploding sector.
InternetNews October 22, 2010	Mobile Market to Hit $1T by 2014: Gartner Gartner predicts big things for the mobile sector, projecting that the collective market for mobile devices, applications and services will reach $1 trillion by 2014.
InternetNews November 29, 2010	iPad Impacts PC Sales: Gartner Research firm Gartner says growing interest in Apple's iPad and other "media tablets" led it to forecast slower growth in PC shipments.
CRM August 2010 David Myron	Social CRM Gains Social Acceptance The emerging tools and technologies have already influenced the outcome of this year's CRM Market Awards.
CRM August 2012 David Myron	Where Are CRM Investments Going? The CRM industry is continuing its climb. Various factors are contributing to this growth, such as investments in social, mobile, and analytical applications. The biggest investments, however, are still in software as a service.
InternetNews July 23, 2010	Enterprise SaaS Surges in 2010: Gartner Businesses are poised to spend more than $8.5 billion this year on cloud and hosted solutions.
CRM June 2, 2003 Martin Schneider	News in Brief Gartner has reviewed the top midsize CRM vendors in its latest Magic Quadrant study... More than 60 percent of retail companies anticipate a significant increase in their expenditures for CRM during the next two years... The speech recognition market is projected to increase... etc.
CRM July 1, 2003 Phillip Britt	Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations.
CRM March 25, 2011 Jim Davies	Applying the Eight Building Blocks of CRM to Social Media How to improve the effectiveness and long-term success of social CRM initiatives
CRM March 1, 2004 David Myron	Vertical Focus: Integrators: Necessary Evil or Indispensible Resource? North American companies shelled out $16.8 billion for CRM services last year. Large enterprise customers find professional services firms often add complexity to CRM implementations, but most are likely to use at least one services firm.
InternetNews September 1, 2010	PC Demand Will Cool Off a Bit in Second Half Gartner's latest forecast predicts continued strong growth for PC makers in the next two quarters - just not as robust as they enjoyed in the first half of 2010.
CRM April 13, 2004 Ginger Conlon	People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization.
CRM August 19, 2010 Lauren McKay	Jive, Lithium Lead Another Social Scene, the Gartner Magic Quadrant for Externally Facing Social Software The Gartner Magic Quadrant for Externally Facing Social Software (EFSS), focuses solely on interactions that pass beyond an organization's firewall. Here are the important players in the market.
CRM November 19, 2004	The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor.
InternetNews October 20, 2010	IT Spending to Hit $2.5 Trillion in 2011: Gartner Research firm Gartner is out with a cautious forecast for global IT spending, projecting that budgets will inch up 3.1 percent next year, reaching $2.5 trillion.
CRM February 1, 2007	destinationCRM Dashboard Five IT Predictions... Three Tiers for ISV Partnerships... Salesforce.com Previews AppStore...
CRM October 2006	The 2006 CRM Market Awards--Table of Contents and Introduction At the crux of the success of CRM software are the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships. Their efforts and achievements are recognized here.
CRM November 3, 2003	Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry.
CRM April 1, 2004 Martin Schneider	News in Brief Of 17 CRM vendors reviewed in Gartner's "2004 CRM MarketScope for Midsize Enterprises" (MSEs), only three walked away with a "positive" rating.
CRM May 2, 2005 Phillip Britt	Making Use of Analytics Analysis is an increasingly important part of CRM, yet it's misunderstood by many executives. Here are tips on how to use business intelligence.
InternetNews June 10, 2010	Chip Shortages to Ease by Year End: Gartner At the moment, chip makers are scrambling to meet demand that is outpacing their production capacity, but research firm Gartner expects the market to begin to return to balance later this year.
CRM December 2012 Esteban Kolsky	What's in a Name? Debating the future of social CRM.
InternetNews August 4, 2010	Analysts Laud Microsoft's Dynamics CRM A pair of leading market analysts has given Microsoft's customer relationship management offering, Dynamics CRM, the highest rank in its category.
InternetNews May 20, 2011 Stuart J. Johnston	Google Android Now the Smartphone Leader According to Gartner, Android now leads the smartphone pack.
InternetNews March 5, 2010	PC Shipments to Surge 20% in 2010: Gartner Gartner projects robust growth in the global PC market, forecasting a 20 percent increase in total shipments, and a 12 percent uptick in dollar sales.
CRM September 15, 2010 Lauren McKay	Salesforce.com Outshines Competitors on Gartner Magic Quadrant for Sales Force Automation Client interest in solutions for sales force automation remains strong, according to this year's Gartner Magic Quadrant for Sales Force Automation.
CFO November 1, 2002 Russ Banham	Back to the Drawing Board With CRM installations, practice makes perfect.
CRM May 1, 2006	destinationCRM Dashboard It's Siebel in the Service and Support Leader Corner... CRM Will Sustain Its Uptake... SAS Buys a Build Out in the MRM Market... Decisions, Not Data, Drive CRM Improvements... Siebel and SAP Dominate Western European CRM... etc.
CRM January 2012 Donna Fluss	Redefining CRM It's time to say good-bye to the old definition of CRM -- it is no longer viable as a leading business or even systems strategy.
CRM March 2012 Kelly Liyakasa	Social CRM Off to a Strong Start 2012 could prove favorable for capital investments and growth in the social sphere.
InternetNews July 7, 2005 David Needle	Gartner Reports Dip in Chip Market There is softness predicted ahead in billion dollar chip equipment sales.
CRM May 1, 2003 Martin Schneider	News in Brief Forty-two percent of the total number of CRM software licenses bought by businesses goes unused, a recent Gartner survey reveals... Lending more credence to the hosted CRM model, Salesforce.com CEO Mark Benioff announced the company's profitability... etc.
InternetNews August 17, 2010	Wall Street Hopes Salesforce Stays Hot The on-demand CRM and business applications provider is trading at a rarefied price and, thus far, its sales and earnings have justified the lofty valuation.
The Motley Fool September 13, 2007 John Finneran	Gartner: The Billion-Dollar Quadrant Technology analysis firm Gartner used its Magic Quadrant to build themselves a billion-dollar business, and to make technology companies fear a bad grade. Investors, does Gartner itself represent a good opportunity?
InternetNews December 20, 2010	Enterprise Social Media on Record Revenue Pace Research firm Gartner issues a strong forecast for the growth of social media software in the enterprise. What are the key drivers?
The Motley Fool October 17, 2008 Rick Aristotle Munarriz	Apple Is Growing Faster Than You Fresh data out of market research firm Gartner this week confirms that Apple keeps gobbling up market share in the PC industry.
InternetNews December 15, 2008 Richard Adhikari	Enterprise Software Demand to Weaken The recession and companies' consequent belt-tightening will see worldwide demand for enterprise software grow more slowly than expected, by 6.6 percent next year to total $244.3 billion, research firm Gartner said.
InternetNews May 17, 2011	Supply Chain Management Software Grows SAP and Oracle lead the vendor list as overall revenues reach $6.8 billion.
CRM November 2005 Barton Goldenberg	Keeping the Faith A tale of two companies' CRM implementation experience -- one a raving success and the other now in a six-month delay. Here's what happened and why business process improvements matter.
CRM July 2013 Kelly Liyakasa	Big Data and Customer Experience Begin to Converge But 54 percent of companies view big data analysis as one of their challenges.
CRM December 1, 2006	The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc.
CRM March 1, 2004	Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
CRM October 4, 2013 Padmanabha Sivanandan	Designing a 'Street-Smart' CRM Solution for B2C Enterprises An evolving focus on CRM has left B2Cs behind.
InternetNews November 29, 2005 Sean Michael Kerner	Gartner Predicts Key Tech Trends for 2006 A research firm identifies six trends that will shape the IT industry next year and beyond.
InternetNews July 6, 2010	Gartner Revises IT Spending Forecast for 2010 The research firm trims its 2010 forecast for global IT spending. What areas still look strong?
CRM November 3, 2003 Martin Schneider	News in Brief A report by Aberdeen Group says that more companies are taking a serious look at the hosted model... the worldwide analytic applications software market is forecast to reach more than $4.8 billion by 2007... financial services firms need to invest in next generation CRM technology... etc.
CRM September 19, 2014 Sameer Bhatia	5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success.
Bank Technology News December 2009 Michael Sisk	Attacking the Magic It might just be a case of sour grapes, but ZL Technologies is clearly tired of puckering up to Gartner's fabled "Magic Quadrant" ranking, which has consistently relegated the archiving vendor to "niche" status.
InternetNews October 19, 2004 Susan Kuchinskas	PC Shipments Up, But U.S. Lags Quarterly analyses of the PC market released by research firms IDC and Gartner show positive growth, with commercial sales in the U.S. bolstering the sector.