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Salon.com
December 14, 2000
Elliott Neal Hester |
Common cattle Every now and then, flight attendants must fly with the unwashed masses. It sucks...   |
The Motley Fool
April 1, 2008
Tim Beyers |
United Should Be Flying Higher United misses out on a chance to pad its profits by at least $90 during flights. |
InsideFlyer
July 2006 |
Letters Comfort on long flights surpasses some etiquette choices... Travelers are miffed by the decrease in amenities offered by airlines... Reward the Freddies winners... Budget car rental gets a negative vote... etc. |
IEEE Spectrum
September 2008
Robert N. Charette |
The Psychology of Comfortable Air Travel How to create an award-winning in-flight experience |
Salon.com
June 16, 2000
Elliott Neal Hester |
Out of the Blue: The delinquent-flier upgrade Like high-altitude ninjas, they abandon the crowded coach cabin for an unoccupied seat in first class. |
Salon.com
August 2, 2002
Patrick Smith |
Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11? |
Salon.com
May 16, 2000
Elliott Neal Hester |
Eating on the fly Better than anyone, flight attendants know the nightmare that is airline food. |
Salon.com
November 3, 2000
Elliott Neal Hester |
When pigs fly A smuggled swine raises a ruckus on a cross-country flight... |
Fast Company
September 2006
Susan Stellin |
A First-Class Production Business class is the new first, as startup airlines and old stalwarts try to woo you with fresh seats and services. |
The Motley Fool
March 10, 2005
Brian Gorman |
Delta Grounds Paid Food Delta's paid food service probably won't be missed. Price, not amenities like food, free or otherwise, will continue to be the overwhelming factor when it comes to ticket-buying decisions. |
The Motley Fool
April 21, 2008
Tim Beyers |
What Airlines Can Learn From Apple Retailers and airlines have more in common than we think. And they can learn some lessons from the Mac's daddy. |
Entrepreneur
May 2010
Michael Janofsky |
The No-Crash Landing How five intrepid travelers escape jet lag. |
DailyCandy
July 9, 2005 |
Travel: Making the Upgrade Here are a few tricks of the trade for upgrading your airline ticket. |
Entrepreneur
December 2003
Christopher McGinnis |
Spacing Out How to avoid the big squeeze on your next business flight -- avoid those dud seats. |
Salon.com
June 30, 2000
Elliott Neal Hester |
The ferret in first class It's a zoo up there! You never know what hairy critter you might meet on your next flight. |
BusinessWeek
October 8, 2007
Amy Dunkin |
Will Fly For Food To whet passengers' appetites, airlines are improving the onboard fare. |
AskMen.com
April 1, 2003
Harry Marks |
6 Ways To Make A Plane Ride More Enjoyable Whether you're taking a much-needed family vacation or heading to a business meeting, flying is still the fastest and safest way to go. And best of all, it doesn't have to eat away at your senses. |
CIO
March 1, 2003
Lafe Low |
Luxury at 35,000 Feet Charter flights and the shared-ownership of business jets (known as fractional ownerships) are on the rise. And the passenger cabin -- where technology-enabled amenities envelop the C-level traveler -- is a key battleground. We found a couple of amenities worth looking for. |
CRM
December 1, 2005
David Myron |
Straighten Up and Fly Right A bad customer experience is only the beginning of a much bigger problem for sizeable airlines. Successful companies don't just sell products, they sell positive, personal customer experiences. |
InsideFlyer
January 2010 |
The Star MegaDo Nearly 25 frequent flyers took to the skies for the Star Alliance MegaDo. |
BusinessWeek
June 25, 2007
Greg Lindsay |
How To Avoid The Big Squeeze In The Sky Too close for comfort in coach? Try premium economy class. |
AskMen.com
June 24, 2003
Harry Marks |
How To Prevent Jet Lag This condition can affect every traveler, novice or pro, and has to be dealt with whether you're crossing an ocean or going from one coast to the other. |
Popular Mechanics
August 27, 2009
Chris Sweeney |
15 Brilliant, Bad and Downright Strange Plans to Save Airlines Possible ideas to make plane trips more profitable and efficient. |
Salon.com
July 26, 2002
Patrick Smith |
Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa? |
CIO
February 15, 2003
Stephanie Overby |
The Incredible Lateness of Delta Delta Air Lines is undertaking a billion-dollar upgrade aimed at making the technology laggard an industry leader. But will unstable economic and travel environments stand in its way? |
The Motley Fool
March 12, 2004
Salim Haji |
Southwest Has Earned Peanuts Southwest should not be tempted to match the frills offered by upstart low-fare carriers. |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
Knowledge@Wharton
February 12, 2003 |
A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve. |
Salon.com
July 14, 2000
Elliott Neal Hester |
Robbery at 30,000 feet Adventures in real-life airplane stickups. (And you thought hijacking hardly happened anymore.) |
Popular Mechanics
September 2007
David Noland |
10 Plane Crashes That Changed Aviation Here are eight crashes and two emergency landings whose influence is felt -- for the good -- each time you step on a plane. |
