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InsideFlyer
March 2014 |
Delta: The Industry's Canary in a Coal Mine It's been three years since rumors first began leaking out of Atlanta that Delta was considering modifying their popular SkyMiles frequent flyer program from a "mileage-based" program to a "revenue-based" program.   |
InsideFlyer
August 2011 |
Rapid Rewards 2.0 In this article, we'll look at the old and new Rapid Rewards. Frequent flyers in general do not like change, so how have Southwest's most loyal customers taken to the new Rapid Rewards? |
InsideFlyer
July 2014 |
Mileage Plan Ranks High The findings of a new survey are not surprising with Alaska and Southwest consistently ranking high in customer satisfaction and US Airways often coming in last. |
InsideFlyer
April 2014 |
Delta Releases New Award Chart Charts don't make happy members, redemption success stories do. Delta, your clock has just started, albeit seven months early. |
InsideFlyer
February 2011 |
Rapid Rewards 2.0 Southwest Airlines restarts their frequent flyer program with everything brand new - except the name. |
InsideFlyer
August 2004 |
Perception/Reality People complain about the difficulty of redeeming frequent flier awards. We decided to put the perception to a test by actually calling the airlines and trying to book awards. |
InsideFlyer
October 2014 |
Ethics of a Mile Do you own your frequent flyer miles, or does the airline own the miles in your account? If you earn the miles, do you have the right to dispose of them as you see fit? |
InsideFlyer
April 2009 |
Award Patrol 2009 Is the perception that it's constantly getting more difficult to claim an award flight true? |
InsideFlyer
May 2009 |
Frequent Flyer Survey 2009 Loylogic, a reward services provider for loyalty programs, has released the results of a survey conducted during the recent Freddie Awards voting process. Here are the questions and the results. |
InsideFlyer
January 2006 |
Who, What, Where and Why - Frequent Flyer Programs in 2006 Alaska Airlines Mileage Plan... American AAdvantage... Delta Air Lines SkyMiles... Diners Club Rewards... Southwest Airlines Rapid Rewards... etc. |
InsideFlyer
August 2009
Randy Petersen |
Randy Petersen's Opening Remarks The author comments on a new traveler survey conducted by Wyndham Rewards. |
InsideFlyer
August 2014 |
Revenue-Based FFPs What the move to revenue by major frequent flyer programs really means for members |
InsideFlyer
May 2013 |
Awards by the Numbers We looked at the airlines annual 10-K reports to see how many awards were redeemed by frequent flyer members and which airlines have higher percentages of flyers on award tickets. |
InsideFlyer
June 2012 |
Randy Petersen's Opening Remarks Are both US Airways and Delta considering changes to their existing frequent flyer programs featuring a conversion to revenue-based programs? With the changes that have already impacted this industry (miles as an industry?), there's a very strong argument that this is the way of the future. |
InsideFlyer
June 2010 |
Award Seat Study During February and March IdeaWorks made 6,160 award booking queries on the Web sites of 22 frequent flyer programs and have released their findings regarding award seat availability. |
InsideFlyer
November 2012 |
Randy Petersen's Opening Remarks Just because Halloween was just upon us doesn't mean that this column is about creepy crawly things, but rather it's about the creep of changes certainly to come from your frequent flyer program. |
InsideFlyer
March 2014 |
Customer Satisfaction Forrester Research has released the results of its Customer Experience Index 2014, and Southwest Airlines ranked #1. On the hotel side of the equation, Courtyard by Marriott ranked #1. |
CRM
June 2014
Sarah Sluis |
Airline Loyalty Programs in Flux Consumers and airlines rethink their commitments to each other. |
InsideFlyer
January 2005 |
The Crystal Ball: Picks and Predictions for the Year Ahead Take a peek at some prognostications for the friendly skies in 2005: We're talking program consolidations, more member power and other intriguing developments. |
InsideFlyer
November 2011 |
60 Seconds with Ryan Eberhardt, Co-founder of Point-Hub PointHub is a new website for loyalty program members that lets you search for and book award travel comparing cash vs. points, brings all your loyalty accounts together and more. Co-founder, Ryan Eberhardt, talks about what the site has to offer the frequent flyer. |
InsideFlyer
April 2014 |
Frequent Flyer Fickleness Just as Web patrons are prone to bounce from one website to another, so do a growing number of frequent flyer program members switch from one program to another. |
InsideFlyer
October 2005 |
Chat is Back FlyerTalk Live!'s fall chat session, with executives from the Southwest Airlines Rapid Rewards program, will take and answer questions from members. |
InsideFlyer
May 2003 |
The 15th Annual Freddie Awards The very best of the frequent travel programs are honored with a Freddie Award. |
InsideFlyer
December 2014 |
Best (& Worst) of 2014 Here is a look at this year's best news for frequent flyers along with the changes that were real "dogs." |
InsideFlyer
June 2009 |
A New Deck of Cards It might be time to take a close look at the way you use your credit card for travel awards. |
InsideFlyer
April 2004 |
SEC Reports: Just the Facts How much does your award cost the airline? Frequent flyers should be particularly interested in the facts about loyalty programs, including the nitty-gritty on the number of awards used and how much they cost. |
InsideFlyer
July 2004 |
Delta SkyMiles Tops Shuttle Analysis Delta Air Lines came out on top in an analysis of the frequent traveler programs available to passengers on shuttle services in the busy commuting corridor of Boston, New York and Washington. |
InsideFlyer
October 2005 |
Delta to Merge "Grandfathered" Miles with Newer Ones Delta Air Lines is telling longtime customers that its oldest frequent flyer program is going away next year, but its points will still be usable. Member reaction has been mixed. |
InsideFlyer
April 2007 |
How Best to Redeem Your Awards The current buzz word for award redemption is calendaring. |
InsideFlyer
April 2012 |
High Flyer or Big Spender We look at the differences between FFPs that reward flyers for the miles they fly or the amount they spend. |
InsideFlyer
April 2010 |
Flight Awards in 2009 The airlines have filed their 10-K reports for 2009 and overall, they report that fewer flight awards were redeemed by members in 2009 than in 2008. |
InsideFlyer
June 2014 |
InsideEdition Southwest Airlines has announced that the AirTran A+ Rewards program is ending, and Rapid Rewards will be the loyalty program for the combined airline starting Nov. 2, 2014. |
InsideFlyer
April 2014 |
Letters We are sharing some of the comments we received from the new InsideFlyer blog about the changes coming to the Delta SkyMiles program in 2015. |
InsideFlyer
April 2012 |
10-K Award Statistics We compiled this information from the SEC's EDGAR database for 2011 to give you an idea of how many award flights were booked last year. |
InsideFlyer
July 2011 |
Inside Information We speak with travel executives for our annual interview issue. |
InsideFlyer
August 2012 |
Battle for Milwaukee Last month, we wrote about Frontier Airlines' declining presence in Milwaukee and their promotion offering EarlyReturns members the ability to convert all of their EarlyReturns miles into Delta SkyMiles at a 1:1 ratio through Aug. 31, 2012. |
InsideFlyer
December 2008 |
Naughty or Nice? Here's a look back at 2008. What happened, how frequent flyers reacted and what, if anything, you can do about it. |
InsideFlyer
June 2005 |
Annoyances Today's frequent traveler programs are so engaging and rewarding that there's only one thing they can't seem to do -- stop bugging us! Redeposit Fees... Paying to Earn Miles... No Notice... Logging In... Partner Rules... etc. |
InsideFlyer
January 2008 |
Theory of Evolution When Darwin posed that complex creatures evolve from more simplistic ancestors, little did he know that he was also forecasting the evolution of frequent flyer programs. |
InsideFlyer
February 2006 |
Winning The Battle - Award Redemption in 2006 With most airline flights full of paying passengers, it might come as a surprise that there's hope that you, too, can really get the award you want. But it's not always an easy fight. |
InsideFlyer
October 2005 |
Broken Promises How to cope when your frequent flyer program changes the rules. |
InsideFlyer
September 2006 |
A Peek into Award Redemption Is award availability is getting better or worse? We re-traveled the same sampling of routes travelled two years ago to find out. |
InsideFlyer
December 2013 |
Randy Petersen's Opening Remarks By and large, I have no strong feelings about United's recent changes. Do I declare it's a major devaluation? Not really, it just means it will likely be more difficult for me to get those awards based on the number of miles I am willing to fork over for a redemption. |
InsideFlyer
May 2011 |
Frequent Flyers Flock to Social Media Here's a look at how online communities are changing the face of travel loyalty programs. |
InsideFlyer
October 2007 |
The (Unlawful) Sale of Awards Thousands, if not millions, of frequent flyers have wondered, "Why can't I do with my frequent flyer miles as I wish? They are my miles, after all." And on several occasions they have found themselves making their case in court. |
InsideFlyer
July 2010 |
Cover Story We speak with ezRez, Cathay Pacific, GHA Discovery, Hyatt Gold Passport and Stash Hotel Rewards about their programs for travelers. |
InsideFlyer
April 2014 |
Calendar The April calendar contains last days for earning various rewards through programs like Club Carlson's and more. |
InsideFlyer
March 2009 |
10 New FFP Commandments There's bold new thinking behind the best ways to get the most out of your frequent flyer miles these days. |
InsideFlyer
February 2006 |
Southwest Rapid Rewards Beginning Feb. 10, all Rapid Rewards awards issued will be free of blackout dates, but will be subject to seat restrictions. |
InsideFlyer
October 2011 |
Last-Minute Awards Here's a look at claiming and changing award flights close to departure. |
