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CRM December 9, 2011 Leonard Klie	Congress Moves to Cut Off Off-Shoring Proposed legislation would prevent U.S. firms that offshore contact center jobs from receiving government funds.
CIO June 15, 2004 Ben Worthen	Regulations: What to Worry About As the offshoring debate heats up, CIOs are scrambling to meet the demands of current and pending legislation. Here's what's real, what's not and how to cope.
CIO May 12, 2009 Stephanie Overby	The Truth About Obama's "Tax on Outsourcing" Misconceptions about President Barack Obama's plan to close overseas business tax loopholes abound. CIO.com sets the record straight about the five most common misperceptions.
CRM February 2012 Leonard Klie	Congress Moves to Cut Off Off-Shoring Proposed legislation would prevent United States firms that off-shore contact center jobs from receiving government funds.
Inc. June 2004 Darren Dahl	States Target Outsourcing Several states hope legislative efforts will help curb a trend toward outsourcing to companies overseas.
Bank Systems & Technology June 2, 2004 Cynthia Ramsaran	Outsourcing Obstacles Banks can save money with offshore outsourcing, but they need a plan to navigate the choppy waters.
Bank Systems & Technology August 30, 2004 Cynthia Ramsaran	Banks Beginning to See the Light Of Distant Shores Slowly but surely, financial institutions are spending more on IT outside of the United States.
National Defense February 2008 Joseph J. Summerill	Congress to Enact New Accountability in Contracting Congressional interest in oversight of government contracting began early last year with separate bills during the first three months of the 110th Congress in both the House and Senate that provided for contractor oversight and limited the number of sole source contracts.
Bank Technology News May 2004 Karen Krebsbach	Lessons from the Dark Side How financial services firms can avoid mistakes in overseas outsourcing.
CRM January 1, 2007 Pawan Verma	Offshore Call Center Activities By understanding the external and internal risks and by putting in place plans to manage or avoid these risks, companies can successfully offshore call center activities and meet corporate objectives.
Reason June 2004 Adrian Moore	Importing Affluence Democrats and Republicans are now engaged in a partisan Three Stooges slap fight over who is more outraged by offshore outsourcing.
CIO March 15, 2004 Edited by Elana Varon	Debate Brews Over Jobs - Washington Watch Legislation targeting offshore outsourcing and a plan by president bush to welcome more foreign labor are fanning the election-year debate over jobs--and sending a mixed message to cios who are trying to develop outsourcing plans.
Bank Technology News May 2004 Holly Sraeel	Risky, Rewarding And Very Politically Charged For most Americans, the issue during this presidential run is the economy, and--like it or not--offshoring, though not new among financial firms, figures into this in the minds of many voters.
InternetNews May 25, 2004 Roy Mark	Tech Bills Face Protectionist Measures Anti-offshoring sentiments likely to continue in House after bitter Senate dispute blocked tech bill for months.
CFO June 1, 2004 Kris Frieswick	The Backlash The only thing that will make the furor over offshoring worse is hiding from it.
CFO June 1, 2004 Durfee & O'Sullivan	Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies.
InternetNews May 13, 2004 Roy Mark	Senate Approves Tech Corporate Tax Break Legislation calls for one-year reduction in foreign dividend taxes from 35 percent to 5.25 percent.
Bank Technology News June 2007 Geeta Sankappanavar	Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers.
InternetNews April 14, 2010	Microsoft Hires Single Firm to Manage its IT Infosys has been providing IT outsourcing almost as long as Microsoft has been around, and now it's taking over the management of many of the software giant's IT functions around the world.
CRM May 2014 Leonard Klie	The New Roles of Customer Service Outsourcers Labor rates are no longer the main concern as companies consider outsourcing their contact centers.
InternetNews April 2, 2004 Colin C. Haley	American Firms Pitch 'In-sourcing,' 'Onshoring' As overseas options increase, U.S.-based contract software development firms are highlighting quality and security to potential enterprise customers.
CIO January 15, 2004 Ben Worthen	The Next President's IT Agenda - The Policies What the next president does will have a profound impact on IT and the way corporations do business. Here are the decisions he needs to make on critical infrastructure, jobs, privacy, corporate governance and the future of IT.
CRM April 1, 2005 Paul Stockford	Is Inbound Calling the Next Legislative Target? Lawmakers are taking aim at companies that use offshore call centers.
InternetNews October 11, 2004 Roy Mark	Congress Gives Tax Break to Tech Industry The U.S. Senate approved today a one-year tax break backed by the tech industry that proponents say will repatriate more than $300 billion into the U.S. economy and create as many as a half million new jobs.
ONLINE Jul/Aug 2008 Ginsburg & Noorlander	Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers.
InternetNews January 23, 2004 Colin C. Haley	Will Offshoring Become a Political Issue? Some labor advocates want Congressional hearings on the implications of shifting IT jobs to lower-cost countries. But even if lawmakers agree that it's a problem, the answers aren't readily apparent.
Bank Technology News August 2003 Karen Krebsbach	Outsourcing: Fighting a Giant Sucking Sound Banks face backlash on IT job exports overseas
CRM September 2010 Koa Beck	A Tax on Every Call? A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
Global Services May 5, 2008 Adyasha Sinha	The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination
InternetNews January 28, 2004 Jim Wagner	EDS Contracts, Expands Workforce The outsourcing heavyweight will beef up where the outsourcing jobs are overseas.
Bank Technology News December 2004 Jeremy Quittner	A Reversal of Fortune? What may look like a reversal of fortune for providers of outsourcing services in financial services, appears to be something of an anomaly.
AFP eWire July 3, 2006	House Passes Bill to Create Federal Grant Database The bill, H.R. 5060, would require the government to disclose information on a website about all grants, as well as other types of payments, within 30 days of the money being awarded.
CIO September 1, 2003 Stephanie Overby	India to Adopt Data Privacy Rules European Union data protection rules prompted India to enact its own law mandating safeguards for data sent to India for offshore outsourcing contracts.
Bank Systems & Technology June 2, 2004 Cynthia Ramsaran	Scotiabank Starts With the Basics Though outsourcing overseas raises data security concerns, banks that outsource onshore face many of the the same issues. A discussion with Scotiabank Group's vice president of strategic sourcing about how the bank approaches outsourcing.
Bank Systems & Technology August 1, 2007 Nancy Feig	New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make.
Investment Advisor August 2009 Melanie Waddell	Healthcare Reform Steamroller Advances House and Senate committees offer health reform bills. Both the House and Senate legislation would likely raise taxes for many.
CIO September 1, 2003 Christopher Koch	Backlash As a growing number of IT jobs move overseas, some CIOs and economists prophesy a political storm against offshore outsourcing.
The Motley Fool July 9, 2004 Selena Maranjian	Complexities of Offshore Outsourcing This is not a simple issue, and perhaps companies should not base the decision on whether to offshore jobs simply on expected cost savings. Instead, many other factors should be considered.
CRM November 2015 Leonard Klie	Contact Center Outsourcing's Rising Costs Calls to overseas contact centers take much more time
Bank Systems & Technology March 27, 2008 Cory Levine	Offshore Outsourcing of IT Losing Popularity Offshore IT outsourcing has taken a sharp downturn in popularity, due to the difficulty in managing it, and lower-than-expected cost savings.
Wall Street & Technology April 27, 2004 Ivy Schmerken	Offshore Outsourcing: Is Your Data Safe? Financial-services firms are taking extra security measures at their offshore outsourcing facilities. Are security-related fears valid, or are they hype?
IndustryWeek July 1, 2006 Patricia Panchak	Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold.
CRM February 2, 2004 Ginger Conlon	The Great Outsourcing Debate The debate has its own benefit, that of providing information and opinion on both sides that could help companies decide what's right.
National Defense July 2004 Peter M. Steffes	2005 Defense Bill Beginning to Take Shape Congress is making progress on the National Defense Authorization Act for fiscal year 2005. The defense authorization bill sets policy and funding levels.
AFP eWire July 3, 2006	Charitable Reforms Tacked on to Telephone Excise Tax Repeal Act The Senate Finance Committee has added numerous charitable reform provisions, including new disclosure requirements to S. 1321.
Global Services December 2, 2008 Sam Kramer	Outsourcing Under the Obama Administration Equity analysts and industry participants are attempting to determine the likely extent and impact the Obama administration will have on the industry's and companies' fortunes.
InternetNews September 23, 2004 Roy Mark	R&D Tax Credit Nears Congressional Approval Legislation could give U.S. businesses almost $8 billion in tax credits with 75 percent devoted to employee wages.
AFP eWire December 19, 2005	House Passes Tax Reconciliation Bill Without Charitable Giving Incentives or Reforms The House approved H.R. 4297, the Tax Relief Extension Reconciliation Act of 2005, by a vote of 234 -- 197 without any of the charitable giving incentives found in the Senate approved companion legislation. However, there does appear to be some negotiating room for the future.
InternetNews May 12, 2004 Roy Mark	Lieberman Raps Parties Over Offshoring Unless policymakers find middle ground between free trade and protectionism, high-end IT jobs will be next to go, the senator says.
Bank Systems & Technology May 7, 2007 Peggy Bresnick Kendler	Bank Tech Experts Discuss Vendor Relationships Here, these industry experts talk about outsourcing and offshoring along with other areas of bank tech concerns.