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Global Services April 21, 2008 Amrita Singh |
Outsourcing Goes Rural Amidst barns and ranches, livestock and corncobs could lie the foundation of the next big services outsourcing, as concerns about rising costs drive companies to look at viable options in small towns and rural areas in both the U.S. and Asia. |
CIO November 14, 2012 Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
CIO May 1, 2012 Maryfran Johnson |
Are CIOs Looking to Bring Outsourced IT Jobs Back In-House? Why CIOs are changing their outsourcing strategy to bring more IT jobs back in-house. |
Wall Street & Technology March 19, 2007 Paul McDougall |
Big Surge for Bank Offshore Outsourcing, Deloitte Study Predicts Banks in the U.S. and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from low-wage countries, such as India and China, over the next three years. |
CIO September 1, 2003 Stephanie Overby |
Hidden Costs of Offshore Outsourcing Moving jobs overseas can be a much more expensive proposition than you may think. |
InternetNews February 8, 2008 Judy Mottl |
Offshoring Popular? Think Again A new survey shows a majority of CIOs aren't shipping work out of the U.S. |
CIO July 15, 2006 Stephanie Overby |
2006 Global Outsourcing Guide Risks, rewards, challenges and opportunities, country by country. Asia: India... Philippines... Malaysia... China... Europe: Ireland... Romania... Hungary... Bulgaria... Africa: Ghana... The Americas: Mexico... Canada... Costa Rica... etc. |
CFO November 17, 2003 Polly Schneider Traylor |
Outsourcing More work is being sent packing, often far away. To make it pay off, management must adapt. |
Insurance & Technology June 16, 2004 Anthony O'Donnell |
Room for Improvement Insurers should be more aggressive in managing outsourcing's risks and reaping its rewards as part of an overall sourcing strategy. |
CRM March 1, 2008 Christopher Musico |
Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home. |
Global Services July 11, 2008 Mukherji & Singh |
The Next Wave of Outsourcing: Remote Infrastructure Management The rapid evolution in remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns, and developments in the provider and offshore supply environment is propelling the industry toward accelerated adoption of RIM |
Entrepreneur August 2006 Sara Wilson |
Close to Home No need to look overseas - thanks to one entrepreneur, tech talent is just around the corner. |
CIO February 1, 2007 Stephanie Overby |
Secrets of Offshoring Success Even as offshore outsourcing has matured, best practices have been few. Now two top academics reveal the principles that should guide CIOs. |
CFO October 1, 2009 Josh Hyatt |
The New Calculus of Offshoring For years the offshoring boom was driven by one factor: savings. Today the decision is much more complicated. |
Global Services October 23, 2008 Phil Fersht |
Will The U.S. Turn Into a Competitive Sourcing Location? The next President will have an impact on the U.S.'s potential as a sourcing location. So, is the U.S. in a position to step up as a serious BPO or ITO location? |
CIO September 15, 2005 Stephanie Overby |
It's Cheaper In China CIOs are beginning to see China as a cheaper alternative to India. Nypro, a global plastics manufacturer, shares some lessons from its experiences over there. |
CIO April 15, 2006 Stephanie Overby |
The Three- or Four-Year Itch To succeed, relationships require love and attention. That's why CIOs - especially mid-market CIOs with limited resources - should factor in the costs of hand-holding when going offshore. |
CIO May 1, 2012 Stephanie Overby |
Outsourcing Declines, Are IT Jobs Coming Back? IT leaders and CIOs are reexamining their outsourcing mix and bringing some -- but not all -- IT back in-house |
CIO October 1, 2001 Meg Mitchell Moore |
Offshore Outsourcing Alive and Well As the economy in the United States continues to stumble, IT departments are looking for more ways to send their technology projects on a working vacation... |
Wall Street & Technology August 22, 2006 |
Ask The Experts: Ira Lehrman, CTO at Merrill Lynch, on Outsourcing While no one should underestimate the time and the additional costs involved in management and maintaining communications, offshoring does work. Financial firms that have a thorough and well-thought-out strategy will succeed. |
CIO April 1, 2002 Tom Field |
The Man in the Middle As budgets tighten and world tensions heighten, third-party brokers are stepping in to mediate deals between U.S.-based customers and offshore outsourcers... |
CIO November 15, 2005 Stephanie Overby |
Book Review: A Source for Sourcing A guide to IT outsourcing success, whether you outsource a little, a lot or not at all. |
CRM August 2, 2004 Coreen Bailor |
As the Call Center Outsourcing Debate Turns Companies are continuing to go ahead with their plans to locate contact centers offshore, despite the political clamor. |
Global Services June 27, 2007 |
The Global Sourcers More and more people are sourcing services from around the world for their companies. But do they have the right skills for a job that is becoming increasingly strategic to their companies? |
Wall Street & Technology June 18, 2008 Penny Crosman |
Wall Street Outsourcing to New, Exotic Corners of the Globe While India still rules the world of IT offshoring, China, the Philippines, Romania, Poland, Hungary, South Africa, Vietnam, Cambodia and even Iceland are starting to attract bigger pieces of Wall Street's IT action. |
Insurance & Technology February 19, 2004 Julie Gallagher |
Uncovering Offshore Secrets Overly generous cost savings estimates can doom a carrier's offshore outsourcing effort before it even begins. In order to optimize success and manage expectations accordingly, insurers must take the hidden costs of these deals into consideration. |
CIO June 15, 2004 Richard Pastore |
My Lunch with the Elephant At CIO luncheons, somehow the conversation always comes around to that awkward topic: outsourcing. |
CIO January 30, 2013 |
IT Offshoring Still Works, If You're Careful Three CIOs say that the benefits of offshore outsourcing still resonate -- if you learn from previous missteps and manage the risks |
CIO June 13, 2011 Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
CFO March 17, 2003 Laton McCartney |
A Shore Thing? Risk and reward have always been major factors in offshore outsourcing. The trick, of course, is to mitigate the former while maximizing the latter. |
CIO September 1, 2003 |
Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity. |
CIO June 1, 2003 Stephanie Overby |
Inside Outsourcing in India Outsourcing to India can provide a huge payback -- if you're willing to work at it. Two offshore veterans share their hard-earned lessons to help you determine if Indian outsourcing is right for your company. |
Global Services December 4, 2008 Mark Kobayashi-Hillary |
Small is Beautiful As I look outside at the miserable English rain I'm wondering if the hopeful audacity of U.S. President-elect Barack Obama can really change anything |
Bank Systems & Technology March 27, 2008 Cory Levine |
Offshore Outsourcing of IT Losing Popularity Offshore IT outsourcing has taken a sharp downturn in popularity, due to the difficulty in managing it, and lower-than-expected cost savings. |
Bank Systems & Technology January 31, 2006 Maria Bruno-Britz |
Afraid of Commitment Banks that offshore must commit to the strategy fully, otherwise, cost and process efficiencies will be negated, according to a recent study. |
CIO January 1, 2002 Tom Field |
How to Adapt Your Offshore Strategy to an Insecure World Today, amidst economic recession and terrorist warfare, there is heightened anxiety about the notion of handing off critical IT projects to vendors in such remote locales as India, Pakistan and the Philippines. Here are some tips from offshore outsourcing veterans. |
Global Services May 5, 2008 Adyasha Sinha |
The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination |
IndustryWeek July 1, 2006 Patricia Panchak |
Editor's Page -- Next-Generation Outsourcing A new realism about manufacturing outsourcing takes hold. |
IndustryWeek August 19, 2009 Steve Minter |
Offshoring by U.S. Companies Doubles Small and medium employers find talent overseas. |
CFO March 1, 2008 Kate O'Sullivan |
Offshoring Spreads Its Wings From East Asia to Eastern Europe, offshore outsourcing is taking off. |
CFO June 1, 2004 Durfee & O'Sullivan |
Offshoring by the Numbers Results of our survey of 275 finance executives at a broad range of companies. |
ONLINE Jul/Aug 2008 Ginsburg & Noorlander |
Investigating Outsourcing and Offshoring Research For 15 years, there have been discussions on whether or not to outsource research. You would think the issue would be resolved by now, but today we have more questions than answers. |
Insurance & Technology December 6, 2007 Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
InternetNews March 30, 2004 Roy Mark |
Study Claims IT Job Gains Offset Offshoring Pain Global sourcing of computer software and services increases the number of U.S. jobs, ITAA says in new study. |
Wall Street & Technology February 21, 2008 Cory Levine |
Offshore Outsourcing of IT Positions Loses Popularity Offshore IT outsourcing once was considered the wave of the future. Apparently, however, the practice has taken a sharp downturn in popularity. |
Bank Systems & Technology June 2, 2004 Cynthia Ramsaran |
Outsourcing Obstacles Banks can save money with offshore outsourcing, but they need a plan to navigate the choppy waters. |
CIO February 1, 2013 Stephanie Overby |
6 Hot Offshore IT Outsourcing Markets Offer New Options Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. |
CIO May 12, 2009 Stephanie Overby |
The Truth About Obama's "Tax on Outsourcing" Misconceptions about President Barack Obama's plan to close overseas business tax loopholes abound. CIO.com sets the record straight about the five most common misperceptions. |
Reason June 2004 Adrian Moore |
Importing Affluence Democrats and Republicans are now engaged in a partisan Three Stooges slap fight over who is more outraged by offshore outsourcing. |
HRO Today April 2008 Barron & Ranjan |
Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value. |