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It's Not Your Relationship to Manage Just as you finally come to grips with CRM, the customers themselves have turned the tables - and now they're managing you.   |
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August 2010
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Influential Leaders: The Insider Ray Wang, partner, Altimeter Group, understands the convoluted processes by which enterprises acquire technology. |
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May 2010
David Myron |
Customers in the Cockpit Just because companies cede control of a customer relationship doesn't mean they cede influence. |
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May 2010
Joshua Weinberger |
CRM On Twitter Here are a few tweets from the top minds hammering out the movement known as vendor relationship management. |
CRM
August 2010 |
The 2010 CRM Market Awards - Introduction Vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies are honored. |
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August 2010
Joshua Weinberger |
Rising Stars: The Smartest Upstart Some of the industry's brightest analysts hope to reach new heights at Altimeter Group |
CRM
August 2, 2010 |
CRM Magazine Announces Winners of 2010 CRM Market Awards With its ninth annual CRM Market Awards, CRM magazine honors the vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies. |
CRM
August 7, 2010
Lauren McKay |
The 5 Ms of Social Insight Everything regarding a company's use of social interactions with customers should start with the five M's. |
CRM
May 2010 |
V Is for Victory - But the Victory Isn't Yours The V also stands for vendor - as in vendor relationship management, which argues that customers are the ones in control of their relationships. |
CRM
July 25, 2010
Juan Martinez |
8 Companies Honored for Sustainability ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships. |
CIO
September 30, 2008
Gary Beach |
Still Clueless When CIOs don't engage customers, companies lose. |
Fast Company
March 2000
Katharine Mieszkowski |
Clued In? Sign On! The interconnection of hundreds of millions of people via the Web doesn't represent just another sales channel or merely another opportunity to do the same work faster. It offers the potential to reframe some fundamental questions about business. |
