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InternetNews January 10, 2007 Michael Hickins	MSFT Dips Another Toe in SaaS Microsoft is encouraging its partners to familiarize themselves with the next version of Dynamics CRM for a number of reasons.
CRM March 2012 Leonard Klie	Leadership Changes for Microsoft Dynamics CRM Dennis Michalis takes over as general manager of the product line from Brad Wilson.
CRM January 6, 2012 Leonard Klie	Leadership Changes for Microsoft Dynamics CRM Dennis Michalis takes over as general manager of the product line from Brad Wilson.
CRM August 2010 Joshua Weinberger	Influential Leaders: The Insider Ray Wang, partner, Altimeter Group, understands the convoluted processes by which enterprises acquire technology.
CRM July 18, 2010 Lauren McKay	Microsoft Puts a 2011 Face on Dynamics CRM At its Worldwide Partner conference, Microsoft presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.
InternetNews December 18, 2007 Stuart J. Johnston	Microsoft Dynamics CRM 4.0 Ready for Download Microsoft is releasing for download this week the latest update to its customer relationship management package.
CRM August 27, 2003 Ginger Conlon	Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors.
InternetNews July 11, 2006 Andy Patrizio	Microsoft Dynamics CRM Becomes a Service Microsoft has to gives its customer relationship management software an upgrade that will make it viable as a service.
CRM January 1, 2006 David Myron	Microsoft 3.0 Is a Go The company beats the release's expected launch date with aplomb. Microsoft Dynamics CRM 3.0 comes chock full of upgrades and adds much needed marketing functionality.
CRM September 2007	The 2007 Market Awards: Influential Leaders These influential leaders are the executives and CRM industry pundits with the strategy, product line, or visionary thinking needed to drive the market.
CRM July 2010 Lauren McKay	CRM Is No Longer a Four-Letter Word Things started to change, however, with the emergence of software-as-a-service and on-demand offerings; mobile computing; and the application of data and business intelligence and analytics.
InternetNews July 12, 2010	Microsoft Reveals Details of Dynamics CRM 2011 The first public beta of Microsoft's customer relationship management software, with stronger integration among other features, is coming this September.
CRM June 2, 2011 Brittany Farb	SaaS CRM Deployments Fuel Competition Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
CRM May 1, 2008 Marshall Lager	Is CRM Too Hard for Microsoft? Redmond's mighty software maker finally has what it needs for a great CRM program, Convergence 2008, but is it too late?
InternetNews February 17, 2011	Microsoft Expands Dynamics CRM 2011 Options The initial release of Dynamics CRM 2011 ran in Microsoft's cloud, but now the software giant is giving customers more options.
CRM October 2006	The 2006 Influential Leaders These individuals' ideas have helped define the current state of CRM, but more, their influence will shape tomorrow's market. Edward Abbo, SVP of CRM Products, Oracle... Larry Ellison, CEO, Oracle... Greg Gianforte, CEO and founder, RightNow Technologies... etc.
CRM February 6, 2012	Microsoft Unveils Microsoft Dynamics CRM Mobile Microsoft Dynamics CRM service update will include a new, cloud-based, cross-platform, native mobile application.
CRM January 7, 2014 Sarah Sluis	Microsoft Dynamics CRM Strengthens Offerings With Parature Acquisition Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
CRM May 23, 2011	Convergys Releases Convergys CRM Powered by Microsoft Dynamics CRM 2011 The solution is geared toward global utility and telecommunication providers.
CRM September 1, 2006 Jessica Sebor	Microsoft: Expecting a Live Baby Has the software giant's on-demand application incubated for too long? To whatever extent CRM Live succeeds, the last word may be what it says about the direction of the industry as a whole.
CRM October 2010 Lauren McKay	A CRM Showdown in Times Square Executives from four of the industry's top vendors share the same stage - but not the same views.
CRM January 1, 2007	destinationCRM Dashboard CRM Vendors Get SOA Happy... Tailored Dynamics... Europe Eyes Mobility... DataFlux Accelerates the Path to MDM and CDI... SugarCRM Builds a Firm Foundation... etc.
CRM September 1, 2005 DeFelice & Myron	Microsoft Says 2.No Version 3.0 focuses on the SMB market with hosting options, Outlook integration, and marketing automation tools.
InternetNews March 26, 2010	Microsoft Shares More on Dynamics CRM Update The third community technology preview (CTP 3) for the next release of its Dynamics CRM software makes its debut.
CRM December 1, 2006	The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc.
CRM November 3, 2003	Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry.
CRM August 2010	The 2010 CRM Market Awards - Introduction Vendors, consultants, and end-user companies that focus on customer relationships and the customer experience through the sophisticated integration of people, processes, and technologies are honored.
InternetNews October 28, 2005 Jim Wagner	Dynamics Beta Debuts Partners will get an early look at Microsoft's new CRM offering, re-branded under the new Dynamics product line.
CRM May 2015 Leonard Klie	At Microsoft Convergence, Dynamics CRM Gets a Major Overhaul for 2015 Microsoft's user conference highlights product launches and integrations around its CRM line.
InternetNews January 19, 2011	Microsoft Unveils Next Gen CRM in the Cloud Microsoft Dynamics CRM Online is delivered ahead of the company's server version.
Wall Street & Technology March 19, 2007	Evaluating CRM Solutions When Companies Merge CRM systems are not one-size-fits-all. Those that have features specific to financial industries will more easily reveal their value to users and deliver greater ROI.
CRM July 2010 J. David Lashar	The Cautionary Tales of CRM Words of wisdom drawn from decades of disappointment.
CRM July 1, 2003 Phillip Britt	Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations.
CRM November 19, 2004	The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor.
InternetNews May 16, 2011	Microsoft Set to Boost Dynamics CRM Updates Microsoft says it will update its customer relationship management software much more often than in the past.
InternetNews July 12, 2010	Dynamics CRM 2011 Beta Due in September Among the new features for beta testers of Microsoft's CRM software will be stronger integration with Outlook and SharePoint.
InternetNews December 28, 2010	Software Year in Review: Top CRM Stories of 2010 When it comes to the popular topic of CRM, Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's most popular articles.
CRM April 1, 2007	destinationCRM Dashboard Enterprise CRM Is Three Sheets to the Wind... Sage Unveils a New Taste of CRM... VoIP Has Too Much Variation for SMBs... Verint: Can I Get a Witness?... etc.
CRM September 9, 2011	Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
CRM November 2009 J. David Lashar	The Partner-Proliferation Problem An on-demand CRM platform involves a partner-selection process as well.
CRM August 10, 2010 Joshua Weinberger	CRM Evolution '10: All the Links You Need Your one-stop shop for all the links, coverage, and blogposts of this year's conference.
CRM September 1, 2009	The 2009 Market Leaders - Enterprise Suite CRM Here are the top five rated companies in the enterprise suite CRM market.
InternetNews November 4, 2005 Jim Wagner	English-Version Microsoft CRM 3.0 to Arrive Early Microsoft is moving up the time line for its release of Dynamics CRM 3.0 for English-speaking users to early December.
CRM November 1, 2012 Judith Aquino	Microsoft to Update Dynamics CRM Enhancements include more social and video collaboration capabilities.
CRM August 2010	Market Leaders: Sales Force Automation It's no surprise that Salesforce.com waltzed off with the win for the fifth year running.
InternetNews August 4, 2010	Analysts Laud Microsoft's Dynamics CRM A pair of leading market analysts has given Microsoft's customer relationship management offering, Dynamics CRM, the highest rank in its category.
CRM August 2010 Joshua Weinberger	Rising Stars: The Smartest Upstart Some of the industry's brightest analysts hope to reach new heights at Altimeter Group
InternetNews January 31, 2008 Stuart J. Johnston	Microsoft Takes CRM 4 International A month after delivering the English edition of its latest CRM software, Redmond rolls out the first foreign language editions.
CRM March 1, 2004	Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
CRM August 2011	The 2011 CRM Market Leaders Spending on CRM software is expected to see the largest increase of all the application software markets worldwide. Here's a look at the market leaders.