| Similar Articles |
|---|
 |
CRM
September 2004
Eric Krell |
The 2004 CRM Elite The CRM Elite awards showcase six companies that set out to get measurable results, then met or surpassed their expectations.   |
CRM
February 2008
Barton Goldenberg |
Multiplicity Means More Customers want it. Technology allows it. The Digital Client demands it. So why have so few companies mastered multichannel CRM? |
CRM
April 2015
Barton Goldenberg |
Social CRM in Action Businesses discover the value of social communities. |
CRM
January 2005
Barton Goldenberg |
5 Ways to Refocus Your CRM Efforts This year, seize new opportunities for gaining--and keeping--customer loyalty. |
CIO
April 27, 2011 |
Seek to Satisfy Evolving Customer Needs AAA CIO Brent Stahlheber is focusing the club on customers by looking at IT's impact. |
Insurance & Technology
October 10, 2007
Anthony O'Donnell |
Thrivent Financial SVP and CIO Holly Morris Focuses On The People Behind The Technology This leader's people-focused technology transformation is taking Thrivent Financial into the age of information democracy. |
CRM
August 2011
Barton Goldenberg |
Overcoming Skepticism to Exploit Social CRM Many executives fear a healthy two-way conversation with customers. |
CRM
March 2005
Barton Goldenberg |
Let's Keep to the High Road To move the CRM industry forward, leaders must learn from others' mistakes and stay focused on what's important. |
