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Financial Advisor
May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.   |
Registered Rep.
July 22, 2009 |
Edward Jones, LPL, Schwab: Keeping Clients Happy FAs, you better be at the top of your game. |
Bank Systems & Technology
May 21, 2009
Maria Bruno-Britz |
J.D. Power Report Says Banks Must Address Steady Decline in Customer Satisfaction J.D. Power & Associates' Retail Banking Study found a significant percentage of consumers are dissatisfied with their banks, marking a continued decay over the past three years. |
The Motley Fool
April 29, 2011
Zeeshan Siddique |
BankAtlantic Bancorp's Successive Losses Make it a Bad Buy Though its metrics improve, the bank still has a long way to go. |
InsideFlyer
September 2014 |
InsideEdition J.D. Power has ranked Microtel Inn & Suites by Wyndham as the highest in guest satisfaction among economy/budget hotels in the 2014 North America Hotel Guest Satisfaction Index Study. |
Registered Rep.
July 19, 2010
Jerry Gleeson |
Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction. |
Registered Rep.
August 1, 2006
Halah Touryalai |
(I Can't Get No) Satisfaction A recent survey suggests investors have higher rates of satisfaction with regional and independent broker/dealers than with wirehouse firms. |
Home Theater
October 12, 2009
Mark Fleischmann |
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers. |
CRM
October 2011 |
Redefining IVR's Role Pays Off American Express ranked first among 10 of the largest card issuers in the United States in each of the six factors that J.D. Power & Associates evaluates: interaction, credit card terms, billing and payment processes, benefits and services, rewards, and problem resolution. |
The Motley Fool
December 16, 2011
Matt Koppenheffer |
Regions Financial's Stock Was Clobbered by 2011 It was a tough year for Regions Financial shareholders. |
The Motley Fool
August 31, 2011
Zeeshan Siddique |
Does Breaking the Jinx of Losses Make BankAtlantic a Foolish Buy? BankAtlantic breaks its string of losses, but does that put it back on track? |
The Motley Fool
June 11, 2010
Rex Moore |
Airlines Turn the Corner Profits are down, but passenger satisfaction is up. |
The Motley Fool
August 23, 2004
Rich Smith |
Can 2 Wrongs Make Cingular Right? The acquisition of AT&T Wireless by SBC Communications and BellSouth daughter Cingular Wireless may be little more than the joining of two bad cell phone companies to make one very bad cell phone company. |
Bank Systems & Technology
May 15, 2008
Maria Bruno-Britz |
BankAtlantic Names Mohr President of Miami-Dade/Broward Branches Chuck Mohr will oversee 51 stores. |
Registered Rep.
March 5, 2004
John Churchill |
Is Smaller Better? According to J.D. Power & Associates' "Full-Service Investor Satisfaction Study," regional firms, through more "proactive contact in managing customer accounts," receive higher satisfaction ratings than some of the major national brokerage houses. |
PHONE+
June 19, 2009
Khali Henderson |
Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. |
Financial Planning
June 1, 2007
Kathy Gevlin |
Advisor Pulse The happiest financial advisors really do put their clients first, asserts the first study of advisor satisfaction. |
Entrepreneur
December 2004
Mike Hogan |
Tall Order Cellular carriers have been busy improving call quality, but will it last? |
On Wall Street
September 1, 2008
Donna Mitchell |
Which Firms Leave Clients Most Satisfied? It's easy to call clients in good markets, but more important to call them when times are bad. |
InternetNews
November 14, 2008
Judy Mottl |
Tough Economy Not Hurting Smartphone Sales Mobile phone users are increasingly happier with devices and willing to pay more for feature-rich handsets and data services, according to a new report. |
The Motley Fool
August 3, 2011
Shubh Datta |
Regions Financial Is Bouncing Back Regions Financial posted strong second quarter results as provision for loan losses fell and credit quality improved. |
BusinessWeek
March 5, 2007 |
What It Takes To Be A Winner How the winners of Customer Service Champs were determined. |
InternetNews
December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. |
CRM
December 2013
Leonard Klie |
Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study. |
InternetNews
May 17, 2005
Sean Michael Kerner |
Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. |
InternetNews
October 26, 2007
David Needle |
Report: Buying Wireless Becoming More of a Hassle Sales staff and long waits aren't winning over wireless customers. |
The Motley Fool
November 16, 2011
Shubh Datta |
BankAtlantic Means Losses In the last 17 quarters, BankAtlantic has reported losses 16 times. |
CRM
September 1, 2009
Christopher Musico |
Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores. |
Financial Planning
November 1, 2008
Stacy Schultz |
Key to Happiness The key to an advisor's happiness is support, at least for the independent advisor. |
InternetNews
November 7, 2008
Judy Mottl |
iPhone Tops in Satisfaction for Business Users Apple's device takes top honors in a J.D. Power customer satisfaction survey - beating out recent BlackBerry offerings from RIM and others. |
InternetNews
October 13, 2009 |
Apple iPhone Tops BlackBerry in Business: Study BlackBerrys may be the favorite of IT directors, but iPhone wins with consumers. |
BusinessWeek
February 21, 2008
Jena McGregor |
The 2008 Winners Overall, customer service has dipped, perhaps a victim of spending cutbacks. But there's good news, too |
CRM
April 1, 2006
Colin Beasty |
Required Reading: Customer Satisfaction at Its Best In the book Satisfaction, authors Chris Denove and James Power IV explain how companies like JetBlue, Lexus, and UPS deliver consistently high customer satisfaction and translate that into profitable growth. Here's an interview with Denove about the book. |
Registered Rep.
July 10, 2006
Halah Touryalai |
Survey Says: To Get More Assets, Do Well for Current Clients When it comes to investing, the bottom line for your financial advisory clients is, well, the bottom line. Sounds obvious, right? Still, you might be surprised at how important satisfying client demands is to your business. |
CRM
November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
The Motley Fool
November 21, 2007
Selena Maranjian |
Online Investors and Brokerages The results are in for the J.D. Power and Associates 2007 Online Investor Satisfaction Study. Read on to see which brokerages got top marks for customer satisfaction. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
CIO
November 30, 2009 |
Collaboration: Interaction Disconnect It is easier to set the goals for collaboration systems than to achieve the intended results. |
Sports Central
October 15, 2012
Paul Foeller |
What a Load of BCS BCS ranked Florida Gators at No. 2. It's not that the Gators are a bad team, or even a mediocre team. It's just hard to imagine a team with an offense that disappears for stretches as often as this one does going to the championship game. |
U.S. Banker
June 2009
Alan Kline |
Slow and Steady Wins the Race Banks in areas that never quite boomed, and, therefore, never went bust, are emerging as the industry's stars. |
The Motley Fool
April 18, 2007
Ryan Fuhrmann |
Sitting Pretty at Regions Financial The Alabama-based financial institution is increasing its clout in appealing Sunbelt states. Investors, take note. |
