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PHONE+ January 29, 2010 Khali Henderson	On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets.
PHONE+ December 30, 2009 Khali Henderson	What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry.
PHONE+ December 22, 2009	How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry.
PHONE+ May 19, 2009 Cara Sievers	Plugging Into Energy Expense Management Even if an agent isn't interested in selling energy, there are other opportunities to be had in the market.
PHONE+ October 28, 2009 Trent & Troy McCracken	How to Sell a TEM Solution Selling a TEM/TLM requires an agent to understand more than just the advantages of a new telecom service.
PHONE+ December 30, 2009 Khali Henderson	What Should an Agent Look for in a Partner Program? As an agent, you must evaluate many criteria before entering into a distribution agreement with carrier or master agency -- both about the supplier and its partner program. Here are some tips to get you started.
PHONE+ December 28, 2009 Cara Sievers	The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry.
PHONE+ May 1, 2009	Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers.
Bank Technology News March 2006 Glen Fest	Telecom Expense Management: Call Forwarding To Outside Operators Challenged with managing voice, data and wireless services, BancorpSouth handed telecom billing and procurement to an outsider. That's when the bank finally gained control.
PHONE+ December 30, 2009 Cara Sievers	Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes.
PHONE+	tw telecom Relaunches Partner Program Four years after acquiring its first agent program with the purchase of Xspedius in 2006, tw telecom in 2010 it relaunched its program, changed some of the rules of engagement and is investing in more support for agents.
PHONE+ May 19, 2009	Thinking Out of the Telecom Box To survive the recession, telecom agents need to take a long, hard look at their businesses.
PHONE+ August 28, 2009	PHONE+ Asks ... Does Exclusivity Pay? Telecom industry consultants weigh in on whether exclusive vendor contracts makes good business sense.
PHONE+ December 30, 2009 Khali Henderson	How Is the Agent Channel Organized? The indirect channel for communications network services has evolved somewhat differently than those for voice and data telephony gear.
PHONE+ February 2, 2010 Greg L. Taylor	Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem.
PHONE+ April 6, 2010 Natasha Royer Coons	Giving Wireless a Second Chance Despite the continued evolution of the cellular networks and technologies, increasing bandwidth, and the almost ubiquitous usage of smart devices in the business world, telecom agents have not been compelled to embrace the wireless sale.
PHONE+ May 18, 2010	Is Energy the Next Big Thing for the Telecom Channel? Agents weigh in on the utility market in telecom.
CFO February 1, 2003 Scott Leibs	Dial ''O'' for Outsourcing Why paying someone else to pay your phone bills may make sense
PHONE+ December 30, 2009 Khali Henderson	What Products Can Agents Sell? This article is a summary of the services agents can offer to their clients.
PHONE+ January 6, 2010 Troy & Trent McCracken	Why TEM Needs Executive Sponsorship More often than naught, TEM providers are made the scapegoat by customers that refused to modify policies within their organizations to allow the implementation to succeed.
PHONE+ March 23, 2010	Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing.
PHONE+ December 22, 2009	What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry.
CIO March 15, 2006 Thomas Wailgum	Untangling Telecom: How to Get More and Spend Less Negotiating for networked telecom services is now largely the responsibility of CIOs. Fortunately, help is on the way.
PHONE+ May 19, 2009 Cara Sievers	Trading Gigabits for Kilowatt Hours What better time for agents to contemplate playing in the energy field as current and prospective customers reevaluate their utilities spend?
PHONE+ Mitchell Hershkowitz	Best Practices for Managing Communications Services -- Phase 2: Management In the second of a three-part series exploring best practices for assisting organizations with managing their communication services, we explore the Management Phase, which includes ongoing visibility and improvement of their communication services.
PHONE+	M&A Impact on Agent Contracts Attorney Ben Bronston describes how carrier consolidation impacts agents' revenue streams. The best way to protect yourself is to negotiate your key agreements with the help of an experienced telecom lawyer on the front end.
PHONE+ May 19, 2009 Cara Sievers	Finding OpporTUNEity in Ambient Music Systems Agents should consider selling background music systems both to retail and business clients.
CFO December 1, 2008 Robert Hertzberg	Off the Hook If wireless communications costs are making your ears ring, here's how to fight back.
PHONE+ August 13, 2009 Khali Henderson	Going Global: Agents Find New Revenue Selling International Services to MNCs For telecom agents feeling the squeeze on domestic business, helping U.S. companies' develop their telecommunications systems for going global can not be ignored.
PHONE+ May 18, 2010 Khali Henderson	Energy + Telecom: A Good Match Many of the nation's utilities also are its telecom service providers.
PHONE+	Channel Partners Asks: What Is Your Business Goal for 2011? A focus on business growth for 2011 is the major theme.
PHONE+ November 30, 2009 Drew Allgeier	Collaborating Within the Channel When the going gets tough, the telecom and networking industries and their channel partners get collaborative.
Global Services April 29, 2007 Bob Johnson	Obtaining the Best Telecom Contract Voice and data convergence technologies have become the accepted network service platforms. But, these new and maturing services may have not been available when the contract was first signed, and hence must be evaluated during contract re-negotiations.
PHONE+ April 23, 2010	What Makes a Service Provider Easy to Do Business With? Telecom agents offer their opinions.
PHONE+ November 23, 2009 Joslyn Faust	Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers.
PHONE+ November 13, 2009 Dan Vidal	Growing a `Lifestyle' Business One very specific key challenge we telecom agents are facing is the pace we're moving at and the breadth of knowledge we need to maintain.
Inc. May 1, 2002 Anne Stuart	Cost Cutting: The Money Pit Total telecom costs -- including charges for phones, cellular services, pagers, toll-free numbers, fax lines, and data communications -- often rank among a company's top five expenses. Telecom costs often spin out of control as businesses expand...
CIO November 15, 2003 Jon Surmacz	Score One for Mobile Phone Users Thanks to a Federal Communications Commission mandate, wireless carriers are about to lose one of the biggest bargaining chips they have over their corporate customers -- number portability.
PHONE+ December 30, 2009 Cara Sievers	What Staff Does an Agent Need? The amount of staff needed is directly proportionate to the size of your book of business.
PHONE+ December 30, 2009	Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics.
PHONE+	Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents.
PHONE+ Rebecca Rosen	Asset Management: Maximizing Your Provider Partnerships Leveraging your carriers' resources to ease or accelerate success as an indirect sales agent.
Insurance & Technology September 5, 2006 Maria Woehr	Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process.
PHONE+	PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question.
PHONE+ September 16, 2009 Lynn McCullough	Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience.
InternetNews December 28, 2005 Roy Mark	Agency Spectrum Relocation to Flirt With $1B Clearing federal agencies out of spectrum earmarked for advanced commercial wireless services will cost approximately $936 million, according to data released today by the U.S. Department of Commerce.
CRM September 2005 Phillip Britt	CRM Gets the Call Hosting, performance evaluation solutions, and a creative call center layout help telecoms improve their customer relationship efforts.
CRM July 2013 Barton Goldenberg	Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction.
InternetNews July 9, 2009 Kenneth Corbin	Senate Nears Vote on Rethinking U.S. Spectrum A Senate committee yesterday passed a bill that would direct two federal agencies overseeing the nation's wireless spectrum to conduct an inventory to determine how the various bands of airwaves are being used.
InternetNews November 30, 2005 Roy Mark	Senate Sets Ambitious Tech Schedule Signaling its intent to focus on Internet and telecom issues next year, the U.S. Senate Commerce Committee plans to hold 14 hearings on a wide variety of technology topics between January and March.