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CRM
May 2010 |
V Is for Victory - But the Victory Isn't Yours The V also stands for vendor - as in vendor relationship management, which argues that customers are the ones in control of their relationships.   |
CRM
November 2009
Joshua Weinberger |
CRM on Twitter: November 2009 What do Twitter users think of Salesforce.com? |
CRM
March 2010
Joshua Weinberger |
CRM on Twitter: March 2010 Analysts are an opinionated bunch - especially in the Twittersphere. |
CRM
September 2010 |
CRM on Twitter: September 2010 With travel costs spiraling out of control and customer expectations on the rise, guests have become increasingly difficult to appease. Some in the lodging industry are finding that social media can help bridge the divide. |
CRM
February 2010
Joshua Weinberger |
CRM on Twitter: February 2010 The word on the street. |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
CRM
October 2010 |
CRM on Twitter: October 2010 This year's CRM Evolution conference generated a lot of chatter in the twittersphere. Here are a few samples. |
CRM
May 2010
Lauren McKay |
It's Not Your Relationship to Manage Just as you finally come to grips with CRM, the customers themselves have turned the tables - and now they're managing you. |
CRM
August 2010
Joshua Weinberger |
Influential Leaders: The People Person Doc Searls is a true visionary in understanding how customers and companies will work together over the next 10 years. |
CRM
December 2009
Joshua Weinberger |
CRM on Twitter: December 2009 The word on the street about CRM. |
CRM
June 1, 2009
Joshua Weinberger |
CRM on Twitter: June 2009 Social media thought leaders, twittering about social media. |
CRM
November 3, 2003 |
Insuring CRM Success A recent Aberdeen Group study found that CRM investment is on the rise in the insurance industry. |
Search Engine Watch
April 6, 2009
Ron Jones |
Twitter 101, Part 2 Part 1 was all about understanding Twitter, its benefits, and initial setup. Now it's time to introduce you to tools and resources that will help you make the most out of Twitter. |
CRM
August 27, 2003
Ginger Conlon |
Don't Initiate CRM Until You Ask These Questions I had the opportunity recently to meet with executives at five of the largest CRM vendor companies. They discussed vendor accountability and the one question companies must ask their prospective CRM vendors. |
CRM
January 2011
Lauren McKay |
Most Vendors Embrace Social CRM A study evaluates the performance of leading vendors |
CRM
April 2010
Joshua Weinberger |
CRM on Twitter: April 2010 The denizens of the twittersphere tend to be passionate people already, and the social, political, and cultural sensitivities of the environmental movement only serve to add fuel to that fire. |
CRM
January 2010
Joshua Weinberger |
CRM on Twitter: January 2010 The definition of innovation... Costs of innovation... How to measure innovation... Open innovation... etc. |
InternetNews
April 13, 2010 |
Twitter Settles on a Business Model At long last, Twitter decides to go with promoting business tweets as its core way of making money. |
CRM
May 2010
David Myron |
Customers in the Cockpit Just because companies cede control of a customer relationship doesn't mean they cede influence. |
InternetNews
March 12, 2010 |
Twitter Takes Geo-Location Feature Live Now you can let the twitterverse know where you're tweeting from. But why? |
InternetNews
December 28, 2010 |
Software Year in Review: Top CRM Stories of 2010 When it comes to the popular topic of CRM, Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's most popular articles. |
Food Processing
May 2009 |
The Twitter Patter of Little Feet Many food companies are establishing a presence on Twitter. |
Fast Company
Rose Pastore |
Twitter's New Moments Tab Shows You The Best Of Twitter Moments is a new section of Twitter that will show users curated streams of tweets around newsworthy topics, including entertainment, sports, and breaking news events. |
CRM
March 1, 2004 |
Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are? |
Information Today
April 22, 2010
Avi Rappoport |
Searching Every Public Tweet Ever Twittered Twitter has given the entire database of tweets, from 2006 to the present, to the Library of Congress as a primary source archive. |
Information Today
March 5, 2009 |
Tsavo Launches Twithority Search Engine for Twitter Twithority returns Twitter search results rapidly, looking back as many as 1,000 results. |
CRM
January 2014
Marshall Lager |
Bidding Social CRM a Fond Farewell A transformative term is being retired. What does it mean to us? |
CRM
December 2, 2010
Lauren McKay |
How Socially Intelligent Are Business Intelligence Vendors? In August, Allen Bonde, industry blogger and managing director of consultancy Evoke CRM, decided to put today's "social CRM" vendors to the test, by ranking companies on just how social they are. |
Fast Company
Pavithra Mohan |
Twitter Is Now Surfacing Analytics In The Notifications Tab The social networking platform is toying with flagging analytics details in the notifications tab for verified users. |
Search Engine Watch
March 31, 2009
Carrie Hill |
How SMBs Can Optimize their Social Networking Time, Part 1 Many small business owners know that there's benefit to be had from social networking; the challenge is not spending all of your time Twittering away when you have other work that needs to be done. |
InternetNews
June 15, 2009
David Needle |
Google to Dig Deep Into Twitter? Rumors of a new microblogging search service from Google. |
Fast Company
Neal Ungerleider |
Some Twitter Users See Non-Linear Timelines The social network began a limited rollout of non-chronological timelines, which means some users are seeing tweets displayed in an algorithmic, non-linear fashion, somewhat similar to Facebook's News Feed. |
PC Magazine
July 20, 2010
Eric Griffith |
Ultimate Twitter Tool Guide, Part 2 It's time to improve your tweet skills. These services that search Twitter, host files, and even mash up micro-blogging with other services. |
CRM
October 2010
Barton Goldenberg |
A Quarter-Century in CRM An industry veteran looks back at the lessons learned over the course of 25 years. |
InternetNews
June 12, 2009
Mike Elgan |
Is Twitter Dead? Who Killed It? Statistics about Twitter usage show a far different picture than the media hype suggests. Why did Twitter jump the shark? |
CRM
November 2004
Barton Goldenberg |
Who Really Owns the CRM Initiative? The battle between business and IT for control of users' desktops. |
InternetNews
October 8, 2009 |
Twitter in Talks With Google, Microsoft? Search giants reportedly in talks with microblogging site to index tweets for a more real-time search product. |
CIO
August 31, 2010
Gary Beach |
Twitter-Skeptical CIOs, Come Back! CIO publisher emeritus once ditched Twitter. But after several CIOs touted social media tools like the micro-blogging site as the most game-changing technology, he decided to give it another chance. |
Inc.
February 1, 2010 |
How to Use HootSuite for Business How Lori Highby uses HootSuite to manage her Web design firm's tweets. |
InternetNews
September 21, 2010 |
Twitter Hit With Mouseover Malware Attack Twitter hit with attack that sees hackers embed JavaScript within URLs in tweets that display a pop-up directing users to malicious or pornographic websites. |
CRM
April 13, 2004
Ginger Conlon |
People Are the Most Important Part of the CRM Equation Customer focus starts at the very top of the organization. |
CRM
April 8, 2011
Mike Morgan |
CRM Is Only Half of the Story Ensuring your sales team is on your side |
CRM
May 2011
Barton Goldenberg |
Three Cheers for Honest CRM Vendors Dishonest practices that over-promise and under-deliver must be rooted out. |
CRM
December 1, 2006 |
The Pulse: In 2007 my Company Plans to... Increase its CRM budget: 40%... Maintain its CRM budget: 27%... etc. |
Search Engine Watch
April 12, 2010
Bas van den Beld |
How to Gain Traffic Using Twitter, YouTube Recent developments on Twitter, YouTube will change the lives of search marketers, and show us a new way to look at (non-Google) traffic sources. |
CRM
November 2009
Clara Shih |
Facebook Is the Future of CRM Only social media can put the customer back into CRM. |
CIO
February 1, 2002
Lorraine Cosgrove Ware |
Invest in Privacy Policies and Keep Your Customers To maintain loyalty, it's important to consider your customers and recognize what other companies are doing to ensure their privacy... |
Fast Company
Rebecca Greenfield |
The Latest Twitter Hack: Talking To Yourself As the service grew and progressed, Twitter's founders realized that conversationality was the site's biggest asset. |
Fast Company
Pavithra Mohan |
Twitter Seeks To Attract More Users With New Homepage Twitter.com will now display relevant, curated sample tweets for hot-button issues and trending topics, ranging from news to sports to entertainment. |
Fast Company
P. Claire Dodson |
Human Rights Watch, Transparency Groups Condemn Twitter's Politwoops Ban Last month, Twitter revoked access to its API from Politwoops, a network of sites that automatically archived the deleted tweets of politicians. |
