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CRM
April 1, 2005 |
The Pulse: Which Department Within Your Organization is in Charge of Owning the Customer Experience? Marketing: 20%... Customer Service: 46%... Sales: 20%... etc.   |
CRM
December 20, 2004 |
The Pulse: What is Your Customers' Primary Touch Point Within Your Ogranization? A chart depicting the enterprise segments customers reach first. |
CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution? |
CRM
January 21, 2005 |
The Pulse: Are You Currently Using or Planning to Use... A chart depicting CRM delivery model options. |
CRM
January 21, 2005 |
Chart: What is the Most Important Initiative for Your Customer Service Organization in 2005? Here's a chart showing the breakdown of customer service initiatives by level of importance. |
CRM
December 1, 2007 |
The Pulse What do you think of viral marketing? |
CRM
August 1, 2005 |
The Pulse: What Are Your Data Security Problems? Readers weigh in on their data security issues. |
T.H.E. Journal
December 2004 |
Desktops Chart comparing the latest desktop computers. |
CRM
November 19, 2004 |
The Pulse: What Was the Most Critical Factor in Your Choice of CRM Vendor? Here's a chart showing what the deciding factor was in choosing a CRM vendor. |
InternetNews
July 20, 2005
Paul Shread |
Technical Analysis: Nasdaq Nears Multi-year High The Nasdaq closed just under a four-year high on Wednesday. |
InternetNews
February 23, 2005
Paul Shread |
Technical Analysis: Techs Have Fallen and They Can't Get Up Nasdaq couldn't get past the first resistance level today. |
InternetNews
March 21, 2005
Paul Shread |
Technical Analysis: Nasdaq Finds Support The Nasdaq (first chart below) bounced at obvious support today, its 200-day moving average, ending back at the unchanged level (and its January low) by the close. |
InternetNews
July 12, 2006
Paul Shread |
Technical Analysis: Downtrend Resumes The Nasdaq and S&P are clinging to support. |
CRM
May 2, 2005 |
The Pulse: Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise? A chart depicting what percentage of CRM readers provide their agents with a complete view of customers' company interactions. |
InternetNews
March 7, 2006
Paul Shread |
Technical Analysis: Techs Continue Slide The Nasdaq nears major support. |
CRM
October 1, 2005 |
The Pulse: How Much Risk do You Think Fraudulent E-mails Pose to Your Business? Readers weigh in on the importance of e-mail security. |
CRM
September 1, 2004 |
The Pulse: Our main concern regarding customer data is... Pie chart showing responses to a survey about concerns over customer data. |
CRM
October 18, 2004 |
The Pulse: In 2005 we Plan to... A chart summarizing in what direction companies plan to move regarding CRM spending. |
CRM
September 23, 2004 |
The Pulse How did you integrate your sales process with your CRM software? Here's a chart with survey answers. |
CRM
February 1, 2007 |
The Pulse: Which Group of Workers in Your Company Relies Most on Mobile Technology? A reader poll: Sales -- 65%... Service/Support -- 22%... etc. |
InternetNews
November 10, 2004
Paul Shread |
Technical Analysis: The Stalemate Continues The market holds up well despite bad news. |
InternetNews
July 17, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize Now can they turn higher? |
CRM
September 1, 2005 |
The Pulse: What is Your Company's Current Prospect Pursuit Plan? A chart representing reader responses depicting the percentages of companies' prospect pursuit plans. |
InternetNews
December 12, 2006
Paul Shread |
Technical Analysis: Bears Run Out of Ammo Downside for stocks remains hard to come by. |
InternetNews
August 9, 2004
Paul Shread |
Technical Analysis: Nasdaq Hits Oversold Levels On the daily chart, the Nasdaq is very oversold. When a bounce comes, it could be a strong one. |
InternetNews
July 11, 2006
Paul Shread |
Technical Analysis: Chips Lead the Way Higher Before the market turned on Tuesday, chip stocks were leading the way. |
InternetNews
April 24, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held onto important support levels Monday, but not by much. |
InternetNews
March 22, 2005
Paul Shread |
Technical Analysis: More Breakdowns The indexes gave up more support levels on Tuesday. |
InternetNews
February 14, 2006
Paul Shread |
Technical Analysis: Techs Recover The Nasdaq recovered from Monday's breakdown, led higher by blue chips. |
InternetNews
February 13, 2006
Paul Shread |
Technical Analysis: Techs Break Down The Nasdaq gave up a big support level on Monday. |
InternetNews
June 3, 2005
Paul Shread |
Technical Analysis: Nasdaq Nears Support Monday could be an important day for the techs. |
InternetNews
June 1, 2004
Paul Shread |
Technical Analysis: Support Holds And sentiment remains supportive. |
InternetNews
June 10, 2005
Paul Shread |
Technical Analysis: Techs Continue to Struggle The Nasdaq needs to take out 2100. |
InternetNews
June 9, 2005
Paul Shread |
Technical Analysis: Techs Recover Lost Ground The Nasdaq regained some lost support on Thursday. |
InternetNews
April 4, 2006
Paul Shread |
Technical Analysis: Stocks Hold Up Stocks may not be making much headway, but at least they're not going down. |
InternetNews
July 21, 2006
Paul Shread |
Technical Analysis: Techs Test the Lows The Nasdaq retests the important 2000 level. |
InternetNews
August 7, 2007
Paul Shread |
Technical Analysis: S&P Gets Stopped The S&P 500 stalled at a big level Tuesday. |
InternetNews
May 1, 2006
Paul Shread |
Technical Analysis: Techs Return to Support The Nasdaq finds itself back at 2300 once again. |
InternetNews
June 23, 2004
Paul Shread |
Technical Analysis: Breakouts The Nasdaq was the only holdout. |
InternetNews
April 25, 2006
Paul Shread |
Technical Analysis: Techs Cling to Support The Nasdaq continued to hold important support levels Tuesday. |
InternetNews
May 19, 2006
Paul Shread |
Technical Analysis: Stocks Stabilize At least the indexes have stopped falling. |
InternetNews
January 25, 2006
Paul Shread |
Technical Analysis: Stocks Remain Under Pressure The next two days will be important ones for the market. |
InternetNews
March 6, 2006
Paul Shread |
Technical Analysis: Bulls Get Tested The Nasdaq faces its first support test in a while. |
InternetNews
December 14, 2005
Paul Shread |
Technical Analysis: S&P Hits Headwinds The S&P was stopped at long-running resistance Wednesday. |
CRM
July 1, 2005 |
The Pulse: How do Your Sales Force and Support Staff Interact? From a reader poll, a chart showing respondents' reporting chain for sales and support staff. |
InternetNews
August 27, 2007
Paul Shread |
Technical Analysis: Pullback Stocks pulled back on lower volume Monday. |
InternetNews
January 23, 2006
Paul Shread |
Technical Analysis: Techs Hang On The Nasdaq held an important support level Monday. |
InternetNews
July 23, 2007
Paul Shread |
Technical Analysis: Uninspired Bounce Today's bounce appeared to run into plenty of selling pressure, at least in the tech sector, where the Nasdaq had to fend off a few bouts of selling just to end the day in the green. |
InternetNews
September 19, 2005
Paul Shread |
Technical Analysis: Nasdaq Breaks Down But the S&P continues to hang on. |
InternetNews
October 11, 2005
Paul Shread |
Technical Analysis: Nasdaq Approaches Support Some key levels for the index are just below. |
