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CRM
July 2011
Leonard Klie |
Just the Facts? Not Really Many firms use analytics data inconsistently and rely on personal experiences when engaging customers.   |
CRM
August 2011
Chan & Hernandez |
CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses? |
CRM
September 2010
David Rich |
Marketing on a Leash Tight budgets and heightened expectations combine to pose a challenge. |
CRM
May 2015
Robert Wollan |
Tapping the Switching Economy Three tips for keeping customers from straying. |
CRM
March 2011
Robert Wollan |
The Service Provider--Customer Paradox Fewer consumers are switching, but that doesn't mean they are happy. |
CRM
February 16, 2011
Koa Beck |
Study Finds Lower Churn Despite Decreasing Satisfaction Customers expect more from service providers with expectations being set high by one particular channel. |
CRM
May 2014
Robert Wollan |
Turning the Customer Experience Tide The risk and opportunity of promising seamless customer experiences. |
CRM
October 2015
Robert Wollan |
Become a Multispeed Organization In today's landscape, you need to find the right mix of traditional and digital |
Bank Systems & Technology
January 31, 2006
Robert Wollan |
CIOs and the Battle for Consumers To win over customers, banks must understand the kinds of services customers demand. |
CRM
February 2014
Robert Wollan |
Surviving and Thriving in a Switching Economy The $1.3 trillion "switching economy" is comprised of dissatisfied customers who are continually looking for new providers that can better address their changing needs. Here are five tips for retaining customers. |
CRM
May 2012
Robert Wollan |
Knowing Your Customers in the Digital Age New technologies mean new challenges. |
CRM
June 3, 2011
Jason Peck |
Engage Customers With Social Media Taking your company to the next level. Having a process for engaging customers with social media is crucial to success. |
CIO
September 1, 2003 |
Going There, Doing That Asked about their companies' offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a survey confirmed what you might expect. India was the major destination. Labor costs were the biggest area for savings. And app development was the main activity. |
PHONE+
November 23, 2009
Joslyn Faust |
Downturn Prompts Diversification of Agent Business A large number of telephony agents are taking action to represent other carriers, carry different products and services, or sell to different types of customers. |
CRM
July 27, 2011
Leonard Klie |
Health Insurers Need to Improve Customer Relationships to Compete Accenture survey finds 80 percent of consumers expect healthcare insurance customer services to be easier and more convenient. |
CRM
July 1, 2009
Dave Rich |
New Routes to New Customers A customer-centric approach for emerging markets. |
CRM
August 1, 2003
Lior Arussy |
Efficiency Versus Quality There is no such thing as an efficient customer relationship. |
Insurance & Technology
July 25, 2005
Wendy Toth |
Satisfaction Is Job One To address the need for improved property and casualty claims management, technology providers launched a preconfigured claims management solution for midsize insurers that combines Accenture's claims process and systems integration expertise with SAP's software development experience. |
CFO
June 1, 2011
Josh Hyatt |
The Great Divide The look and feel of the economic recovery varies widely by global region. |
CRM
March 16, 2012
Eric Harber |
Four Ways Mobile Will Boost Your CRM Strategy Take your campaigns to the next level. |
The Motley Fool
September 9, 2010
Tim Hanson |
Don't Be Decimated by a Declining Dollar Currency trading is surging and the dollar is weakening -- two trends that can only continue. |
CRM
January 2012
Leonard Klie |
Customer Service Is a Complex Ecosystem As more communication channels become available, running contact centers has become increasingly complex. |
Bank Systems & Technology
May 6, 2009
Maria Bruno-Britz |
Job Cuts Top of Mind for Employers A Deloitte survey of large companies worldwide shows that executives are at the point where making decisions on staff cutbacks isn't as straightforward as it once was. |
CRM
January 1, 2007 |
Statistically Speaking 85% of survey respondents revealed that they've had customer experiences so dreadful that they've yelled, cursed, and even cried... Paid search marketing spending will experience substantial growth... etc. |
CRM
January 2010
David Rich |
The Ledge of Allegiance What history - and a survey of current behavior - can teach us about the threat to customer loyalty. |
CRM
November 16, 2010
Juan Martinez |
84 Percent of Digital Marketers Use Social Media Direct marketing is now more about getting heard and having people listen than it is about reach. |
Wall Street & Technology
February 14, 2006 |
Data Standards Take a Hit With no fewer than five different data format "standards" currently in use industrywide, and countless proprietary and customized versions of these standards in use at individual firms, the financial services industry is in desperate need of a solution, according to a recent report. |
Insurance & Technology
January 5, 2007
Bill Bloom |
Available Technologies Support Innovation The demands on Travelers' IT organization have never been greater. |
CFO
June 15, 2012
Marielle Segarra |
Going Digital Big data and digital marketing become top strategic priorities. |
AFP eWire
August 8, 2005 |
Survey Rates Perceptions and Experiences of Fundraisers A recent report that provides new perspectives on how fundraisers of different races view themselves and their jobs also compiles ideas on what can be done to bring more African-American fundraisers into the profession. |
Bank Technology News
April 2001
Louise West |
Where's the Relationship in eCRM? A new survey reveals that U.K. banks are neglecting the relationship part of customer relationship management, especially online... |
CRM
May 9, 2011 |
Good Service is Good Business U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey. |
Bank Systems & Technology
August 11, 2009
Maria Bruno-Britz |
Financial Industry Most Cognizant of Need to Overhaul Risk Infrastructure An Accenture risk management survey illustrated that executives in all sectors realize they must remake their approaches to risk, especially financial industry executives. |
Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
InternetNews
February 13, 2004
Robyn Greenspan |
Perceptions of Trust Research reveals that a distinct gap exists between U.S. businesses and consumers regarding issues of privacy, trust, and how personal data is handled. |
IndustryWeek
April 1, 2009
Jill Jusko |
Flat Forecast for R&D Spending: By The Numbers Companies will shift their focus to new business versus existing business or basic research in 2009. |
CRM
April 2013
Woody Driggs |
A Call for B2C Treatment in a B2B World Take time to re-examine your business practices. Leaders who embrace experience engineering can deliver consistently satisfying customer experiences that improve performance and drive profitable growth. |
Food Processing
January 2013
David Phillips |
2013 Manufacturing Trends Survey: Labor, not Energy, the Concern in 2013 While economic uncertainty remains, respondents expect more growth. |
CIO
November 30, 2009 |
Collaboration: Interaction Disconnect It is easier to set the goals for collaboration systems than to achieve the intended results. |
IEEE Spectrum
February 2007
Stephen Cass |
Where the Jobs Are A survey of 752 IEEE members about the past, present, and future technological trends. Overall, the news is encouraging for the tech industry, albeit not spectacular. |
AFP eWire
March 2, 2010 |
Social Media Builds Support, But Fundraising Lags Overall Respondents to a recent survey felt social media channels were generally effective for enhancing relations with an existing audience and reaching out to new supporters, but less so for raising money. |
Fast Company
November 1999
Fast Company |
Great Expectations? Is your job living up to its promise? Is your boss the kind of leader that you thought you'd have? Is your work living up to the new economy's bold new compact? FC-Roper Starch Worldwide survey looks at the gap between promise and performance. |
The Motley Fool
October 16, 2008
Hanson & Weisshaar |
How to Cope With a Global Financial Crisis Many previously strong emerging market currencies such as the Brazilian real, the Indian rupee, and the new Turkish lira have dropped substantially against the U.S. dollar recently. |
Global Services
January 31, 2008 |
2008 Global Services 100 Survey: Findings The Global Services 100 list, drawn by Global Services and neoIT, now in its fourth year, has come to be seen by the customers as a route to bypass the RFI stage, and the rankings as a means to shortlist candidates for RFP. |
CFO
March 1, 2003
Joseph McCafferty |
Boo-hoo Economics CFOs are gloomy about the short-term prospects for the United States. |
IndustryWeek
January 1, 2007
Jonathan Katz |
Intellectual Property: Feeling A Little Insecure? Hiring of information security professionals grows. |
Fast Company
January 2006 |
Survey: A Small World After All Your competition is everywhere. And increasingly, "everywhere" includes emerging markets. Here are survey results on emerging global markets and how they impact American businesses. |
Information Today
November 5, 2015 |
McGraw-Hill Education Studies Students and Technology Students see greater potential for technology in college than is currently being used. |
CRM
January 25, 2013
Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role. |
CRM
June 1, 2009
Jeremiah Owyang |
The 5 Phases of Social Experience The social Web is about to evolve - again. Are you ready to evolve, too? |
