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CRM September 8, 2015 Dan Moultrie	Financial Institutions Should Bank on Knowing Their Customers Finding out what customers want, and how they prefer to interact, is to key to profitability.
Bank Technology News March 2010 Louis Hernandez, Jr	Better Pricing Heals Wounds What can banks do to keep customers? They can use relational pricing, which allows a financial institution to customize the way it calculates service charges based on relationships between account transactions, balances and other aspects of relationships.
Bank Technology News October 2008 Anthony Malakian	CRM the Top Priority Looking to grab marketshare, many institutions plan to throw money at customer relationship management and sales automation solutions over the next two years.
Bank Systems & Technology July 12, 2010 Penny Crosman	Mobile Banking Usage Nearly Doubled in Past Year, IDC Says The good news: consumers and banks have made great progress in mobile banking adoption. The bad news: it's hard for banks to make money via mobile.
The Motley Fool June 21, 2010 Dan Caplinger	Tell Big Banks to Take a Hike Take away free checking? Fine -- take away your business.
U.S. Banker January 2010 Marian Raab	The Other Underbanked Bank of America, TD Bank and others are devising ways to move entrepreneurs hiding out in retail platforms into more profitable relationships.
The Motley Fool October 22, 2011 Molly McCluskey	Should You Be Using Your Credit Card More? What the new debit-card fees mean and how to avoid them.
Bank Technology News October 2007 Glen Fest	Small Business: Adapting Retail to Digital Biz Apps Progress is being made in adapting consumer features into the small business realm, rather than using stripped-down corporate banking tools.
The Motley Fool January 20, 2011 Dayana Yochim	Your Bank's Latest Fee Shakedown Even a high average balance won't help you escape big banks' latest round of fee increases.
Bank Technology News February 2001 Maria Bruno	The Citi that Never Lets You Sleep... Banks' intentions can easily become twisted and misguided to the point where customers -- the very ones who keep them in business -- are penalized...
U.S. Banker January 2011 Les Dinkin	Small-Business Banking Needs More Planning Small-business specialists are playing a growing role within the branch as institutions push to revitalize small-business banking in a tentative economy. But many banks still face challenges in making effective use of this expensive talent.
U.S. Banker May 2007 Kenneth Long	Reinventing the Checking Account Banks that haven't reinvented their checking accounts to better serve their customers, thus more firmly sealing them to the institutions, may soon find they have fewer customers about which to worry.
The Motley Fool May 30, 2007 Dan Caplinger	Get Paid to Save and Invest Credit cards aren't the only way to get cash back. Banks and brokers want your money, and they're willing to pay you for it.
The Motley Fool December 13, 2004	Free Checking May Not Be Free It's hard to find fault with free checking, but when you combine it with a bank's other fees and features, the advantage may be outweighed by disadvantages.
Bank Technology News October 2007 John F. Gainer	Questions to Ask Before Buying RDC Here are the most important criteria that banks and credit unions should use to select their remote deposit check scanners and support services in order to ensure successful RDC rollout.
Bank Systems & Technology November 19, 2008 Maria Bruno-Britz	News From the Retail Delivery Show: Fiserv Releases Streamlined Online Banking Experience Brookfield, Wis.-based Fiserv has released its latest offering in the online banking space -- a solution designed to streamline the online banking process for consumers and increase revenue opportunities for financial institutions.
Bank Technology News May 2009 Mike Reagan	Time is Now For Payments Convergence Payments account for as much as a third of commercial bank revenue, and that makes one message clear: The payments business is directly influential to the bottom line.
The Motley Fool October 30, 2009 Sean Ryan	Banks Desperately Seeking Fee Revenue Banks that rely heavily on overdraft fees are preparing to reintroduce monthly maintenance fees on checking accounts for most customers.
Bank Systems & Technology January 7, 2005 Ivan Schneider	Cut the Fee, or Wait and See? Find out what the CCAF act would do for banks and banking customers.
The Motley Fool January 26, 2010 Dayana Yochim	Stop Robbing Your Own Bank Account You might be surprised how handsomely you're tipping your financial institution to babysit your cash.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
The Motley Fool June 12, 2007 John Rosevear	Checking Out Checking Accounts How to steer clear of "free checking" pitfalls.
Bank Systems & Technology January 14, 2004 Cynthia Ramsaran	One Question for: Brian Hartline, Nova Savings Bank How does a community bank compete with regional or national banks?
AskMen.com March 2, 2003 Dan Carter	5 Not-So-Obvious Banking Fees After reading this article, you'll have a heads-up on where banks get you good and how you can avoid extra costs as much as possible.
Bank Systems & Technology August 25, 2010 Penny Crosman	Fiserv Rolls Out Mobile Deposit Capture The OEM Mitek check image capture system will let bank customers deposit checks through their cell phones.
BusinessWeek December 20, 2004 Justin Hibbard	Banks Go Beyond Toasters Banks have gone gaga for the cross-selling approach, and to many people that's welcome news. Signing up for a package of services can give you convenience and discounts.
The Motley Fool March 25, 2011 Morgan Housel	Why Banks Are Suddenly Charging So Much for Checking Big banks from Bank of America to JPMorgan Chase to Citigroup have either raised, or are proposing to raise, fees on checking accounts.
The Motley Fool November 14, 2011 Morgan Housel	Here Come the New Bank Fees Careful what you wish for. What's been lauded as a big win for consumers may have actually pushed them back to square one.
U.S. Banker May 2010 Glen Fest	All Grown Up No longer just a treasury-services extra, remote deposit capture is emerging as a key driver of e-payments strategies and a possibility for niche markets.
The Motley Fool November 3, 2011 Morgan Housel	How Successful Will Bank Transfer Day Be? Consumers might switch to credit unions where they get better service and lower fees, and for-profit banks might stem some of the rampant deposit growth and unprofitable customers that have been crimping profits. If only more protests could work this well.
The Motley Fool March 4, 2008 Mary Dalrymple	How to Waste $36 Billion Consumers with checking and savings accounts squandered away $36 billion in fees in 2006.
Bank Technology News January 2004	By The Numbers Almost two-thirds of respondents report their household uses a personal computer to do on-line banking, an activity most prevalent among 18- to 34-year-olds, and which widens with household income.
U.S. Banker September 2001 Louis Hernandez Jr.	The Boom Beneath the Bust: Internet Strategies to Win Banks need to know how to maneuver within cyberspace...
U.S. Banker December 2008 Anthony Malakian	Another Bank's Unhappy Clients Are Prime Prospects Competition for deposits is only going to get fiercer. Given this reality, it's imperative banks perfect ways to snare consumers when they have the chance - and a great opportunity is when a person dissatisfied with their current bank visits another bank's Web site.
The Motley Fool May 11, 2010 Dan Caplinger	These Dumb Laws Will Cost You You should realize that easily avoidable fees like overdraft and ATM charges actually benefit you, and there's an easier way to avoid bank fees.
The Motley Fool March 23, 2004	What's a Bank Really For? All banks are not created equal. Ensure yours serves you well.
The Motley Fool June 17, 2010 Rex Moore	The End of Free Checking? Banks have to make up for billions in revenue somehow.
The Motley Fool September 18, 2007 Dayana Yochim	Stop Robbing Your Own Bank Account Surcharges, maintenance fees, courtesy services, setup costs -- what banks charge consumers these days gives new meaning to the phrase "bank heist." Here's how you can save on bank fees.
Entrepreneur August 2002 C.J. Prince	Take This Hand Banks are looking to find a nice entrepreneur and settle down.
Bank Director 2nd Quarter 2010 Chris Costanzo	10 Top Technologies for Banking A roundup of the freshest ideas that are changing the technological face of financial services.
Bank Systems & Technology June 9, 2010 Penny Crosman	Americans' Overall Cell Phone Use Dropping Overall mobile phone adoption dropped from 85% in 2009 to 74% in 2010, according to Javelin Research. But mobile-banking-friendly smart phone usage has grown 7%.
Bank Systems & Technology July 29, 2008 Lance Drummond	Mobile Banking: Weighing the Lessons Learned On its way to growing its mobile banking customer base to more than 1 million users, Bank of America has successfully addressed a number of technological, cultural and marketing-related issues.
Bank Technology News April 1, 2008 Glen Fest	Small Changes Can Produce Big Gains Small-business remote deposit capture has been a tough play for banks, which often can't justify the low fee income and added support costs of such small-volume clients. But times are changing.
Bank Systems & Technology July 9, 2009 Maria Bruno-Britz	Jibun Bank Takes Direct Banking to the Mobile Phone Japan's Jibun Bank uses the mobile phone as its primary delivery channel.
Bank Systems & Technology February 13, 2009 Geoff Greenwade	Reduce Costs and Improve Performance With Green Banking Green Bank looks at green banking in three areas -- operational, technological and client acceptance.
The Motley Fool February 23, 2006	Free Checking Isn't Necessarily Good If you see a bank offering free checking, you should jump in and sign up, right? Not necessarily.
U.S. Banker November 2010 Alan Kline	Snap a Picture, Cash a Check? Not at My Bank Right or wrong, we want things to be quick and easy these days, and if a bank can t meet our demands we ll take our business elsewhere.
AskMen.com Alex Matjanec	Credit Card Fees Since being forced to change or limit the number of fees that they can charge customers, banks and credit card companies have started to tweak their tactics and introduce new ones to keep fees flowing and customers guessing.
Entrepreneur October 2005 C.J. Prince	Net Deposits Entrepreneurs have been slow to adopt online banking - with good reason. But some banks are trying hard to win them over.
The Motley Fool September 26, 2007 Mary Dalrymple	A Fool Screws Up Keep yourself from making this costly, foolish banking mistakes. Try: Direct deposit... More float... Electronic checkups... etc.