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CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance   |
Insurance & Technology
June 21, 2010
Nathan Golia |
Direct Auto Writers Top Traditional in Online Experience: Forrester Though auto insurers haven't been in the game as long as some other financial services firms, online-first companies like Progressive and Geico have effectively implemented best practices, a Forrester study says. |
Insurance & Technology
December 15, 2009
Anthony O'Donnell et al. |
4 Technology Solutions That Sizzle While insurers often are cautious in their adoption of emerging technologies, carriers are investing in four solutions -- cloud computing, mobile, analytics and social networking -- that are just too transformative to ignore. |
Bank Technology News
February 2002
Amy Newell |
Insurance Industry Enjoys Net Gains Although shopping for policies on the Web is easy, and thus commonplace, applying for and purchasing them online tends to be a chore. Here's a look at the current state of insurance websites and what they envision for the future... |
Insurance & Technology
October 5, 2009
Anthony O'Donnell |
Exigen Partners With Customer to Provide SaaS Core Systems Solution The solution is the result of a joint venture between Exigen Capital and Hollard Insurance to market a "business process utility" solution to the insurance industry. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
The Motley Fool
May 18, 2005
Matt Thurmond |
GEICO's Lean, Green Machine This insurance company is growing fast with the help of a lizard and a direct sales model. Investors, take note. |
Insurance & Technology
January 11, 2008
Nathan Conz |
Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
January 5, 2007
Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
CRM
February 1, 2008
Ryan Davis |
Market Focus: Professional Services -- Consultants Adapt to Changing CRM Landscape On-demand CRM remains an ongoing challenge, but social networking promises to be the real wild card. |
CRM
January 1, 2007
Kim Kobza |
SaaS and Web 3.0 Traditional development is a high-risk, high-cost response to the demand for customer interaction inherent in Web 2.0. But there are important examples where SaaS is already making its mark in the emerging demand for enterprise social networks. |
CRM
July 27, 2011
Leonard Klie |
Health Insurers Need to Improve Customer Relationships to Compete Accenture survey finds 80 percent of consumers expect healthcare insurance customer services to be easier and more convenient. |
Insurance & Technology
February 8, 2008
Tim Attia |
Agility in Product Development Can Improve Speed to Market Streamlining product development processes, building "product chassis" of common components, adopting agile enabling technologies, and modifying organizational structure to support product innovation all are ways to improve speed to market. |
Insurance & Technology
March 6, 2008
Catherine Stagg-Macey |
International Insurance IT Executives Continue To Invest, Priorities Vary International insurance IT executives in EUrope, Asia and Latin America will continue to invest in technology in 2008, but their spending priorities reflect unique challenges of their local markets. |
CRM
February 2010
Paul Greenberg |
The Shotgun Marriage of Sales and Marketing In this exclusive excerpt from the fourth edition of the industry bible, a legendary thought leader explains why the unification of sales and marketing is finally upon us. |
BusinessWeek
November 29, 2004
Suzanne Woolley |
Insurance: Take A Good, Hard Look Here's how the Spitzer investigations of the industry could affect you and how to handle insurance-related issues. |
CRM
July 2010
Lauren McKay |
CRM Is No Longer a Four-Letter Word Things started to change, however, with the emergence of software-as-a-service and on-demand offerings; mobile computing; and the application of data and business intelligence and analytics. |
Insurance & Technology
September 16, 2005
Anthony O'Donnell |
The Elusive Prize: Effective Cross-Selling Only a minority of insurers succeed in crossing lines of business to increase customer wallet share effectively. |
Insurance & Technology
April 15, 2010
Matt Josefowicz |
3 Factors Behind Carriers' Renewed Attention to Billing Insurers that do billing well reap huge operational and retention dividends -- while those that do it poorly end up with unnecessary costs and dissatisfied customers. |
Insurance & Technology
May 20, 2009
Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
CRM
August 1, 2009
J. David Lashar |
Servicing Software-as-a-Service Trade-Offs, Part 2 - The Technology Side: "The end of software" doesn't mean the end of software headaches. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
CRM
April 2010
J. David Lashar |
Customer Service Gets SaaSy The contact center can finally benefit from software-as-a-service. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
Insurance & Technology
March 26, 2010
Anthony O'Donnell |
The Hartford to Participate In ProspX Online Search and Sales Collaboration Platform The Web-based platform will give participating commercial insurance agents and brokers real-time access to information about The Hartford's expertise, the types of risks it insures and key contacts. |
Insurance & Technology
June 20, 2007
Peggy Bresnick Kendler |
Industry Leaders Discuss The Opportunity Of Web 2.0 By enabling a higher level of user empowerment, Web 2.0 tools promise to revolutionize business collaboration and consumer interactions in the insurance industry. But adoption has moved slowly. |
CRM
June 1, 2004
Joshua Weinberger |
Ensuring the Success of Insurance Companies The consensus is clear: When it comes to CRM, the insurance industry tends to lag compared to the bankers and investment types. |
Insurance & Technology
April 6, 2006
Deena M. Amato-McCoy |
Reaching New Product Heights By deploying rules-based engines that centralize enterprise data, carriers can streamline the information shared among internal departments and foster collaboration during the product design and introduction processes. |
Insurance & Technology
May 26, 2010
Anthony O'Donnell |
Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally. |
CRM
December 2014
Jim Dickie |
Coaching Solutions Guide Reps to Sales Success Innovation steps in where sales training leaves off. |
Pharmaceutical Executive
September 1, 2008
Matt Wallach |
The Salesforce Software Shift To remain competitive, pharmaceutical companies need a more cost-efficient, consumer-type sales and marketing model that includes multiple avenues for customer interaction. The smart way to CRM is through SaaS. |
Insurance & Technology
September 14, 2006
Maria Woehr |
One Charter to Rule Them All? Insurers, analysts and vendors are weighing the benefits and risks of the National Insurance Act of 2006 - a plan to adopt an optional federally chartered regulatory system - as well as the impact the federal regulation could have on IT systems. |
Insurance & Technology
October 7, 2005
Charles Babcock |
Real-Time World The appearance of straight-through processing (STP) in personal home and auto lines is a sign that automation is penetrating more deeply into insurers' operations. |
CRM
May 2012
Kelly Liyakasa |
Greater CRM Adoption Predicted A surge in cloud-based and multichannel customer interaction contributes to the uptick, but obstacles remain. |
Insurance & Technology
January 25, 2005
Cynthia Saccocia |
Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation. |
Insurance & Technology
February 1, 2006
Cynthia Saccocia |
Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts. |
The Motley Fool
July 8, 2004
Selena Maranjian |
Auto Insurance Rates Falling Rejoice -- your next car insurance bill may be smaller than you expected. |
CRM
December 2011
Leonard Klie |
SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology
August 7, 2008
Anthony O'Donnell |
Policy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities Interboro Insurance Co.'s policy administration replacement initiative was in key respects a classic case. |
InternetNews
December 20, 2006
Michael Hickins |
The Year of SaaSing Dangerously? This was the year that SaaS finally broke out of the small business-oriented, CRM silo to become a true force in the enterprise application space. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
November 26, 2003
Bisker & Saccocia |
2004 Insurance IT Spending To Increase...Slightly TowerGroup forecasts point to emphasis on closing the gap between IT spending and strategic business operations. |
Insurance & Technology
July 10, 2008
Brady Polansky |
Technology Must Be Seamless and Consistent Between Carriers Insurers have to enable Web services to agencies in a way that it becomes seamless. |
