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CRM
April 2015
Leonard Klie |
Text Takes Precedence as a Customer Service Preference A new generation of consumers prefers short message service to other ways to reach agents.   |
Bank Technology News
December 2007 |
Mobile banking: Are Texting Services Here to Stay or Not? Text-message banking isn't considered a killer app, but qualifies as the easiest road to launching mobile financial services. |
Bank Technology News
August 2009
Daniel Wolfe |
Traditional Texts Hang Tough in a Sea of Innovation While smart phones get exponentially smarter and app stores burst at the seams, banks and consumers are not only still using basic text messaging - the mode is maturing to mainstream status. |
CRM
July 16, 2015 |
CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers The integration allows lawyers to text clients with case updates. |
PC Magazine
July 13, 2005
David Murphy |
Text-Messaging Resources Take your SMS experience to the next level with these handy and (mostly) free services. |
PHONE+
October 21, 2009
Amanda Berkey |
Text Your Way to Marketing Success Here are some examples of how text messaging can be used to target and communicate with customers in a business-to-business setting. |
Bank Systems & Technology
May 26, 2010
Matt Gunn |
Chase Rolls Out Instant Action Text Alerts New SMS alert system notifies customers of low account balances and lets them instantly transfer funds. |
Bank Systems & Technology
August 24, 2010
Matt Gunn |
Bank of the West Launches Mobile Banking New SMS-based service available to Bank of the West online banking customers. |
Bank Technology News
March 2010
Daniel Wolfe |
Channel Surfing When Wells Fargo offered text-message banking services to both online and non-online banking customers in a recent offering, it revealed a major step in distinguishing mobile from Web banking, a goal long discussed and now being put into practice. |
CRM
July 22, 2015 |
HeyWire Joins the Interactive Intelligence Marketplace HeyWire's texting applications are now fully integrated with Interactive Intelligence's Customer Interaction Center. |
CRM
January 10, 2014
Meredith Flynn-Ripley |
Texting, UC, and More: The Future of Business Communication Trends and predictions for 2014. |
Entrepreneur
August 2007
Catherine Seda |
A Gr8 Way 2 Win Customers Get into your customers' pockets with SMS advertising. |
Bank Technology News
September 2008
John Adams |
Text, Set, Match As part of a promotion for its burgeoning mobile banking service, Chase gave away thousands of tickets to this year's US Open tennis tournament in New York City via a campaign that used mobile technology as a vital component. |
CRM
December 5, 2011
Judith Aquino |
Leads360 Introduces New Automated Text Message Capabilities Leads360 added automated text messaging to its offerings, allowing sales associates to automate the process of composing and sending text messages via the SPAM-compliant Short Message Service protocol. |
U.S. Banker
July 2007
Joseph Salesky |
Mobile-Phone Banking: Coming to a Bank Near You The mobile phone is moving beyond voice communication and is poised to change the landscape with mobile banking. |
PC Magazine
November 28, 2007
Alison Lapp |
Texting for a Cause Issue-oriented text messaging is on the rise. |
CRM
June 1, 2006 |
Statistically Speaking State and local IT spending is expected to grow... Call center agent positions within Mexico are expected to rise... The use of speech analytics applications will grow in the contact center... etc. |
| AskMen.com |
The Texting Age About two-thirds of all teens use text messaging, mostly due to its simplicity as well as the privacy of being able to communicate without being overheard. |
CIO
November 11, 2009
Jeremy Kirk |
New Markets: Apps That Use Your Phone to Fight Credit Card Fraud SMS service notifies customers when their cards are charged, helping them identify fraudulent transactions faster. |
Bank Systems & Technology
June 9, 2010
Penny Crosman |
Americans' Overall Cell Phone Use Dropping Overall mobile phone adoption dropped from 85% in 2009 to 74% in 2010, according to Javelin Research. But mobile-banking-friendly smart phone usage has grown 7%. |
Bank Systems & Technology
March 30, 2004
Cynthia Ramsaran |
Tripping Over Wireless Technology Banks move slowly toward adopting wireless technology as a channel and as an internal tool. |
Insurance & Technology
August 5, 2008
Nathan Conz |
Santam Launches Text-based Fraud Hotline Cape Town-based short-term insurer Santam launched a new fraud-reporting program that relies on SMS (short message service) text messaging. |
CIO
June 9, 2009
Gary Beach |
Text Messaging at Work Text messaging may drive top-line results, such as improving customer satisfaction. |
CRM
December 1, 2006
Jessica Sebor |
Companies 2 Customers: ILU As text messaging becomes a hot direct marketing channel, marketers must be careful that the message is helpful, not harassing. |
Bank Systems & Technology
August 8, 2008
Orla O'Sullivan |
Mobile Banking a Money Maker for U.K. Banks The U.K.'s top banks recently began charging customers for text alerts, typically the equivalent of $5 or $6 a month to subscribe to a message service from the bank plus 50 cents every time a customer requests information via text. |
Bank Technology News
September 2009
John Adams |
A Text Alert for Community Banks Crooks trick consumers into turning over personal information by sending dishonest text alerts to customers' mobile phones, often warning of fraudulent activity to mimic a security alert that an actual bank would send. |
Bank Systems & Technology
February 4, 2010
Penny Crosman |
17% of U.S. Adults Use Mobile Banking, Survey Finds Mobile web and SMS are the most common mobile banking technologies, but app-based banking will grow rapidly over the next 12 months, according to Luth Research. |
PC Magazine
November 30, 2004
John R. Quain |
The 411 on SMS Send a text query using SMS on a cell phone, and a text reply will provide address and phone number listings. That can amount to significant savings for people paying $1.25 to call 411. |
Bank Technology News
December 2007
Rebecca Sausner |
SMS Use Overtakes The Web at FNB South Africa's FNB Bank rolled out mobile banking in 1999. Soon, users of its SMS banking format will outnumber those customers using Internet banking. |
Bank Systems & Technology
December 1, 2006
Deena M. Amato-McCoy |
The Handheld Bank Financial institutions are tapping the potential of wireless networks and mobile devices to serve their customers. As a result, these solutions are helping banks to deliver critical account information and strengthen customer relationships. |
CRM
December 2010
Koa Beck |
Changing the Mobile Channel Mobile service is finally catching on with consumers of all ages -- but not everyone is embracing the same methods |
InternetNews
August 31, 2007
Mike Elgan |
Text Messaging On Steroids Joopz is a Web site that lets you send SMS text messages from a Web browser. |
Entrepreneur
July 2004
Amanda C. Kooser |
You Can Take It With You Use your mobile phone even while abroad. |
PC World
February 5, 2007
Cyrus Farivar |
Six Things You Never Knew Your Cell Phone Could Do Here are useful tips and tricks that you can teach even an old cell phone to do. |
Entrepreneur
January 2009
Kevin Manahan |
Meet A Forward-Thinker Before preteens and parents alike began using text messaging, Brian Levin was envisioning the potential for mobile services. In 2000, he co-founded Mobliss, a wireless media and marketing company, based on the idea that cell phones would eventually be used for more than just making calls. |
AFP eWire
July 24, 2013
Jenny Mitchell |
Why Won't They Reply To My Email? No, they're not ignoring you. They are living, working and playing through different communication channels. Email -- a "communications staple" of our office lives -- is much less important to young people. |
CRM
November 30, 2012
Leonard Klie |
FCC Clarifies Opt-Out Procedures for Text Marketing The commission says companies can send confirmations of opt-out requests. |
InternetNews
July 5, 2005
Susan Kuchinskas |
Live 8 Breaks Records for Interactive Tech Rock stars' messaging efforts harness the power of SMS to lobby world leaders. |
CRM
March 9, 2012 |
Personalized Priority Messaging Short message service provides key benefits for small and medium businesses. |
InternetNews
March 23, 2006
Nicholas Carlson |
Texting PayPal Payments Is PayPal's new SMS payment service relevant to consumers? |
PC Magazine
September 1, 2009
Jamie Lendino |
Send Free Text Messages Via E-Mail The person receiving the message still has to pay for these - but you won't have to, and that's what counts, right? |
InternetNews
November 22, 2004
Tim Gray |
Tegic Gets Smarter With Text Messaging Tegic Communications' latest smart text messaging system includes support for up to 45 languages. |
CRM
June 13, 2012
Judith Aquino |
ExactTarget Rolls Out MobileConnect Application The cloud-based application powers SMS alerts and mobile marketing messages. |
InternetNews
July 31, 2009 |
Apple Fixes iPhone SMS Vulnerability Apple pushes out an OS patch just one day after the texting vulnerability debuted at Black Hat. |
InternetNews
October 10, 2008
Judy Mottl |
Verizon Mulls Text Fee to Milk a Cash Cow While text messaging is booming, Verizon considers increased prices for bulk delivery. Will it send commercial customers running? |
Bank Systems & Technology
June 23, 2008
Paula Damiano |
New Javelin Study Finds Untapped Market for Mobile Banking There is a vast untapped market of potential mobile bankers, and banks may be missing out on a huge opportunity by targeting m-banking services only at online banking users. |
InternetNews
February 7, 2005
Michael Singer |
Macromedia's ColdFusion Looks Beyond the Web ColdFusion MX 7 has been re-architected with Java J2EE 1.4 and introduces interactions with mobile phones using short message service (SMS) text messaging as well as standard Web-based instant messaging clients. |
Bank Technology News
February 2009
Rebecca Sausner |
Will Coupons Kickstart Mobile Revenue? Visa and JP Morgan hope to send customers a coupon via SMS text messaging to encourage the use of mobile banking. |
InternetNews
February 6, 2004
Zachary Rodgers |
Wireless Watch The thumbs O' the Irish... Verizon brings NBA All-Stars to SMS... New platform for text sweepstakes... Ipsh! names a VP of ad sales. |
Bank Technology News
March 2003
John Carroll |
A U.S. Boom Lays in Wait A funny thing happened on the way to the wireless banking revolution in the United States -- only a handful of users showed up. |
