| Similar Articles |
|---|
 |
CRM
September 2012
Leonard Klie |
HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space.   |
CRM
December 2009
Donna Fluss |
Presence Is Accounted For Is unified communications the next disruptive technology for customer service? |
InternetNews
July 23, 2010 |
Enterprise SaaS Surges in 2010: Gartner Businesses are poised to spend more than $8.5 billion this year on cloud and hosted solutions. |
InternetNews
December 17, 2007 |
Web Phone Development Platform Takes Flight Silicon Valley start-up Ribbit Corp has unveiled a technology platform that will let developers put Web telephony in everything from business software to popular social network sites such as Facebook. |
InternetNews
October 22, 2008
Richard Adhikari |
IBM Takes Notes in the Cloud IBM begins offering its popular enterprise messaging and groupware client as a hosted service - but will it be able to compete? |
InternetNews
December 13, 2004
Erin Joyce |
Updating Voicemail for the IP Generation Communications and Voice over IP software provider Avaya is throwing voicemail a kind of birthday bash with an update of its IP telephony suite. |
CRM
December 9, 2015
Sam Del Rowe |
Telecom Solution Vendor Flowroute Partners with SmartNode Maker Patton The new partnership brings Flowroute's innovative communications solutions to Patton's router and controller products, helping businesses marshal telecom resources to improve the user experience. |
CRM
April 2010
J. David Lashar |
Customer Service Gets SaaSy The contact center can finally benefit from software-as-a-service. |
CRM
April 1, 2007 |
Statistically Speaking Worldwide revenues for CRM solution providers hit $8.4 billion in 2006... BI platform revenue will rise 10% in EMEA in 2007... 38% of consumers in 2006 said that they would never want to receive commercial text messages under any circumstance... etc. |
CRM
December 2011
Leonard Klie |
SMB Hosted CRM Market Set to Triple by 2015 Rapid growth in the SaaS CRM market is paving the way for Social CRM adoption, according to new research from AMI-Partners. |
InternetNews
March 27, 2009
Alex Goldman |
IDC Eyes SaaS Opportunities SaaS has definitely established itself in niche areas, but IDC explains why it has much broader potential. |
CRM
September 1, 2009
David Myron |
CRM Bucks the Downward Financial Trend The CRM industry grew 12.5 percent in 2008, to $9.15 billion. |
InternetNews
November 18, 2010 |
Looking at the Advantages of a True Saas Solution As demand for cloud services grows, many established vendors are selling old wares as new. |
InternetNews
September 17, 2010 |
Appirio CloudWorks Targets SaaS Interoperability New offering from enterprise service provider Appirio aims to break down "SaaS silos" to enable businesses to switch from one cloud provider to another at minimal cost. |
InternetNews
June 9, 2010 |
Why SMBs Should Embrace Hybrid Computing A mixture of on-premise software applications combined with other apps and services based in the cloud can help SMBs save money and still maintain control and security of their most important data. |
CRM
August 2012
David Myron |
Where Are CRM Investments Going? The CRM industry is continuing its climb. Various factors are contributing to this growth, such as investments in social, mobile, and analytical applications. The biggest investments, however, are still in software as a service. |
InternetNews
October 29, 2010 |
Cloud Computing Survey Has an IT Focus The Appirio-sponsored survey of IT decision-makers, highlights both cloud computing's potential and misconceptions that could be limiting its wider adoption. |
InternetNews
January 29, 2008
David Needle |
Can't We All Just Communicate? At DEMO, new products and services use the Web to advance communications. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
CRM
September 30, 2011
Leonard Klie |
U.S. SMB SaaS CRM Market Set to Triple by 2015 Rapid-growth in the SaaS CRM market is paving the way for social CRM adoption. |
CRM
February 1, 2008
J. David Lashar |
Are You Ready for SaaS? Are you ready for SaaS? Here's a look at functionality, data conversions, and systems integration. |
Fast Company
Pavithra Mohan |
If You Still Check Your Voicemails, Apple May Have Siri Transcribe Them The company is piloting a service called "iCloud Voicemail" that would have Siri transcribe your voicemails. |
CRM
August 1, 2009
J. David Lashar |
Servicing Software-as-a-Service Trade-Offs, Part 2 - The Technology Side: "The end of software" doesn't mean the end of software headaches. |
InternetNews
December 4, 2009 |
Enterprises Prefer Private Clouds: Gartner At least, that's for the next several years. But further out, the industry researcher sees even more shifts in the nascent cloud computing market. |
CRM
September 2011
Brittany Farb |
Cloud Expected to Keep Rising SaaS revenue will surpass $21 billion by 2015 |
InternetNews
August 21, 2006
Michael Hickins |
Study: SaaS Adoption Accelerating A new study from Aberdeen Group shows that companies of all sizes have begun adopting SaaS in order to get solutions implemented more quickly, achieve faster ROI and lower their IT costs. |
CRM
December 2013
Esteban Kolsky |
The Digital Transformation of CRM When the world is changing, businesses must do the same. |
InternetNews
August 17, 2010 |
Wall Street Hopes Salesforce Stays Hot The on-demand CRM and business applications provider is trading at a rarefied price and, thus far, its sales and earnings have justified the lofty valuation. |
InternetNews
December 20, 2006
Michael Hickins |
The Year of SaaSing Dangerously? This was the year that SaaS finally broke out of the small business-oriented, CRM silo to become a true force in the enterprise application space. |
InternetNews
August 19, 2010 |
Salesforce Q2 Sees SaaS Paying Off The company roars past analyst expectations on customers flocking to the cloud. |
InternetNews
March 2, 2009
Richard Adhikari |
Microsoft Broadens Cloud Appeal at CeBIT Microsoft is rounding out its online productivity offerings - pitting it against perennial rivals. |
CRM
July 2012
David Myron |
CRM Moves to an Outside-In Approach Organizations must put customers first -- especially when making changes to their staffing structure, processes, or technology. Doing so will mark the beginning of your outside-in strategy. |
InternetNews
June 13, 2006
Clint Boulton |
Oracle Busts a CRM (On Demand) Move Oracle added a new weapon to fight Salesforce.com and SAP in the battle for on-demand customer relationship management software, acquiring software maker Telephony@Work for an undisclosed sum. |
The Motley Fool
October 31, 2008
Austin Edwards |
A Surprise Cloud-Computing Powerhouse Here's why one venture capitalist is snapping up shares in cloud computing companies. |
InternetNews
February 20, 2009
Richard Adhikari |
Gartner Warns on SaaS's Hidden Costs Think SaaS is cheap and quick to deploy? One analyst says that might not be the case. |
CRM
August 2010
Lauren McKay |
On the Scene: Sage Insights '10 -- Sage Succumbs to Cloud Computing One of the last vendors to dive into on-demand, Sage partners with Amazon.com for SalesLogix Cloud. |
InternetNews
April 14, 2008
Kenneth Corbin |
Salesforce, Google Extend Flights on The Cloud Salesforce.com announced today that it will offer its suite of customer relationship management applications to businesses through the Google Apps cloud-hosting platform. |
CRM
June 1, 2004
David Myron |
Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market. |
IEEE Spectrum
January 2011
James Middleton |
Voice Over IP: Setting Phone Service Free How Ma Bell's cash cow became a free software app |
InternetNews
December 15, 2005 |
On-Demand Software Not a Total Solution On-demand or software-as-a-service will continue to disrupt traditional software models, industry watchers said. |
Commercial Investment Real Estate
Jul/Aug 2011
Dennis LaMantia |
Long-Distance Logic Creigh A. Bogart and other CCIM members are using VoIP programs like Skype and Web-based applications such as Google Voice to supplement their landlines and cell phones. In the process, they're saving time and money. |
InternetNews
April 22, 2010 |
SaaS Model Reshaping Traditional Data Centers Top IT executives discuss how the software-as-a-service model has upended the traditional approach to data-center management, placing increasing importance to interoperability throughout the stack. |
InternetNews
September 18, 2009 |
Google: Apple Nixed Voice App In a letter to the FCC, Google says Apple rejected its Internet phone application, contradicting the iPhone maker's earlier statement that it was still reviewing Google Voice for sale at the App Store. |
T.H.E. Journal
March 2005
Dan Young |
VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education. |
InternetNews
July 27, 2010 |
SaaS to Continue Enterprise Surge: Gartner Latest forecast from IT market research Gartner projects that businesses will continue their transition to service-oriented computing over the next four years. |
InternetNews
November 9, 2007
Larry Barrett |
IBM's Secret SaaS IBM needs to adapt to the SaaS model that's changing the way customers buy, access and share communications software. |
InternetNews
December 22, 2008
Richard Adhikari |
IT in Transition: Virtualization, SaaS Soared in '08 This year, enterprises coped with growing needs and dwindling budgets by turning to some recent arrivals on the software landscape: virtualization, SaaS and the cloud. |
CIO
December 21, 2012
Lauren Brousell |
Mobile App Helps the Harried Sales Rep Siri has a cousin: Sophia is a voice-recognition app that helps on-the-go sales representatives handle record keeping chores. |
InternetNews
June 24, 2009
Alex Goldman |
Oracle's Ellison Talks Big on Cloud Computing Oracle's CEO sees his company as a major player in on-demand, SaaS, the cloud - and more. |
InternetNews
May 2, 2005
Jim Wagner |
Avaya Joins Web Services, VoIP Avaya officials want companies to think intelligently about integration to take advantage of telephony advances. |
