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InternetNews
July 22, 2009
Christopher Saunders |
Amazon Snaps Up Zappos.com for $847M The aims to deal give Amazon control of a fast-growing, well-regarded, Web 2.0-savvy e-tailer.   |
BusinessWeek
December 30, 2009
Christopher Palmeri |
Zappos Retails Its Culture The online shoe seller is marketing its playful, customer-friendly model to other businesses |
Inc.
September 2006
Max Chafkin |
How I Did It: Tony Hsieh, CEO, Zappos.com Tony Hsieh is at the helm of Zappos.com, a company that had sales of $252 million in 2005. |
Inc.
May 2009
Max Chafkin |
10 Questions for Tony Hsieh Zappos.com founder Tony Hsieh answers questions about his favorite part of the day, improving skills and more. |
BusinessWeek
December 5, 2005
Kimberly Weisul |
A Shine On Their Shoes Zappos.com's blue-ribbon customer service is winning market share in the shoe business. |
Inc.
May 2009
Max Chafkin |
The Zappos Way of Managing How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut - and one of the most blissed-out businesses in America. |
The Motley Fool
July 23, 2009
Andy Louis-Charles |
Amazon.com Tries Zappos On for Size The decision by private shoe seller Zappos to sell itself to Amazon.com may have been driven by the impatience of their venture capital investor, and a desire to maintain the corporate culture. |
CRM
July 1, 2009
Lauren McKay |
Whuffie Doesn't Grow on Trees Forget money: Trust, transparency, and value represent today's social currency. |
Entrepreneur
March 2009
Sara Wilson |
Build a Billion-Dollar Business Here's an inside look at how two successful businesses started from zero and went to $1 billion. |
Search Engine Watch
October 23, 2008
Sage Lewis |
Zappos + Twitter = Innovative Success! Most companies use Twitter as a PR machine, covered in a thin veil of down-home personalization. But Zappos' CEO exposes a deep level of intimacy and behind the scenes information. That's how they connect with their audience, and get links as a result. |
CRM
June 2010 |
What You Are Is Who You Are On January 3, 2009, Zappos.com Chief Executive Officer Tony Hsieh posted Your Culture Is Your Brand, a now-famous message on the company's blog. |
CRM
October 1, 2009
Lauren McKay |
Mistaken Metrics They say you can't manage what you can't measure. But what if you're using the wrong ruler? |
Fast Company
August 2005
Alan Deutschman |
Go Long, Young Man Reviewing a report from 2004 about Amazon.com founder Jeff Bezos' vision. |
CRM
September 1, 2009 |
The 2009 CRM Market Awards: The 2009 Influential Leaders In the age-old battle between dreamers and visionaries, visionaries win out every time. The eight individuals honored this year may not be the biggest names in CRM-well, not all of them, anyway-but there's no doubt each one sports a powerful vision. |
HBS Working Knowledge
June 3, 2015
James Heskett |
Who Needs a Boss? Is the Time Right for Self-Management? Zappos.com is giving workers the authority to manage themselves, a program called "Holacracy." It's the latest attempt at introducing self-management. |
CRM
July 2009
Tsai & McKay |
Required Reading: Cashing In On Social In her book, "The Whuffie Factor," Tara Hunt talks about how spending your whuffie can take you much further than money ever could. |
CRM
September 2010
David Myron |
Has Our Technology Exceeded Our Humanity? The concept of running your company like a well-oiled machine is fine when it comes to streamlining processes and technologies, but don't lose sight of the importance of the human element. |
CRM
June 2010 |
Cutting the Community Facing a difficult economic outlook, Zappos.com handled a critical cutback with astonishing transparency. |
The Motley Fool
June 5, 2008
Morgan Housel |
Get Paid to Quit Your Job Online retailer Zappos.com's innovative way to filter out subpar employees might seem completely backwards at first. It simply pays them to quit. |
CRM
February 2011
Juan Martinez |
Go Beyond Facebook and Twitter Engage customers with empathy online and offline, advises Social Nation author Barry Libert |
Fast Company
October 2010
Jeff Chu |
Tony Hawk Talks Business in His New Book Nobody has ridden skateboarding to moguldom like Tony Hawk, who traces his unlikely journey in a new book, How Did I Get Here? The Ascent of an Unlikely CEO. |
Fast Company
John Paul Titlow |
210 Zappos Employees Respond To Holacracy Ultimatum: We're Out What would you say if your boss told you wouldn't have a boss anymore? No, you're not fired. Your organization is just redistributing power, eliminating managers and job titles. Sound crazy? The concept, known as Holocracy, is gaining steam at some reputable companies. |
CRM
June 2010 |
Employing a Community How Zappos.com became a billion-dollar company - by delivering happiness, an exclusive excerpt from the new book by Zappos.com Chief Executive Officer Tony Hsieh. |
BusinessWeek
December 8, 2003
Timothy J. Mullaney |
Deck The Halls With High-Speed Access A spike in broadband use could help e-tailers clean up this holiday season |
Inc.
May 2009
Jason Del Rey |
The Inc. Ticker A roundup of entrepreneurs making headlines this month, including Zappos's Tony Hsieh, Aretha Franklin, and Josh Freese of Devo. |
Inc.
September 2007
Susan Greco |
A World Without Bestsellers There's strong evidence that on the Internet, a whole new strategy of selling is needed. The old 80-20 rule, that 80 percent of a company's sales come from the top 20 percent of its products, no longer seems to apply online. |
