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CRM
June 2014
Leonard Klie
Ovum Expects Home-Based Agents to Soar by 2017 The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market. mark for My Articles similar articles
The Motley Fool
January 31, 2005
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. mark for My Articles similar articles
CRM
January 2007
Coreen Bailor
Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model. mark for My Articles similar articles
CRM
January 2004
Jason Compton
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? mark for My Articles similar articles
The Motley Fool
April 7, 2004
Selena Maranjian
Tough Times for Real Estate Agents The housing market is still booming, but all isn't rosy for agents. mark for My Articles similar articles
CRM
September 2007
Ian Jacobs
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. mark for My Articles similar articles
CRM
February 2003
Rochelle Garner
Just Desserts Rewarding and recognizing contact center agents is as much science as it is art. mark for My Articles similar articles
CRM
June 2005
Bailor et al.
100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100. mark for My Articles similar articles
CRM
May 2008
Christopher Musico
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. mark for My Articles similar articles
CRM
June 2015
Garrison Wynn
The Call Center: Talk About Issues! Three observations on keeping -- and cultivating -- agent talent mark for My Articles similar articles
CRM
July 2013
Barton Goldenberg
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. mark for My Articles similar articles