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CRM
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Marketing Hype Mars the Customer Relationship Meeting expectations is the greatest challenge to customer service. mark for My Articles similar articles
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Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. mark for My Articles similar articles
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Keep Them Satisfied Financial advisors know that clients' feelings about money can have a dramatic effect on the financial plans that have been crafted so carefully for them. Their attitudes on insurance providers can also play a role. mark for My Articles similar articles
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Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. mark for My Articles similar articles
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When Customer Service Needs Fixing, Bring in the CIO Companies are turning to CIOs to lead customer-facing functions because of their expertise with business processes, enterprise data and social media. mark for My Articles similar articles
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The Black Hole of Customer Surveys Don't ask for feedback if you're not going to act on it. mark for My Articles similar articles