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CRM
June 1, 2009
Christopher Musico
Service and Social Media: You're Not Social (Enough) Communities and channels are rapidly expanding - and your company needs to at least know its place in all of them. mark for My Articles similar articles
The Motley Fool
February 6, 2007
Steven Mallas
Pitney Bowes Posting Profits Pitney Bowes produced good growth from continuing operations -- and the company has upped its quarterly payment for twenty-five straight years. That's definitely something for income investors to consider in conjunction with the decent yield. mark for My Articles similar articles
The Motley Fool
October 26, 2004
Rick Aristotle Munarriz
Bowes Takes a Bow Pitney Bowes, the leader in postage meters and other mailing services posted steady and true improvement as third-quarter revenue climbed by 7% while earnings per share rose by 16%. mark for My Articles similar articles
CRM
November 8, 2013
Ariel Utnik
Rethinking Customer Success and Loyalty in the Era of the Cloud Extend yourself beyond the reasonable to increase engagement. It's time to see every customer as an elite customer. It's time to go to the limits of what's reasonable -- or further. mark for My Articles similar articles
CIO
March 25, 2011
Michael Friedenberg
Three CIO Forums for Peer-to-Peer Resources CIOs find guidance from their peers to be of the highest value. Here are three forums where CIOs can connect with one another. mark for My Articles similar articles
CRM
October 2012
Leonard Klie
In High Tech, Social CRM Is All the Rage Technology vendors tap into social media and online communities to let customers serve one another. mark for My Articles similar articles
CIO
March 28, 2012
Michael Friedenberg
How CIOs Can Help Facilitate Systems of Engagement The CEO community is turning to CIOs to help accelerate revenue growth and deepen engagement with customers. mark for My Articles similar articles
CRM
July 2014
Denis Pombriant
Omnichannel Strategy Begins with Platform The technology that changed business is now being changed by business. mark for My Articles similar articles
CRM
October 2013
Woody Driggs
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. mark for My Articles similar articles
CRM
February 2011
Fluss & Rogers
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. mark for My Articles similar articles