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CRM June 1, 2009 Christopher Musico |
Service and Social Media: You're Not Social (Enough) Communities and channels are rapidly expanding - and your company needs to at least know its place in all of them. |
The Motley Fool February 6, 2007 Steven Mallas |
Pitney Bowes Posting Profits Pitney Bowes produced good growth from continuing operations -- and the company has upped its quarterly payment for twenty-five straight years. That's definitely something for income investors to consider in conjunction with the decent yield. |
The Motley Fool October 26, 2004 Rick Aristotle Munarriz |
Bowes Takes a Bow Pitney Bowes, the leader in postage meters and other mailing services posted steady and true improvement as third-quarter revenue climbed by 7% while earnings per share rose by 16%. |
CRM November 8, 2013 Ariel Utnik |
Rethinking Customer Success and Loyalty in the Era of the Cloud Extend yourself beyond the reasonable to increase engagement. It's time to see every customer as an elite customer. It's time to go to the limits of what's reasonable -- or further. |
CIO March 25, 2011 Michael Friedenberg |
Three CIO Forums for Peer-to-Peer Resources CIOs find guidance from their peers to be of the highest value. Here are three forums where CIOs can connect with one another. |
CRM October 2012 Leonard Klie |
In High Tech, Social CRM Is All the Rage Technology vendors tap into social media and online communities to let customers serve one another. |
CIO March 28, 2012 Michael Friedenberg |
How CIOs Can Help Facilitate Systems of Engagement The CEO community is turning to CIOs to help accelerate revenue growth and deepen engagement with customers. |
CRM July 2014 Denis Pombriant |
Omnichannel Strategy Begins with Platform The technology that changed business is now being changed by business. |
CRM October 2013 Woody Driggs |
Building a Consistent Customer Experience Focusing on employee engagement and culture will go a long way. |
CRM February 2011 Fluss & Rogers |
How to Listen to the Voice of the Customer in a Multichannel World Contact centers and enterprises in general should interact with customers in their channel of choice, either in real time or periodically. These solutions need to create, issue, collect, and analyze feedback through multiple channels, including IVR, Web, social media, email, SMS, and live calls. |