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InternetNews
January 16, 2007
Ed Sutherland |
Verizon's $2.7B Wireline Spin Off Verizon Communications said today it will spin off 1.5 million wireline accounts in Maine, New Hampshire and Vermont, merging the business with rural telecom provider FairPoint Communications.   |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
| PHONE+ |
M&A Impact on Agent Contracts Attorney Ben Bronston describes how carrier consolidation impacts agents' revenue streams. The best way to protect yourself is to negotiate your key agreements with the help of an experienced telecom lawyer on the front end. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
The Motley Fool
January 29, 2009
Mike Pienciak |
Don't Hang Up on FairPoint Rural telco FairPoint Communications just can't catch a break. But don't give up on them yet. |
| PHONE+ |
Q&A With Deltacom Channel Chief Ken Royer An interview with Ken Royer, vice president of alternate channels for Deltacom, about his plans for the company's indirect sales channel. |
The Motley Fool
January 31, 2005 |
Working With Real Estate Agents Approach the relationship sensibly, and you'll both be happier. |
| PHONE+ |
tw telecom Relaunches Partner Program Four years after acquiring its first agent program with the purchase of Xspedius in 2006, tw telecom in 2010 it relaunched its program, changed some of the rules of engagement and is investing in more support for agents. |
PHONE+
December 22, 2009 |
What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
PHONE+
Michael Murphy |
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. |
PHONE+
December 30, 2009
Liu & Crowe |
Contracts: What Are the Basic Components of an Agent Agreement? A well-drafted agreement will define the rights and responsibilities of the parties involved, so as to minimize the risks that come from uncertainty and misunderstandings. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
PHONE+
December 28, 2009
Cara Sievers |
The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
PHONE+
October 6, 2009
Kelly M. Teal |
FairPoint Close to Bankruptcy, Back Office to Blame The chances of FairPoint Communications Inc. not filing Chapter 11 grow bleaker as FairPoint continues to struggle with unhappy customers, state regulators and money woes. |
The Motley Fool
May 10, 2011
Isac Simon |
Frontier Communications Is Recovering After the Asset Buy It seems the company has recovered after acquiring Verizon's assets. |
PHONE+
January 12, 2010 |
Can An Agent Survive on Referrals Alone? Referrals can be a great way of building a business and should be a part of any sales process, but a business will not be able to grow on referrals alone. |
PHONE+
February 17, 2010
Khali Henderson |
Q&A With TelePacific Channel Chief Ken Bisnoff TelePacific Communications announced in early January that Ken Bisnoff has retaken the reins of the CLEC's TelePartner program, following the resignation of Justin Chris-Tensen |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
The Motley Fool
November 9, 2010
Anders Bylund |
Frontier Is Fixing Verizon's Problems You can't beat Frontier's dividend-paying power with a stick. |
PHONE+
December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
PHONE+
February 17, 2010
Neil S. Ende |
The Danger of Termination Clauses in Agent Agreements Most carrier agency agreements have been unclear at best and one-sided and oppressive at worst. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
| PHONE+ |
Q&A With Lightyear Channel Chief Kevin Parker A PHONE+ interview with Kevin Parker, vice president of sales for Lightyear Network Solutions, about his plans for the company's indirect sales channel. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
The Motley Fool
May 13, 2009
Anders Bylund |
No Verizon Gain Without Shareholder Pain Why'd you have to go and be so complicated, Verizon? |
PHONE+
September 18, 2009
Khali Henderson |
Q&A With New Edge Network's Channel Chief JR Cook New Edge Networks, a business communications unit of EarthLink Inc., (ELNK), announced in August that channel veteran J.R. Cook has joined the company as managing director. |
The Motley Fool
July 16, 2010
Eric Bleeker |
Buy, Sell, or Hold Frontier Communications? Should dividend-focused investors be looking to Frontier as an all-star candidate for their portfolio? Is a dividend of this size sustainable? To discern this, here's a list of reasons to buy, sell, or hold Frontier Communications. |
PHONE+
December 30, 2009
Sievers & Henderson |
Compensation: How Is an Agent Paid? For an agent, the conventional boss/employee relationship and the regular paycheck fall by the wayside to make room for more sophisticated, and sometimes complicated, monetary arrangements. |
PHONE+
January 25, 2010
Cara Sievers |
Survey Sheds Light on Indirect Channel Compensation As the country awaits an economic rebound, channel partners in the communications industry reported fairly steady revenue streams and a positive outlook on growth. |
PHONE+
September 14, 2009
Cara Sievers |
The Softer Side of PRM Telecom's indirect channel, vendors and their partners continue to see value in building and nurturing their relationships outside of mass e-mails, order submission platforms and partner portals. |
PHONE+
December 30, 2009
Khali Henderson |
What Should an Agent Look for in a Partner Program? As an agent, you must evaluate many criteria before entering into a distribution agreement with carrier or master agency -- both about the supplier and its partner program. Here are some tips to get you started. |
The Motley Fool
August 23, 2010
Greer & Early |
Big Dividends, Big Risk? Two Motley Fool analysts discuss solid telecom dividend payers. |
PHONE+
May 1, 2009 |
Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers. |
The Motley Fool
February 16, 2007
Dan Caplinger |
Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you. |
| PHONE+ |
Channel Partners Asks: What Is Your Business Goal for 2011? A focus on business growth for 2011 is the major theme. |
PHONE+
January 29, 2010
Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
The Motley Fool
October 3, 2011
Dan Radovsky |
Flying Under the Radar for Value ADTRAN, a builder of equipment that carries information on that "last mile" of a communications network, is an unfamiliar company may be just the ticket for a solid value investment. |
PHONE+
September 17, 2009
Khali Henderson |
Business Cable TV Now Available to TWC Agents Now, agents in the Time Warner Cable Business Class Partner Program can offer small and medium businesses Internet, phone and TV on a single bill. |
BusinessWeek
March 17, 2011
Roben Farzad |
Is Verizon's Bet on FiOS Paying Off? Verizon says the high-speed fiber network is profitable, but questions are springing up, and proposed price increases could be a turnoff. |
PHONE+
June 22, 2009
Khali Henderson |
Global Crossing's Double Team In the first half of 2009 Global Crossing Ltd. (GLBC) recruited not one but two executives to lead its indirect sales team and revamped its partner playbook. |
PHONE+
October 23, 2009
Khali Henderson |
Q&A With Broadview Channel Chief Chris Eldredge Broadview Networks' new executive vice president of alternate channels and carrier sales discusses his plans for their indirect sales channel program. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
CRM
November 15, 2004
Jason Compton |
How to...Train and Manage Multichannel Agents Not all agents are ideal for a demanding multichannel role, but these five steps will help contact center managers find the right agents, and give them the tools they need to make each phone call, email, and chat session a top-notch experience. |
The Motley Fool
July 21, 2010
Sean Sun |
Stock Cheat Sheet: Frontier Communications Frontier is small-town USA's leading telecom company. Get to know it here in less than five minutes with this cheat sheet. |
The Motley Fool
February 23, 2011
Tim Beyers |
Frontier Communications Shares Plunged: What You Need to Know Shares of Frontier Communications fell as much as 16% after reporting fourth-quarter results that disappointed Wall Street. |
PHONE+
January 26, 2010 |
Ethical Dilemmas in the Channel, Part 2 Should agents share commissions with customers? |
