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InternetNews November 15, 2010	Facebook Messages, the Next Step Beyond Email? Facebook unwraps a new system for collecting online communications in one unified format.
CIO May 29, 2009 C.G. Lynch	Google Wave: A New Kind of Mega-Application Google's newly unveiled Wave may be called a communication and collaboration tool, but it's much more than that.
InternetNews August 3, 2010	Social Networking Activity Soars: Nielsen Visiting and participating on social networking sites such as Twitter and Facebook has eclipsed email as the top online activity, according to the latest Internet usage study by Nielsen.
Search Engine Watch October 12, 2009 Ron Jones	Google Wave 101 Check out Google's new real-time platform combining instant messaging, e-mail, document creation, and collaboration.
InternetNews May 19, 2010	Google Wave Now Taking All Comers In one of the first announcements coming out of Google's annual I/O conference, the Wave collaboration and communications service is now open to the general public.
CRM October 2010 Koa Beck	The Crash of Google Wave Google beaches its innovative collaboration engine.
InternetNews August 5, 2010	Google Wave Washes Out Google Wave, the technology once heralded as a replacement for email, IM and other forms of Internet-based office collaboration, has been sunk.
InternetNews May 29, 2009 David Needle	Google's Wave: 'Rethinking How People Work' Wave is a browser-based, online communications environment that combines features of e-mail, instant messaging and collaboration software.
CRM February 2010 Jessica Tsai	Google Wave Makes a Splash in CRM Google Wave isn't the first to wade into real-time collaboration, but the tsunami of buzz may drown the competition.
ONLINE Jan/Feb 2011 Jill O'Neill	Feature: Communication Google Style: Interactivity and Trust Communication tools and services such as Gmail, Google Reader, Google Buzz, Blogger, are gradually being tweaked and re-engineered in the interests of greater fluidity and immediacy in capturing, sharing, and discussing content.
The Motley Fool March 2, 2004 Mark Mahorney	IM Convergence Heats Up Instant messaging is quickly becoming a profitable information hub.
The Motley Fool August 9, 2010 John Keeling	The Real Story Behind Google's Product Failures Success could rise from the ashes of two recent flameouts.
InternetNews June 17, 2010	Wrestling with Enterprise 2.0's ROI Is it possible to quantify the benefits of Enterprise 2.0 technologies?
Information Today September 1, 2011	CIOs Surveyed Say Workplace Communication Will Favor Real-Time Tools More than half (54%) of chief information officers interviewed recently said real-time workplace communication tools will surpass traditional email in popularity within the next 5 years.
Information Today November 20, 2008 Erik Arnold	Windows Live Surprise--Microsoft's Disparate Strategies Come Together According to Microsoft, Windows Live seeks to become a destination site that integrates email, instant messaging, photos, and online storage with social networking features.
CRM September 1, 2009 Christopher Musico	The 2009 Rising Stars - Google Riding the cloud-computing wave.
The Motley Fool September 22, 2008 Anders Bylund	Cisco's Focused Buyout Binge The recently closed buyout of email and calendaring software expert PostPath was a small but significant instant upgrade to Cisco's collection of business-ready software as a service collaboration software.
The Motley Fool February 9, 2010 Rick Aristotle Munarriz	Google's Sweet Revenge Big G may be readying a social upgrade for Gmail.
InternetNews September 29, 2009	Google Ready to Let Testers Ride 'Wave' Google's collaboration and messaging service is ready for up to 100,000 testers.
The Motley Fool November 21, 2010 Gabriel Perna	Facebook's Value Potential Comes Down to Revenue Analysts see the potential for a big IPO, but a public Facebook could still trend toward Google highs or Yahoo! Lows.
Fast Company John Paul Titlow	Google Wants To Fix Your Work Email Nightmare Starting today, Google's popular Inbox app will start to become available to companies using Google Apps, according to TechCrunch.
Fast Company September 1, 2007 Robert Scoble	The Next Email Why Twitter will change business communications -- the service mixes contacts, instant messaging, blogging, and texting, and it's poised to make email feel as antiquated as the mimeograph.
InternetNews November 10, 2005 Tim Gray	IM Use Is Surging, Says (IM Provider) AOL The popularity of instant messaging continued to grow this year, as many Americans embraced the technology both for personal and business purposes, according to a new survey.
The Motley Fool June 5, 2009 Tim Beyers	These Tech Stocks Will Make Me Rich Week 43 of one Motley Fool analyst's real-money investment in five technology stocks. How's he doing?
AFP eWire January 10, 2005	Instant Messaging: The Next Online Donation Tool? Even though you're probably not maximizing the potential of email with donors, are you recognizing that IM and mobile text messaging is rapidly catching up to email in usage?
BusinessWeek November 18, 2010 Brad Stone	Dear E-Mail: Die Already. Love, Facebook Facebook is trying to change the messaging game with its new service.
AFP eWire July 24, 2013 Jenny Mitchell	Why Won't They Reply To My Email? No, they're not ignoring you. They are living, working and playing through different communication channels. Email -- a "communications staple" of our office lives -- is much less important to young people.
CRM September 1, 2011 Brittany Farb	Email Marketing Remains a Key Tactic for Retailers Retailers are more focused on using email for marketing programs to promote their social communities than for social sharing.
Popular Mechanics February 9, 2010 Jeremy Repanich	5 Things You Need To Know About Google Buzz There are two ways to launch a social networking site. Here;s the one search engine giant Google picked with Tuesday's launch of Google Buzz.
Information Today June 12, 2008	Newstex Launches NewsTwits, a Twitter-Based Newsfeed Newstex announced NewsTwits, a new product that delivers Twitter content as a newsfeed to information providers and enterprise customers.
Insurance & Technology February 10, 2010	Google Takes on Facebook with New Social Networking Site Google's decision to start a social networking site called Buzz pits the Internet navigator directly against Facebook and Twitter, U.S. analysts are saying.
The Motley Fool February 28, 2005 Alyce Lomax	AIM's New Outlook AOL ties its popular instant messenger product to Microsoft's Outlook Express. Time Warner investors who track the AOL unit's fortunes might hope that it has more up its sleeve to further integrate its products in a way to give its products more pull with Internet users.
PC Magazine February 12, 2010 Dan Costa	Google Buzz: More Social Clutter or Less? I don't need another social network, but I would kill for simple friend manager with some solid privacy controls.
Fast Company July 1, 2007 Doug Beizer	Email Is Dead ... But communication isn't. Reuters, Capital One, and Union Bank reclaim productivity by rethinking the inbox.
The Motley Fool September 2, 2009 Anders Bylund	Will You Forgive Google's Failure? Google's popular Gmail service suffered 100 minutes of flaky or nonexistent service, a too-long moment of silence for many of Gmail's 37 million users.
Search Engine Watch October 5, 2009 Erik Qualman	Is Google a Social Media Company? In the future, we won't search for products and services: they'll find us via social media. Perhaps Google's stiffest competition in the immediate future isn't Bing and Yahoo, but rather it's the likes of Wikipedia, Twitter, and Facebook.
The Motley Fool August 10, 2005 Shruti Basavaraj	Aiming for the Top in IMs Yahoo! and Google are finding ways to jazz up the world of instant messaging, boosting ad revenue.
Inc. April 1, 2010	How One Entrepreneur Uses Google Wave Daniel Tenner of Woobius uses the software to collaborate with colleagues.
InternetNews October 16, 2009	Twitter vs. Facebook Analysis: What Users Want Ad network breaks out interest in news versus interest in 'what's cool.'
Entrepreneur May 2009 Francine Kizner	The New Era of IM Instant messaging has come a long way since the days of in-network AIM chatting.
CRM January 11, 2012	Mutare Refines its Enterprise Notification System The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
Wall Street & Technology January 23, 2007 Cory Levine	Reuters Enhances IM To keep up with user demand, London-based Reuters has released version 6.0 of its Reuters Messaging service. The new version features several upgrades to keep financial professionals in collaboration with their essential contacts.
InternetNews November 11, 2008 David Needle	Picture This: Video for Gmail Google adds both video and voice features to its Gmail service.
The Motley Fool March 14, 2005 Alyce Lomax	Blackberry Takes a Message Research in Motion's Blackberry makes it easier for its users to IM. What does it mean for investors?
Financial Advisor July 2011 David Lawrence	Learning To Socialize Integrating social media into your advisory practice takes careful evaluation to get the most from what it has to offer.
CRM August 10, 2012 Jesse Noyes	Seven Steps for a Social Contact Strategy When it comes to sales, establishing trust is key.
CRM June 22, 2011	VerticalResponse Launches New Social Media Tools to Extend Email Marketing Campaigns VerticalResponse, a provider of self-service email marketing software, online survey, and direct mail marketing solutions for small businesses, today debuted its next-generation social sharing tools that provide deeper integration between email marketing and social media.
The Motley Fool September 22, 2009 Rick Aristotle Munarriz	Is Yahoo! the New Facebook? Yahoo! is reportedly kicking off a new ad campaign that focuses on the site's customized features.
CRM October 2, 2012	Nimble Updates Its Social Relationship Manager Adds social context to your contacts, including a Gmail widget and foursquare integration.
CRM August 3, 2012 Carrie Scott	Reinvigorate Email Marketing Marketers need to focus on new methods of engagement to combat declining ROIs and deliverability.