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BusinessWeek December 30, 2009 Christopher Palmeri	Zappos Retails Its Culture The online shoe seller is marketing its playful, customer-friendly model to other businesses
Inc. May 2009 Max Chafkin	The Zappos Way of Managing How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut - and one of the most blissed-out businesses in America.
CRM September 1, 2009 Lauren McKay	The 2009 Influential Leaders - The Casual Cobbler Taking the reins in 2000, Tony Hsieh restructured Zappos.com not from the ground up, but rather from the inside out, with a focus on the company's internal culture.