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Wall Street & Technology
February 4, 2005
Jim Middlemiss |
Outsourcing: Captive Sites The newest outsourcing trend is the building of captive sites, in which brokerage firms essentially expand their operations, taking on their own space and employees in a foreign country rather than using the services of a third-party service provider.   |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
CIO
August 5, 2014
Stephanie Overby |
IT Outsourcing Customers Mad as Hell, Ready to Walk IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to a recent survey. |
Global Services
June 10, 2008
Shyamanuja Das |
Outsourcing to India: 1998 Vs. 2008 If you want to offshore to India for the same reasons some of your peers did in 1998, then do so at your own risk. |
Global Services
September 30, 2008
Imrana Khan |
Staff Turnover in Indian BPOs Surge to Record High The $11 billion Indian Business Process Outsourcing industry - slated to reach $30 billion by 2012 and which employs over 700,000 people - has become a monster to manage. |
InternetNews
April 6, 2004 |
Overall March Job Cuts Lowest In Nine Months In its monthly job-cut report released today, global outplacement firm Challenger, Gray & Christmas, said the March figure is 12% lower than the 77,250 cuts in February and is 20% lower than the 85,396 cuts announced in March a year ago. |
Global Services
May 28, 2008
Imrana Khan |
Number of Layoffs in the U.S. Touches a 19-Month High Interestingly, the ever-blamed outsourcing became the reason for only 3,576 job cuts in the country. Market conditions, business closing, cost cutting, restructuring, demand downturn and bankruptcy were the major reasons of job cuts in April 2008. |
Global Services
June 20, 2007 |
71,115 Job Cuts in May May was the second consecutive month when job cuts were more than those in the same period last year. Yet outsourcing only accounted for 300 of the over 70,000 lost jobs. |
Global Services
November 29, 2007 |
The Future of Captive BPOs The future of offshore captive units is not at any risk; nor will captives vanish from the Business Process Outsourcing. |
Global Services
October 27, 2008
Imrana Khan |
The Uncertain Global Economy A recent survey conducted by AMR Research with support from Global Services reveals that outsourcing sector will see minimal impact of the financial turmoil. |
Global Services
December 4, 2008
Andrew Efstathiou |
Revisiting Bank Sourcing in Troubled Times Can banks aggressively reduce cost with limited investment funds, managerial time, and limited growth prospects? |
Global Services
September 1, 2008 |
A New Training Center for TCS in Assam, India Tata Consultancy Services, a leading IT services, business solutions and outsourcing organization, announced the launch of its pioneering initiative to train and develop talent available in the North East of India. |
Global Services
September 23, 2008
Namita Goel |
Demand Downturn: Top Reason for Jobs Cut in Aug. Year-to-date category market conditions also topping the chart even though August witnessed slightly better market condition. |
The Motley Fool
November 30, 2009
Jennifer Schonberger |
The Outlook for Outsourcing in India As the global business landscape shifts and the outsourcing industry evolves, how much will it continue to contribute to India's rapid-fire growth? |
CIO
April 6, 2011
Stephanie Overby |
IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You The Latin American IT services market is heating up, but buyer beware: There are hidden costs and issues that could affect your nearer-shore outsourcing deal. |
Global Services
September 3, 2008
Imrana Khan |
Customers Eyeing Smaller Players for Innovation Smaller knowledge process outsourcers largely specializing in IT and outsourced product development services are heavily enticing talent and taking lesser time to hire them than their mid-sized or larger counterparts |
Wall Street & Technology
May 15, 2006 |
I Want My BPO According to a recent survey, 53.8% of participants -- slightly more than half of whom represented financial services companies -- indicated that business process outsourcing has met or exceeded their firms' expectations. |
Global Services
August 28, 2008
Namita Goel |
Over 100,000 Jobs Cut in July '08 All major industries have seen an increase in jobs cut as compared to the last year. |
The Motley Fool
January 19, 2007
Tom Taulli |
Wipro Whips Up Another Strong Quarter The Indian software consulting firm's business continues its momentum, but look out for increased competition and higher wages. Investors, take note. |
Wall Street & Technology
November 29, 2004
Jim Middlemiss |
Riga to Manila to Mumbai More Wall Street firms are considering offshore outsourcing than ever before - and their choices are growing by the minute. |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
Global Services
September 30, 2008
Phil Fersht |
China's Challenges to Develop a Global BPO Capability China is moving fast into BPO to establish its domain and thereby pose a challenge to India, the Philippines and Latin America. Will China make it there? |
Global Services
January 2, 2008
Vidala & Ranjan |
BPO in China Good to Grow The IT outsourcing legacy of China has given the country's business process outsourcing industry a sound base to start from. |
Wall Street & Technology
August 27, 2004
Kerry Massaro |
Bringing India to You Despite the controversy over sending technology jobs to other countries, outsourcing has become a fact of life for financial institutions. |
Global Services
November 29, 2007 |
The Future of Outsourcing by the Energy Sector Taken at face value, the energy retail sector would appear to be ripe for outsourcing. |
Bank Systems & Technology
February 24, 2010
Steve Martin |
Is Banking Ripe for Outsourcing? Several trends in the outsourcing provider space are altering the outsourcing value proposition for banks. |
FAO Today
Mar/Apr 2008
Peggy Cope |
Department Statistics & Studies: 2007: Was it a Good Year for FAO? Some Say Yes. Nelson-Hall's business process outsourcing Index reported gains for the industry overall, with some good news for the finance and accounting segment. |
BusinessWeek
June 20, 2005 |
A Change Of The Guard At India's Wipro BPO The resignation of Chief Executive Raman Roy on June 6 sent a tremor through India's back office and call center outsourcer, Wipro BPO. |
Global Services
August 27, 2007
Imrana Khan |
BPO is a Career in the Philippines BPO workers in the Philippines are less likely to leave their jobs than their counterparts in India or China. This is one of the several reasons for the growth in the industry there. |
CFO
September 1, 2008
Kate O'Sullivan |
The Taxman Cometh India sees "big dollar signs" in the legions of foreign customers of its IT services industry. |
CRM
November 25, 2003
David Myron |
BPO News Roundup A report cautions companies on BPO (business process outsourcing) pitfalls... ICICI OneSource announced its intention to acquire FirstRing... A report taps Nuance as the worldwide speech-software maret-share leader... |
Global Services
July 29, 2007
Imrana Khan |
China to Lead in Financial Services Outsourcing In the race between China and India for global economic superiority, who will win? A recent report by Deloitte Consulting, cheers for China, argues that China is better poised to be the victor, especially in the area of financial services outsourcing. |
CIO
July 1, 2004
John Ribeiro |
Indian Election Shakes Markets The nation's IT industry leaders insist leftward political shift won't hurt them |
Insurance & Technology
August 6, 2008
Chris Murphy |
BPO Continues to Evolve Knowledge process outsourcing, or KPO -- in which service providers take over high-level tasks requiring professional judgment and industry experience -- looks to be the next frontier for the outsourcing industry. |
Knowledge@Wharton
May 7, 2003 |
How Warburg Pincus Views Prospects and Perils in Outsourcing Deals What opportunities do private equity firms like Warburg Pincus see in the business process outsourcing business? What risks do venture capitalists weigh when making such investments? |
CFO
March 1, 2011
Janet Kersnar |
Outsourcing Matures, Slowly To make outsourcing deals succeed, CFOs still need to ask plenty of questions -- and demand more flexibility in contracts. |
| Knowledge@Wharton |
How One Venture Capitalist Views Opportunities in BPO Investments As more and more buzz grows around business process outsourcing, as the trend is called, venture capitalists are starting to take notice. |
HRO Today
Jul/Aug 2008
Andy Teng |
Department Market Trends: Study: Multi-process HRO Continues Downward Slide NelsonHall quarterly report finds HRO and BPO in general accounting for smaller piece of overall outsourcing industry. |
Global Services
July 27, 2007
Amrita Singh |
Tax Relief for Captive BPOs in India The Supreme Court of India ruled last month that American investment bank Morgan Stanley would not have to pay tax in India on global income earned from transactions at its captive back-office unit. |
FAO Today
Nov/Dec 2007
Ross & Madden |
New Dynamics Emerging In the Mid-market FAO Landscape Outsourcing companies are increasingly seeking new business opportunities in what is called the "mid-market." |
FAO Today
Mar/Apr 2008
David I. Sheinfeld |
The Commoditization Of F&A Outsourcing With finance and accounting outsourcing providers cropping up on every street corner, the pressure is on for companies to distinguish themselves and their offerings to stay competitive. |
Global Services
May 14, 2008 |
Bracing up for the Slowdown The impact of U.S. slowdown will not be as severe as it was during the dotcom bust; the outsourcing industry has matured fairly well in the past seven years. |
Bank Systems & Technology
August 1, 2007
Nancy Feig |
New Rules for Bank Outsourcing and Offshoring New deal models and business imperatives, as well as opportunities in emerging markets, are inspiring banks to reevaluate the types of outsourcing and offshoring arrangements they make. |
Insurance & Technology
August 26, 2010
Nathan Golia |
TriZetto Acquires BPO Company Tela Sourcing The company cited healthcare reform as a driver in its strategic decision to acquire Tela, which specializes in that industry segment. |
Global Services
November 29, 2007 |
The Future of Investment Either directly or indirectly through its portfolio companies, PE firms will widen the geographical scope of their search for investment in this sector. At the same time, in India, the leader in the IT and BPO space, such an investment is likely to be at an all-time high. |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
CIO
November 14, 2012
Stephanie Overby |
IT Services Get Closer to Home IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation |
The Motley Fool
June 17, 2004
Selena Maranjian |
Is Outsourcing Overblown? Maybe Americans aren't losing as many jobs overseas as we first thought. |
InternetNews
June 3, 2010 |
The Long Road Back for IT Outsourcing IT outsourcing providers suffered as much or more than any other sector during heart of the economic meltdown and pundits say the recovery won't happen overnight. |
InternetNews
April 14, 2010 |
Microsoft Hires Single Firm to Manage its IT Infosys has been providing IT outsourcing almost as long as Microsoft has been around, and now it's taking over the management of many of the software giant's IT functions around the world. |
