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FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization.   |
HRO Today
June 2008
Andy Teng |
Considering Governance First You wouldn't want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
HRO Today
June 2008
Andy Teng |
Gravitating toward Governance Are you doing a good job watching the store? If you haven't considered your governance efforts lately, better beef up before it comes back to haunt you. |
HRO Today
June 2008
Jolie Newman |
Getting to the Point: Selecting a Single-service Outsourcing Vendor Although less complex than end-to-end enterprise HRO deals, contracting a point solution provider still requires due diligence, structured governance, and a clear understanding of the need to outsource. |
HRO Today
Jul/Aug 2008
Jolie Newman |
Comprehensive HRO: Choosing the Right End-to-end Service Provider Here's why you should take stock of your technological aspirations, how sourcing advisors can save you from vendor hyperbole, and the importance of getting the A-Team on your account. |
HRO Today
May 2008
Andy Teng |
Transforming HR with Data and Expertise Want to hike your HR organization's performance? Sourcing advisors and consultants lend their domain expertise to help pave the way. |
HRO Today
May 2008
Baader & Cameron |
Divide and Conquer, Part Two In this conclusion of a two-part article, the authors examine the steps necessary to target the right processes for your organization's alternative service delivery strategies. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
HRO Today
Jan/Feb 2008
Chris Johnson |
Gauging Service Delivery Quality as Judged by Your Employees HR outsourcing is not consistently delivering the level of service employees expect. |
National Defense
November 2012
Lambeth & Rhodes |
How to Manage the 'Cloud' for Greater Cost Savings In July, the Defense Department unveiled its ambitious new cloud computing strategy, which builds on a similar Obama administration strategy to address challenges, requirements and goals specific to Defense. |
HRO Today
Mar/Apr 2008
Neil McEwen |
Energizing the HRO Marketplace As multi-process HRO struggles during a lull in the market, providers need to figure out how to instill confidence into potential clients. Now is not the time for caution. |
Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers |
HBS Working Knowledge
June 20, 2005
Ulrich & Brockbank |
HR's New Mandate: Be a Strategic Player In the last decade, HR professionals have worked to become business partners and to align their work with business strategies. |
HRO Today
April 2008
Sak & Grande |
The Year of Mid-Market HRO: Contracting that's Less Adversarial The age of broad-scope, mid-market HRO has arrived; HR outsourcing buyers and providers find themselves on new ground as the market moves into an era of collaborative contracting. |
HRO Today
Jul/Aug 2008
Harry Botka |
Shopping for RPO Services Understanding your goals and internal costs are key to formalizing the RFP process. |
HRO Today
Jan/Feb 2008
Kerry Ann Vales |
Seven Trends Driving a Career in HRO Why are HR professionals turning to opportunities in the outsourcing field? Opportunity to learn a broad array of skills and build client relationships are among key considerations for workers. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
Global Services
July 29, 2007
Deborah Kops |
Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more. |
HRO Europe
Oct/Nov 2007
Andy Teng |
Shared Services: Training Wheels for First-time Outsourcing Adopters? Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it's not a necessity to achieving great HRO implementation. |
HRO Today
April 2008
Andersen & DeFidelto |
The View of Enterprise Buyers As the organization representing the industry's largest HR outsourcing buyers, the Buyers Group provides "the voice of the buyer" to those contemplating outsourcing, as well as to providers. |
HRO Today
Jul/Aug 2008
Andy Teng |
Engineering HR Service Innovation In Kimberly-Clark's ambitious efforts to transform HR through outsourcing, the company is counting on the research-disciplined mind of Edwin Garcia to guide implementation. |
HRO Today
Mar/Apr 2008
Andy Teng |
The European Market Update Taking on HR outsourcing in a more measured way than North American counterparts, European HR leaders seem careful to make their outsourcing effort a more successful experience. |
HRO Today
June 2008
Andy Teng |
Gauging Buyer Satisfaction Nearly 10 years after the HRO industry first began, quality of service delivery is stabilizing. But can the market elevate its game to truly keep customers happy? |
Global Services
August 8, 2008 |
Gimme Shelter: The Human Resources Landscape in Hurricane Season Today, every industry is feeling the pinch due to lack of liquidity, margin pressure, low U.S. dollar exchange rates and accelerating inflation, led by energy costs. It is against this backdrop of competing trends that we need to measure some of the larger developments in HRO. |
HRO Today
Mar/Apr 2008 |
HRO's Main Event Takes Center Stage in the Big Apple The Sixth Annual HR Outsourcing World Conference will be held in New York City April 15 - 17. Expect strong attendance from buyers and providers alike. |
CRM
January 2014
Woody Driggs |
Putting Customers Before Politics COOs struggle to navigate a siloed structure. |
FAO Today
Mar/Apr 2008
Chris Gattenio |
SLAs, Governance and Relationship Management Innovative organizations are implementing strong governance models and effective relationship management strategies in today's finance and accounting outsourcing arrangements. |
HRO Today
Jan/Feb 2008
Synco Jonkeren |
A Way with Words: Integration Regardless if your native tongue is English, German, or even Pig Latin, the language that all HR organizations want to speak is data integration. |
HRO Today
September 2008
Atul Vashistha |
Good Governance Is Critical Supporting your global initiative with the three pillars of strategic, functional, and project governance is critical to outsourcing success. |
HRO Today
Dec 2007/Jan 2008
Paul Davies |
The Perils of HR Transformation A natural by-product of outsourcing, transforming HR during the transition can hold both rewards and disruptions for the organization. |
HRO Today
Dec 2007/Jan 2008
Neil McEwen |
The HRO Provider's Dilemma In determining whether they take on a deal, HR outsourcing vendors should examine the motivation, complexity, and will power of their clients. |
HRO Today
April 2008
Beacham & Mindrum |
High-Performance Talent Management: Driving Business Value from HR and HRO Taking a holistic approach to developing and managing talent can help your organization drive better business results from your HR and learning outsourcing program. |
HRO Today
September 2008
Andy Teng |
Talent Management Programs Catch Up Through Tech Innovation With suites of offerings in the marketplace, HR organizations may find the task of managing talent easier and more valuable than ever. |
HRO Today
April 2008
Andy Teng |
Leading the Charge Into a New Era As chairman of HR Business Process Outsourcing Buyers Group, the most important organization in the HR outsourcing industry, LeAnne Andersen is helping the industry mature in a way that serves employers and providers alike in a rapidly evolving marketplace. |
Inc.
April 5, 2010 |
How to Sell to Intuit Hint: Show that you understand our needs, and then address those needs head on. |
Commercial Investment Real Estate
May/Jun 2014
Phill Schragal |
Parking Problems Evaluating operations could lead to better service and greater profitability. |
HRO Today
June 2008
Andy Teng |
A Man of Many Hats This year's Human Resource Outsourcing Association's Man of the Year, EquaTerra's Lowell Williams, offers up thoughts about HR's evolving needs, the looming talent crisis. |
HRO Today
June 2008
Russ Banham |
Mid-market Momentum Where can mid-market buyers turn for information about the right HR outsourcing solution for them? For the longest time, nowhere. But all that's about to change. |
HRO Today
April 2008
Russ Banham |
HRO on the Front Burner Rather than put off its human resource outsourcing program during its massive acquisition of Maytag in 2006, Whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards. |
HRO Today
Jan/Feb 2008
Bruce Walton |
Getting Ready for Learning BPO Corporate interest is weaker for learning business process outsourcing than for other outsourced HR functions such as recruitment processing, payroll, and benefit administration, but that is quickly changing. |
Financial Planning
April 1, 2010
John J. Bowen, Jr. |
Delegate It! You can avoid many distractions in your advisory practice by applying the rule of the four D's to every task, in this order: Drop it, defer it, delegate it, and do it. |
HRO Today
Mar/Apr 2008
Andy Teng |
HRO Chip Shot Not many outsourcing engagements go as smoothly as the one NXP Semiconductors has with Ceridian, especially when they include end-to-end HR and recruitment process outsourcing services. |
Entrepreneur
October 2007
Mark Henricks |
Punch the Clock Free up some time with HR software. |
HRO Today
April 2008 |
2008 HROA Awards Preview Take a look at the nominees for this year's most sought-after Human Resources Outsourcing Association prizes. |
HRO Today
Mar/Apr 2008
Hugh McDonald |
Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers. |
CIO
October 28, 2013 |
Good Governance Is a Make-or-Break Factor for IT CIOs say that governance rules will ensure that IT initiatives are transparent, efficiently managed and provide maximum business impact. |
HRO Today
Mar/Apr 2008
Andy Teng |
Admiring the Business Model If political leaders were as fiscally responsible as the buyers of HR outsourcing, we might be able to avoid bankrupting future generations of Americans. |
HRO Today
Mar/Apr 2008
Gianni Giacomelli |
How to Sustain Innovation Think of HRO innovations as a marathon and not a sprint. For providers to deliver continuous improvements effectively, they will need to make the right investments and get some concessions from the buyers. |
Global Services
December 2, 2008
Phil Fersht |
How to Structure and Execute Your Outsourcing Strategy Entering into an outsourcing engagement is not a decision that should be hurried. Here's how to take an organized approach to designing your global outsourcing strategy. |
