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HRO Today
April 2008
Baader & Giacomelli |
Divide and Conquer in HRO In the first of two parts, the authors examine how your organization can decide on centralization, standardization, and outsourcing.   |
Global Services
May 27, 2007
Fersht & Sappenfield |
F&A BPO: Beyond Labor Arbitrage While traditionally it has not been easy to convince CFOs of the business benefits of Finance and Accounting BPO, the effectiveness of some early deployments has boosted their confidence. |
HRO Today
April 2008
Barron & Ranjan |
Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value. |
HRO Today
Jul/Aug 2008
Yvette Cameron |
The Three-legged Stool of BPO To maximize HRO effectiveness, maintain a three-way channel of communications. Technology providers should be a critical partner of outsourcing discussions. |
National Real Estate Investor
October 1, 2002
Larry Hall |
Finding the Holes in Purchasing Policies The growth of real estate portfolios triggered many inefficiencies that are now apparent in a down economy. Despite greater scrutiny of spending, many real estate executives remain unaware of the high price of wasteful procurement operations. |
HRO Today
Mar/Apr 2008
Gianni Giacomelli |
How to Sustain Innovation Think of HRO innovations as a marathon and not a sprint. For providers to deliver continuous improvements effectively, they will need to make the right investments and get some concessions from the buyers. |
HRO Today
May 2008
Naomi Lee Bloom |
Future of HRM Service Delivery, Part I Comprehensive HR management business process outsourcing is here to stay now that buyers have raised their expectations of service delivery. |
Global Services
November 29, 2007 |
The Future of BPO The continuing implosion of the traditional organization and its underlying support-management approaches, and the emergence of virtualized businesses, will see the Business Process Outsourcing market grow substantially over the next few years. |
Insurance & Technology
August 27, 2010
Karen Furtado |
An Increasingly Compelling BPO Value Proposition Raises Questions for Insurers Business process outsourcing gives insurers an opportunity to modify business models to meet rapidly changing customer demands in a cost-effective manner. |
HRO Today
Mar/Apr 2008
Andy Teng |
The European Market Update Taking on HR outsourcing in a more measured way than North American counterparts, European HR leaders seem careful to make their outsourcing effort a more successful experience. |
HRO Today
Jul/Aug 2008
Andy Teng |
Engineering HR Service Innovation In Kimberly-Clark's ambitious efforts to transform HR through outsourcing, the company is counting on the research-disciplined mind of Edwin Garcia to guide implementation. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
HRO Today
June 2008
Andy Teng |
Gauging Buyer Satisfaction Nearly 10 years after the HRO industry first began, quality of service delivery is stabilizing. But can the market elevate its game to truly keep customers happy? |
HRO Today
May 2008
Mark Hodges |
Best Practices on HRO RFP, Assessment, and Governance Thinking about transforming HR? Is it best to outsource, optimize your shared services, or explore a hybrid solution? Following these steps can help light the way to selecting the most appropriate course of action for your organization. |
HRO Europe
Oct/Nov 2007
Andy Teng |
Shared Services: Training Wheels for First-time Outsourcing Adopters? Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it's not a necessity to achieving great HRO implementation. |
HRO Today
June 2008
Naomi Lee Bloom |
Pondering The Future of HRM Service Delivery, Part II Buyers and providers are getting much better at HR management business process outsourcing. Multi-tenancy plays a big role once again. |
HRO Today
Jul/Aug 2008
Jolie Newman |
Comprehensive HRO: Choosing the Right End-to-end Service Provider Here's why you should take stock of your technological aspirations, how sourcing advisors can save you from vendor hyperbole, and the importance of getting the A-Team on your account. |
Global Services
July 29, 2007
Deborah Kops |
Upward, Onward, Onsource! The magnifying glass is on the performance of the estimated +2,500 shared-services operations worldwide as they stabilize and reach performance maturity. What's next for these business support units as the pressures of competition and globalization demand more. |
IndustryWeek
October 19, 2011 |
What's the Role of Technology in Continuous Improvement? If you think expensive technology changes are the gatekeepers for continuous improvement, think again. |
CIO
May 28, 2013
Martha Heller |
Energy Company's IT and Business Units Share Responsibility At Energy Future Holdings, CEO John Young emphasizes the human factors behind IT, supports standardization and expects the CIO to work with business partners. He comments on his leadership style. |
HRO Today
Mar/Apr 2008
Hugh McDonald |
Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers. |
FAO Today
Nov/Dec 2007
Peggy Cope |
Globalization and the Future At the ONE Conference in Atlanta, experts tackled the cutting-edge questions of finance and procurement globalization. Here are some highlights from the presentations and panels. |
HRO Today
Mar/Apr 2008
Andy Teng |
Admiring the Business Model If political leaders were as fiscally responsible as the buyers of HR outsourcing, we might be able to avoid bankrupting future generations of Americans. |
HRO Today
Jan/Feb 2008
Naomi Lee Bloom |
An Industry Gone Wild on HRM Technology Deployment What has the industry learned from four decades of evolution in HR management technology tools? |
Bank Technology News
June 2007
Geeta Sankappanavar |
Financial Services Outsourcing: Not If, But When BPO companies now offer a way to achieve the cost and quality advantages of strategic global outsourcing without the risks of losing control of the operation and without the investment costs of setting up their own offshore centers. |
FAO Today
Jan/Feb 2008
Peggy Cope |
Best-Practices Event Looks to the Future As The Hackett Group gears up for its annual conference, concerns about the economy add a new twist to a time-honored approach. |
HRO Today
Jul/Aug 2008
Naomi Lee Bloom |
Following the Yellow Brick Road, Part I If you don't know where you're going, it doesn't matter how you travel or when you leave. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
HRO Today
April 2008
Andy Teng |
Editor's Note: Reflecting on HRO's Maturity In arriving at a new generation of deals, HR outsourcing is showing more signs of growing up. |
HRO Today
Jan/Feb 2008
Synco Jonkeren |
A Way with Words: Integration Regardless if your native tongue is English, German, or even Pig Latin, the language that all HR organizations want to speak is data integration. |
Global Services
December 2, 2008
Imrana Khan |
What'll the New Year Bring for Outsourcers? Outsourcing will continue to be a lever for transformation. Adding business value will become the norm. Services providers will be pressed to drive business transformation that creates sustainable value for their customers |
CRM
February 1, 2006
MacGibbon & Schumacher |
BPO's Next Level Exploring the possibilities of high-value-added BPO, as well as its more traditional productivity improvements, will help businesses create differentiated, compelling value propositions. |
FAO Today
Mar/Apr 2008
Phil Fersht |
Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them. |
Bank Systems & Technology
January 7, 2009
Prasanna Satpathy |
2009 Bank Tech Forecast: Bankers Should Depend on Uncertainty Banks can and should use technology to adapt and respond to the global sentiment of uncertainty. |
HRO Today
April 2008
Naomi Lee Bloom |
Does Amazon Have a Call Center? What do HR management business process outsourcing providers need to do to improve efficiency? |
CFO
February 22, 2005
Anne Stuart |
Same Caller, New Message Farming out HR has yet to yield the promised savings. So why haven't CFOs hung up on outsourcers? |
Insurance & Technology
May 4, 2009
Anthony O'Donnell |
Economy Drives Exploration of New Outsourcing Opportunities Insurers are slightly more cautious about the financial, political and security risks of offshoring, but they are keen to find new BPO opportunities. |
Global Services
August 29, 2007
Lyle & Ruan |
Data is Not a Dirty Word As outsourcing grows, so do the volume of data and the complexities involved in data integration. Service providers need to attack the mounting data integration dilemma head on. |
HRO Today
April 2008 |
2008 HROA Awards Preview Take a look at the nominees for this year's most sought-after Human Resources Outsourcing Association prizes. |
IndustryWeek
December 14, 2011
Ralph Keller |
It's the Process, Not the People Why playing the blame game works against continuous improvement for manufacturers. |
HRO Today
June 2008 |
Ranking The Top Enterprise HRO Providers Who do you go to when you need a straight-up opinion about who are the top enterprise providers? HINT: the customer is always right. |
HRO Today
Jan/Feb 2008
Andy Teng |
Hewitt Rising? As head of the company's enterprise HR outsourcing business, Jay Rising is charged with turning around the fortunes of this profits-challenged unit. |
Global Services
August 1, 2008
Imrana Khan |
Truly Global A reality check on the multicountry global delivery model in outsourcing |
CRM
November 9, 2015
Michael Rooney |
Finding Lost Sales Revenue: It's All About the Process Getting a well-defined sales process in place is important. Having it adopted and automated is even better. |
Pharmaceutical Executive
October 1, 2010 |
Knowledge-Based Outsourcing: Driving Deeper Insights Outsourcing is fairly commonplace in the world of pharma. Tracking, monitoring, and trend evaluation is not enough. Companies must now do more than assess what happened and why. |
Insurance & Technology
June 16, 2004
Peggy Bresnick Kendler |
Gaining the Outsourcing Edge Whether they consider outsourcing applications, infrastructure or business processes, insurers have a myriad of reasons to contract out portions of their operations. |
HRO Today
Dec 2007/Jan 2008
Naomi Lee Bloom |
Five Years and 50 Columns Later, An Examination of HRO Progress A look back on five years of growth, change, and progress in the HR outsourcing industry. |
Pharmaceutical Executive
June 1, 2011
Zhang & Dubman |
To Genzyme, Quality Data Depends on Quality Governance The payoff is superior performance in key areas such as clinical trials |
HRO Today
April 2008
Andy Teng |
Leading the Charge Into a New Era As chairman of HR Business Process Outsourcing Buyers Group, the most important organization in the HR outsourcing industry, LeAnne Andersen is helping the industry mature in a way that serves employers and providers alike in a rapidly evolving marketplace. |
HRO Today
April 2008
Russ Banham |
HRO on the Front Burner Rather than put off its human resource outsourcing program during its massive acquisition of Maytag in 2006, Whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards. |
