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December 2, 2005
Susan Kuchinskas |
Streaming Media Grows Up The streaming video market seems to have matured - at least in terms of its audience.   |
CRM
November 23, 2012
Pelin Thorogood |
The New Science of Retaining Customers Look to digital analytics to improve buyer loyalty and customer lifetime value. |
CRM
August 23, 2013
Hertz et al. |
How Financial Institutions Can Benefit from Predictive Analytics Four ways to drive revenue and improve retention. |
The Motley Fool
August 8, 2011
Rick Aristotle Munarriz |
A Million Reasons to Watch Netflix Canada is growing for Netflix, but it appears to be slowing. |
The Motley Fool
February 28, 2007
Dave Mock |
Foolish Fundamentals: Service Provider Metrics Investors, learn the lingo of performance metrics for telecom/wireless service providers. |
CRM
October 3, 2014
Michael Geller |
To Win in SaaS, Uncover Customer Problems Before You Get Dumped Look to analytics to reduce customer churn. |
CRM
May 2011
Paul Hyman |
Web Analytics: What's Worth Paying For? While some solutions are free, marketers sacrifice time and rich analysis. |
HBS Working Knowledge
November 11, 2013
Dina Gerdeman |
A Smarter Way to Reduce Customer Defections Companies can't afford to lose hard-won customers, but in truth some are more important to keep than others. Recent research by Sunil Gupta and Aurelie Lemmens explains how to find them. |
CRM
December 2009
Lauren McKay |
EarthLink Connects to a World of Loyalty Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well. |
Fast Company
Pavithra Mohan |
Apple Music Has 11 Million Free Subscribers Apple executives say that 11 million subscribers have signed up for Apple Music's free trial, USA Today reported Thursday. The streaming music service launched just over a month ago on June 30, and charges users $10 per month. |
CRM
June 29, 2012
Shamez S. Dharamsi |
Multichannel Predictive Analytics Uncover data patterns to unlock revenue. The most successful organizations integrate data analytics with the aggregated business acumen of their marketing executives to drive strategic marketing decisions. |
CRM
February 2010
Donna Fluss |
Speaking of Customer Insights Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk. |
The Motley Fool
January 5, 2012
Rick Aristotle Munarriz |
2 Billion Reasons to Believe in Netflix Netflix still serves up a lot of streaming. |
The Motley Fool
March 16, 2009
Rick Aristotle Munarriz |
Churn, Baby, Churn Customer turnover is an important part of any subscriber business. |
CRM
August 1, 2007
Colin Beasty |
Tech Solution: Internet Marketing Solutions Internet marketing solutions from marketing automation vendors are now measuring key performance indicators from business intelligence solutions, Web analytics tools, and cross-channel campaigns to allow companies to optimize online advertising and campaign tracking. |
The Motley Fool
May 4, 2007
Anders Bylund |
Audible Sounds Great There are plenty of audio books out there, but you can't download them, slap 'em onto your iPod, and go jogging in 10 minutes' time. At least in the American market, convenience is king. |
CRM
May 2013
Kelly Liyakasa |
Predictive Analytics: The Futurists' Formula Unlock customer insights that increase sales. |
CRM
June 21, 2012 |
IBM Launches New Class of Analytics Software IBM has released new predictive analytics software that automatically correlates and analyzes big data to help clients embed hyper-intelligence into every business decision. |
CRM
February 2015
Maria Minsker |
Predictive Analytics Will Be a $2.3 Billion Market by 2019 The technology is maturing to handle the influx of data from mobile devices and the Internet of Things. |
The Motley Fool
October 23, 2009
Rick Aristotle Munarriz |
Netflix Always Wins The movie rental chain keeps movie viewers (and investors) happy. |
Information Today
May 20, 2013 |
D&B Introduces Hoover's Analytics for Small Business Customers Hoover's Analytics is a new product to help small businesses segment and evaluate their customers and prospects to identify new growth opportunities. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. |
The Motley Fool
June 15, 2007
Dave Mock |
Wireless Smackdown: Comparing Carrier Churn Investors, see just how the big four U.S. carriers stack up. AT&T... Verizon Wireless... Sprint Nextel... T-Mobile USA... |
Insurance & Technology
December 13, 2006
Maria Woehr |
Ready for Your Close-Up The degree to which an insurer uses customer analytics - and the effectiveness of those efforts - provides the foundation for understanding the customer and enhancing the customer experience throughout the enterprise. |
CRM
August 2011
Chan & Hernandez |
CRM Analytics: Shifting the Balance What's relevant to customers and sustainable for businesses? |
CRM
February 2013
Paul Greenberg |
Insights Matter, the Data Proves It Look to uplift modeling to predict customer actions. |
CRM
March 2011
Donna Fluss |
Realizing the Benefits of Speech Analytics Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope. |
The Motley Fool
February 21, 2006
John Bluis |
Audible Commands Attention Revenues and subscribers surge at the online audiobook purveyor. With the stock now trading just above $9, consider these shares relatively undervalued. |
