| Similar Articles |
|---|
 |
CRM
December 2013
David Myron |
CRM -- What Lies Ahead in 2014? We'll likely see mobile technology deployments accelerate pretty rapidly during the next few years.   |
CRM
September 1, 2009
David Myron |
CRM Bucks the Downward Financial Trend The CRM industry grew 12.5 percent in 2008, to $9.15 billion. |
CRM
July 1, 2009
David Myron |
Innovate Your Way Out of a Recession In a recession, an innovative organization can learn to focus on fewer projects - but ones that can meet and even exceed expectations. |
CRM
February 1, 2008
David Myron |
Grow Up! Despite all the buzz around CRM 2.0 and Web 2.0, companies, on average, have been stuck in place for two years. |
CRM
December 2011
David Myron |
Voicing the Future As 2011 draws to a close, we're focusing our attention on the events of the year and how they could influence 2012 for technical management of customer relations. |
CRM
November 1, 2005
Marshall Lager |
What Is SOA? The basics behind service-oriented architecture and why it's important to your business. |
CRM
November 1, 2007
David Myron |
The Age of Influence The failure of many word-of-mouth marketing campaigns is largely due to their transparency. |
CRM
September 2012
Leonard Klie |
Outsourced Home Agents Market to Double by 2015 Technical support, communications, and media verticals will see the most growth. |
CRM
September 2007 |
The 2007 Market Awards: Consultancies Demand for CRM professional services remains strong - and steadily increasing. |
CRM
October 1, 2005
Colin Beasty |
Required Reading: The Mobile Revolution Rings True An interview with Dan Steinbock, affiliate researcher at Columbia's Graduate School of Business who has traced the evolution and impact of mobile technology extensively. Here, the author discusses his book The Mobile Revolution. |
CRM
August 1, 2006
David Myron |
The Response You Don't Want Many business professionals still need some convincing when it comes to using CRM technology. |
CRM
May 2008
Jessica Sebor |
7 Steps to SOA Success Services-oriented architecture -- and the Web services it supports -- is one of today's hottest software trends. It's also one of the least understood. |
CRM
June 1, 2007 |
destinationCRM Dashboard PRM Rides the CRM Tide... Oracle Picks a BlackBerry for Spring... Gartner Slots Multichannel Campaign Management Vendors... Brits Are Bucking the Outsourcing Trend... etc. |
Insurance & Technology
November 12, 2007
John Macaluso |
Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies. |
CRM
January 1, 2008
David Myron |
'Your Call Automation Sucks' What one company learned after overhauling its interactive voice response system can provide useful lessons as you adopt Web 2.0, CRM 2.0, and social networking strategies. |
The Motley Fool
September 18, 2006
John Finneran |
SOA: The New Software Bazaar An avalanche of white papers and pitches tout the new big thing -- SOA, or service-oriented architecture. Here is some guidance on what SOA means for investors. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
August 1, 2007 |
destinationCRM Dashboard The Top 25 in Supply Chain Management... Vettro Hits the Road... Catalog Retailers Are in Sync With Callers... SAP Makes More Moves on Mobility... |
CRM
May 2008
Christopher Musico |
And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race. |
CRM
March 1, 2005
David Myron |
What Is CRM? Defining CRM as merely a technology solution only distorts its purpose and value. It is better to view CRM as a business process. |
CRM
September 2007 |
The 2007 Market Awards: Rising Stars Here are rising stars that reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations. |
CRM
April 1, 2004
Martin Schneider |
Market Watch: Mobile Sales Is on the Move Providing field salespeople real-time access to data is a central promise of CRM providers. |
CRM
September 19, 2014
Sameer Bhatia |
5 Reasons Your CRM Is Failing (and What You Can Do About It) Don't let these common, but fixable, obstacles stand in the way of CRM success. |
CRM
December 1, 2005 |
destinationCRM Dashboard Salesforce.com's On-Demand Dream... Online Retail Sales Won't Stop Growing... CRM New License Revenue Grows Again... Cognos 8 Highlights Simplicity... Losing the Offshoring War... Attrition and Training... |
CRM
March 2011
Marshall Lager |
The Jobs, They Are A-Changin' Social CRM technology requires learning new skills |
CRM
March 1, 2004
Martin Schneider |
News in Brief CRM is becoming a critical component of resellers in the small- and midsize-business market. |
CRM
March 2010 |
The 2010 CRM Service Awards: Introduction These awards are designed to remind us that technology plays a critical role in the customer experience. |
CRM
May 2011
David Myron |
Enter the Age of Analytics To make the best use of your time and your company's CRM investments, you must measure what you manage. |
CRM
January 1, 2007 |
destinationCRM Dashboard CRM Vendors Get SOA Happy... Tailored Dynamics... Europe Eyes Mobility... DataFlux Accelerates the Path to MDM and CDI... SugarCRM Builds a Firm Foundation... etc. |
CRM
March 2007
Colin Beasty |
The Enlightened Enterprise As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance. |
CRM
November 1, 2007
Colin Beasty |
The Mother of Enterprise Information A new way of thinking about data and information generated across all lines of business. |
CRM
August 1, 2007
David Myron |
Automation Proves Its Value Automation is beginning to prove its value - not only in cutting costs, but in driving revenue as well. |
Insurance & Technology
January 11, 2008
Nathan Conz |
Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities. |
CRM
April 1, 2005
Phillip Britt |
Revitalizing Your CRM Solution An industry analyst speaks out on breathing life back into sluggish customer relationship efforts. |
CRM
January 6, 2016
Matt Keenan |
4 CRM Trends for 2016 User empowerment will be a big theme as CRM users compare their experiences with personal and business technology. |
Bank Technology News
February 2002
Louise West |
Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT... |
CRM
February 1, 2008
Ryan Davis |
Market Focus: Professional Services -- Consultants Adapt to Changing CRM Landscape On-demand CRM remains an ongoing challenge, but social networking promises to be the real wild card. |
CRM
December 1, 2007
David Myron |
Social Networking: The Harbinger of Trust The one overarching trend that will likely make an indelible mark on customer-centric strategies will involve social networking in a big way. |
CRM
December 5, 2014
Grant Halloran |
Overcoming Your Big Data Fears Five steps to put marketers on the right path. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
CRM
September 2, 2011
Duke Chung |
Five Ways to Amplify Your CRM System By opening up a two-way communications channel for customers and your CRM system, it provides an enormous overview of what customers want, accessed, and engaged in during their customer service experience. |
CRM
October 2009
Jessica Tsai |
Required Reading: Measuring Your Marketing The author of The Marketing Performance Measurement Toolkit tries to help marketers identify what success really means. |
CRM
July 18, 2010
Lauren McKay |
Microsoft Puts a 2011 Face on Dynamics CRM At its Worldwide Partner conference, Microsoft presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users. |
CRM
June 1, 2007
Denis Pombriant |
Truly Mobile Strategies The availability of true mobile strategies will better enable users to support CRM 2.0 business processes through which employees are capable of delivering high-quality services and better customer experiences because they have better access to information. |
InternetNews
April 9, 2004
Erin Joyce |
SOS for IT Jobs? Save Yourself With Service Oriented Architecture Worried about your IT job going overseas? Experts have some advice. |
Global Services
May 14, 2008 |
Bracing up for the Slowdown The impact of U.S. slowdown will not be as severe as it was during the dotcom bust; the outsourcing industry has matured fairly well in the past seven years. |
CRM
March 1, 2008
Christopher Musico |
Re-shoring Contact Centers A rise in customer dissatisfaction with offshore contact centers has many companies looking to relocate closer to home. |
CRM
August 27, 2003
Lisa Picarille |
Vertical Focus: Government Some of the major trends in government CRM include increasing the amount of services offered online and improving the metrics to gauge CRM efforts. |
CRM
June 2005
Bailor et al. |
100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100. |
CRM
May 2003
Lisa Picarille |
Overly Ambitious Hewlett-Packard's CRM czar Mike Overly is working overtime to unify the company. |
